Broad Ripple Service Experts

THIS COMPANY IS AMAZING. WE HAD UNDERTAKEN A MASSIVE PROJECT WITH A CONTRACTOR AND THEY WERE GOING TO PUT IN INFERIOR EQUIPMENT. PETE ZOOG CAME AND GAVE US A COMPLETE ESTIMATE AND WORKED WITH US ON THE PRICE. HE CLEARLY KNEW WHAT WE NEEDED. SCOTT INSTALLED THE UNIT TO PERFECTION AND WORKED 5 DAYS STRAIGHT. WE HAD A SMALL PROBLEM WITH THE HEAT PUMP LATER AND THEY CAME OUT THE SAME DAY AND FIXED IT AFTER WE CALLED. GREAT COMPANY, GREAT RESPONSIVENESS, GREAT QUALITY. REALLY MADE THE CONTRACTOR LOOK BAD WHEN COMPARING THEIR "ESTIMATES" TO OUR SYSTEM. THANKS GUYS.

NO PROBLEMS. WORK WAS DONE EFFICIENTLY AND WITH CARE.

LEX THE TECH I SPOKE WITH WAS GREAT. HE CALLED BACK WITHIN 5 MINUTES. HE WAS VERY HELPFUL OVER THE PHONE. THE DISPATCHER I SPOKE TO WAS RUDE, SEEMED UNCONCERNED WITH MY PROBLEM AND WAS DISTRACTED.

AS THIS LEAK WAS DISCOVERED ON A SATURDAY NIGHT, WE HAD A VERY QUICK RESPONSE FROM VILLAGE PLUMBING. THIS SAVED US FROM A LOT OF WATER DAMAGE. VERY FRIENDLY AND PROFESSIONAL. THE AFTER HOURS CHARGE WAS RATHER HIGH. THE EXTRA CHARGE WAS AROUND $150.

NOT ALL WORKERS ARE EQUALLY QUALIFIED BUT OVERALL SERVICE IS VERY GOOD.

THE PLUMBER DID HIS BEST TO MAKE THE TUB DRAIN FASTER, AND ADVISED US THAT WE REALLY NEED TO INSTALL AN AIR VENT IN THE TUB DRAIN OUTLET TO FIX THE PROBLEM. DUE TO FINANCIAL CONSIDERATIONS WE HAVEN'T MOVED TO PHASE II. HE WAS THE FIRST PLUMBER IN FIVE YEARS WHO ACTUALLY TOOK THE TIME TO DISCUSS A ''FIX'' WITH US, INSTEAD OF COMING BACK EVERY TWO TO THREE MONTHS TO SNAKE THE TUB AND TAKE OUR MONEY. WHEN WE CAN AFFORD THE NEXT STEP, WE'LL GO BACK TO VILLAGE PLUMBING FOR THE WORK.

MARK THE PLUMBER WAS ON TIME, POLITE, DID THE WORK VERY WELL AND AT A GOOD PRICE.

THEY WERE VERY PROFESSIONAL AND POLITE. WE HAVE NO COMPLAINTS.

THEY WERE LATE THE FIRST DAY (BY 3 HOURS). DID NOT HAVE THE PARTS TO COMPLETE THE JOB, SO I HAD TO TAKE OFF MORE TIME FROM WORK TO MEET MARK AGAIN THE FOLLOWING MONDAY. HE WAS RIGHT ON TIME THAT DAY. ALSO, I HAD TO IMMEDIATELY GO TO THE HARDWARE STORE TO PURCHASE A KITCHEN FAUCET ($200) SO HE COULD INSTALL IT FOR ANOTHER $198. PERSONALLY, I THINK THE PRICING WAS EXTREMELY HIGH FOR THE AMOUNT (TIME) & DIFFICULTY OF WORK PERFORMED.

THEY WERE TIMELY AND ADVISED ME ABOUT CONDITION OF FURNACE AND LIKELIHOOD THAT IT WILL NEED TO BE REPLACED SOON. I HAVE USED THEM FOR YEARS AND THEY HAVE ALWAYS BEEN RELIABLE.

PROMPT, GOOD CUSTOMER SERVICE, CALLED TO CONFIRM APPOINTMENT THE MORNING OF AND THEN 30 MINUTES PRIOR TO VISIT.

MADE APPOINTMENT TWO WEEKS IN ADVANCE TO ACCOMMODATE MY HUSBAND'S WORK SCHEDULE. THEY SHOWED UP 5 HOURS AFTER THE LAST TIME IN THE SCHEDULED APPOINTMENT WINDOW (11-1) FOLLOWING TWO PHONE CALLS TO INQUIRE ABOUT IT. THE PERSON WHO ANSWERED THE PHONE TOLD ME THAT THEIR APPOINTMENT TIMES AREN'T GUARANTEED. THIS WAS NOT CONVEYED TO ME AT THE TIME I MADE THE APPOINTMENT. I HAD A SERVICE CONTRACT WITH THIS COMPANY OR WOULD HAVE CANCELLED THE APPOINTMENT AFTER THE SECOND PHONE CALL (AT 4:30 PM.) PREVIOUS EXPERIENCE WITH THIS COMPANY HAD BEEN VERY GOOD AND THEY CAME VERY HIGHLY RECOMMENDED, SO THIS WAS A HUGE DISAPPOINTMENT. THE SERVICE TECHNICIAN WAS VERY GOOD AND DID THE WORK COMPETENTLY. WE WILL BE REPLACING OUR AC & FURNACE IN THE NEAR FUTURE, DUE TO ITS AGE, AND WE WILL THINK LONG AND HARD BEFORE USING THIS COMPANY FOR THAT WORK AFTER THIS EXPERIENCE.

SERVICE TECHNICIAN WAS ON TIME, FRIENDLY, EFFICIENT AND CONSIDERATE. RECOMMENDED ADDITIONAL SERVICES (WHICH I DECLINED TO HAVE PERFORMED) WHICH I'M NOT SURE WERE REALLY NECESSARY.

I REALLY HAVEN'T BEEN HAPPY WITH THEIR SERVICE. IT SEEMS AS THOUGH WHEN HE COMES, THINGS ARE NOT BETTER WHEN THEY LEAVE, AND THINGS GO WRONG. THEY ARE NICE, CLEAN AND PROFESSIONAL, HOWEVER THE OVERALL QUALITY HAS BEEN POOR.

WERE THE ONLY COMPANY WILLING TO COME OUT SAME DAY AND WERE SO REASONABLY PRICED. WOULD RECOMMEND THEM TO ANYONE.

GOOD WORK. HOWEVER, THERE WAS SOME WIRING THAT WAS WRONG. THEY HAD A GUY ON CALL AND HE CAME OUT RIGHT AWAY AND FIXED IT ALL QUICKLY.

DAVID WARD WHO MET WITH ME AND COMPILED THE ESTIMATE COST OF THE JOB WAS EXCELLENT TO WORK WITH. HE ADJUSTED THE PRICE TO COME CLOSER TO MY PRICE LEVEL. THE TWO INSTALLERS WERE CLEAN, PROFESSIONAL AND EFFICIENT. THEY WERE AHEAD OF TIME AND COMPLETED ALL WORK IN ONE DAY. I WAS WELL SATISFIED.

WE HAVE HAD A LOT OF LITTLE ISSUES WITH THIS COMPANY. (1) ON THE SECOND OF THREE SERVICE VISITS, THE SERVICE PERSON WAS NEW AND THOUGHT HE BROKE OUR FURNACE SO WE HAD TO SCHEDULE A FOLLOW UP VISIT. ON THE FOLLOW UP VISIT, ALL THE NEW PERSON HAD TO DO WAS PUT THE DOOR BACK ON THE FURNACE FOR IT TO FUNCTION PROPERLY. THIS IS SOMETHING THE FIRST SERVICE PERSON SHOULD HAVE KNOWN. (2) THE FOLLOW UP SERVICE PERSON WHO CAME OUT UNPLUGGED OUR BASEMENT FREEZER TO PLUG IN HIS WORK LIGHT AND DID NOT PLUG THE FREEZER BACK IN WHEN HE WAS DONE. WE DID NOT DISCOVER THIS PROBLEM UNTIL THREE OR FOUR DAYS LATER AND WE LOST A LOT OF FOOD. (3) WHEN I SET UP THE APPOINTMENT OVER THE PHONE, I TOLD THEM ABOUT THE ANGIE'S LIST COUPON BEFORE THEY GAVE ME THE PRICE QUOTE. MY WIFE PAID AT THE TIME OF SERVICE, BUT THE PRICE SHE PAID DID NOT INCLUDE THE COUPON DISCOUNT. THEY NEVER MENTIONED THAT THE COUPON HAD TO BE PRESENTED AT THE TIME OF SERVICE AND REFUSED TO HONOR IT WHEN I CALLED BACK.

GERALD WAS PROMPT, THOROUGH, AND PLEASANT. HE ANSWERED ANY QUESTIONS I HAD. I USED THIS COMPANY AND SAME TECHNICIAN BEFORE AND WAS IMPRESSED WITH THE COMPANY. SO I DECIDED TO USE THEM AGAIN.

EVERYTHING WAS GREAT. WE HAD TWO SERVICE MEN -- ONE TO DIAGNOSE THE PROBLEM, AND ONE A FEW DAYS LATER TO INSTALL THE PART. BOTH WERE POLITE AND NICELY DRESSED. BOTH COMPLETED THEIR WORK QUICKLY. THEY HAD TO ORDER A PART, BUT WERE ABLE TO TURN OUR FURNACE ON SO THAT WE HAD HEAT WHILE WE WAITED. THE PART ARRIVED QUICKER THAN EXPECTED, AND THEY ARRIVED WITHIN THE PROMISED TIMEFRAME BOTH TIMES TO DO THE SERVICE CALLS. AND, BEST OF ALL, THE COST ENDED UP ONLY BEING ABOUT 50 PERCENT OF THEIR ORIGINAL ESTIMATE. (PLUS WE USED THE ANGIE'S LIST COUPON EACH TIME!)

GREG WAS PLEASANT AND EFFICIENT. FOUND EVERYTHING TO BE IN WORKING ORDER. WORE BOOTIES OVER HIS SHOES WHILE IN THE HOUSE. EXPLAINED HOW WE COULD SAVE MONEY BY PURCHASING SERVICE AGREEMENT.

ESTIMATE WAS TOO HIGH, SO DIDN'T HIRE. THEY WERE VERY PLEASANT TO WORK WITH, AND VERY COURTEOUS.

THEY DID A GOOD JOB AND CLEANED UP. I WAS REALLY HAPPY WITH THEM. THEY WERE VERY ATTENTIVE AND COOPERATIVE.

THEY CAME OUT TO LOOK AT THE SITUATION (THE AREA WAS KIND OF CRAMPED, AND I HAD TO TAKE OUT A SECTION OF DRYWALL) AT NO CHARGE, AND THE COST WAS REASONABLE. THEY WERE ON TIME AND CLEANED UP AFTERWARDS, WELL.

TECHNICIANS CAME BY APPOINTMENT & WERE VERY PROFESSIONAL. THEY DID NOT APPLY PRESSURE TO BUY EXTRA SERVICES, ETC.