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Big Dog Flooring

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Locally and family owned and operated. We have over 30 years of flooring experience and have proudly served the Indianapolis area as Big Dog Flooring since 2006. Feel free to visit our showroom and cash and carry products. We offer free measure/estimates, after selecting a product from our showroom. We do not install any products/materials from outside sources not purchased through our showroom.

Business highlights

19 years of trusted experience

Services we offer

Commercial & Residential Sales & Installation for Carpet, Ceramic, Vinyl, Engineered Wood & Laminate flooring, also in new homes & rentals. Our other services include Rug Binding & Hardwood Refinishing. There is a 3% charge to all credit card purchases.

Services we don't offer

Carpet Restretches, or Flooring/Carpet Repairs. No Installation of products/materials from outside sources.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.7186 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
7%
3
4%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 151-175 of 186 reviews

Mary T.
06/2017
5.0
carpet installation
  + -1 more
Great. No problems.
Description of Work: Carpet installed

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Tom G.
01/2017
5.0
carpet installation
  + -1 more
Very professionally
Description of Work: Replaced carpet in our home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Dan F.
09/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Stephen R.
06/2016
4.0
carpet installation
  + -1 more
unknown
Description of Work: Laminate

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Linda O.
04/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: Easy to work with, on time, no mess, quality products.
Rating CategoryRating out of 5
Yes, I recommend this pro

Craig H.
04/2016
5.0
carpet installation
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Carla H.
02/2016
5.0
carpet installation
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Steve B.
10/2015
4.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
unknown
Description of Work: Whole house carpet 3300 Sq ft and kitchen and bathroom floors in tile. Very nice people.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

GEORGE W.
09/2015
4.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: The in-store experience was fine. The product was of high quality and reasonable price. The initial installation left something to be desired, and we requested a few repairs. Repairs were never completed to our satisfaction. We were told more than once that a trim piece would be properly replaced, and they never called back.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$4,000

Response from Big Dog Flooring
For the first three months after we installed [member name removed]'s flooring, we were ordering & replacing the same transition strip for him. We had two different installers out four different times to install a new strip. We informed [member name removed] that the transition strips cannot take a lot of abusive wear to them such as walkers or heavy objects going over them without breaking. We are sorry that he was not happy with our installation, but we did go out four times without charging him and replaced his transition strip that had to be ordered-in each time. Sincerely, The Staff @ Big Dog Flooring

Sue H.
09/2015
5.0
carpet installation
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Sara A.
08/2015
5.0
flooring contractor
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,000

MARY A.
07/2015
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian C.
06/2015
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nicholas H.
06/2015
3.0
carpet installation
  + -1 more
na
Description of Work: never returned messages. Was ready to buy but never got answer!

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Response from Big Dog Flooring
We are very sorry that we didn't get back with the member's request for some estimating that he left on our Angie's List Message link. The staff member that usually takes care of our message requests on our email, has been out ill. We totally overlooked having someone else to take care of this while she was out. Please accept our apology on not getting back with you in a timely matter, your response will definitely help keep us one our toes to make sure we don't overlook this again. Sincerely, The Staff & Owner's Big Dog Flooring

Clarence & Gloria W.
05/2015
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Debra K.
05/2015
4.0
carpet installation
  + -1 more
unknown
Description of Work: While we are very pleased with the end product, price and friendliness of the staff and installers, the installers were not very punctual and made daily trips to pick up supplies during "working hours". There were a couple of days where very little actual work got done. We addressed our concerns with the staff and then they stepped it up to complete the job by our deadline. I think we should have made our expectations known up front.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

Margaret C.
04/2015
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: I went to the store and selected flooring. I arranged a date for installation. They arrived promptly and removed the old flooring and installed the new flooring in one day. The only issue (small) was that they did not put trim at the edge of the dishwasher. That trim was not included in the estimate and was easy to purchase and install myself. The installers were polite, professional and completed the work well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Jessica S.
04/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: They removed my old carpet and installed new carpet. They even moved my furniture for me an put it back when they were done. Everyone was very polite. The guys even offered to bring me back some lunch. I was very impressed with there service and quality.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

David H.
12/2014
1.0
carpet installation
  + -1 more
Never called...
Description of Work: Never called...

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Big Dog Flooring
After looking all the way back to the 1st of November in our phone messages, we were not able to find anything relating to you calling our store. We are very sorry if we overlooked your message or returning your phone call. We strive very hard to always get back with all of our customers. Sincerely, The Staff at Big Dog Flooring

Jennifer W.
12/2014
5.0
carpet installation
  + -1 more
unknown
Description of Work: very personable and reasonably priced. only reason not all "a"s was because job scheduled prior to mine ran overtime so had to reschedule. however, rescheduled same week and promptly installed. would definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,600

JIM R.
06/2008
5.0
carpet installation, flooring contractor
  + 0 more
It was great. They got to me quickly, got to work immediately. They started measuring and found that it was not going to cost what they originally thought. This save me money. They did the work in a timely manner. I would definitely use them again.
Description of Work: They relayed carpet along with laying new padding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$383

PETER G.
06/2008
5.0
carpet installation
  + -1 more
Barry did a wonderful job. The carpet he had to work with was an odd shape and borderline quantity required. He skillfully completed the stairs.
Description of Work: Removed and hauled away old carpet on a set of stairs. Then carpeted the stairs with the remaining carpet from a room remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

KENT G.
05/2008
5.0
carpet installation, flooring contractor
  + 0 more
We received several bids, but when Chip arrived, he immediately stood out. He was very personable, genuine, honest, professional, and very thorough from beginning to end. We were also on a time crunch yet he was able to accommodate our crazy schedule. His follow up is what you expect from quality companies. He called to make sure his installers were on time and that we were pleased with the final result. It was a wonderful experience, we had several companies bidding on this job, but Big Dog Flooring stood out as the most professional of all. Other companies tried to obtain our project but weren't completely honest or concerned with quality. Chip on the other hand was quite different than the rest. I highly recommend Big Dog Flooring for any of your flooring needs and will be using his services for our other flooring needs and projects.
Description of Work: Sold and installed 3,000 square feet of carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ellen A.
02/2008
5.0
carpet installation, ceramic tile, flooring contractor, hardwood floor
  + 2 more
This is not a store with regular hours. They do have samples at the store, but you do need to call and make an appointment. They service alot of contractors so it's not a normal retail store set up with definite retail hours. They will accommodate you. They beat every price I shopped everywhere I shopped including internet specials. They did excellent work. They had some difficult areas to tile in the bathroom and they did a beautiful job. They also did the slate on my fireplace which is gorgeous. They were very good and continue to be about any punch lists and follow through with their work. They are also extremely good at repairs. A piece of our hardwood floors was damaged by the delivery of appliances. They came out and replaced this and you'd never know there was a problem! They did this at no charge!
Description of Work: They installed all the flooring and wall tile in my new home, which included hardwood, tile, carpet and vinyl.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JULIE Y.
11/2007
5.0
carpet installation
  + -1 more
We called them to replace carpeting that got wet when our water heater leaked. The owner brought samples to the house and helped us decide if we were going to do carpet or hardwood. He knew our budget and met it and was able to install within the week.
Description of Work: They put carpet in one room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$630

Contact information

7418 Madison Ave, Indianapolis, IN 46227

http://www.bigdogflooring.com

Service hours

Monday:
9:00 AM - 6:30 PM
Tuesday:
9:00 AM - 6:30 PM
Wednesday:
9:00 AM - 6:30 PM
Thursday:
9:00 AM - 6:30 PM
Friday:
9:00 AM - 6:30 PM
Saturday:
9:00 AM - 3:00 AM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile

FAQ

Big Dog Flooring is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 6:30 PM

Tuesday: 9:00 AM - 6:30 PM

Wednesday: 9:00 AM - 6:30 PM

Thursday: 9:00 AM - 6:30 PM

Friday: 9:00 AM - 6:30 PM

Saturday: 9:00 AM - 3:00 AM

Big Dog Flooring accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Big Dog Flooring offers free project estimates.
No, Big Dog Flooring does not offer eco-friendly accreditations.
No, Big Dog Flooring does not offer a senior discount.
No, Big Dog Flooring does not offer emergency services.
No, Big Dog Flooring does not offer warranties.
Big Dog Flooring offers the following services: Commercial & Residential Sales & Installation for Carpet, Ceramic, Vinyl, Engineered Wood & Laminate flooring, also in new homes & rentals. Our other services include Rug Binding & Hardwood Refinishing. There is a 3% charge to all credit card purchases.
Carpet Restretches, or Flooring/Carpet Repairs. No Installation of products/materials from outside sources.

Contact information

7418 Madison Ave, Indianapolis, IN 46227

http://www.bigdogflooring.com

Service hours

Monday:
9:00 AM - 6:30 PM
Tuesday:
9:00 AM - 6:30 PM
Wednesday:
9:00 AM - 6:30 PM
Thursday:
9:00 AM - 6:30 PM
Friday:
9:00 AM - 6:30 PM
Saturday:
9:00 AM - 3:00 AM