ADT

The use of deceptive sales tactics by ADT Rep. left us with Lifeshield products that we did not ask for and that are subpar. At the beginning of November 2019, I contacted ADT to inquire about a USAA discount for the home I'd close on Nov. 15th. I spoke with Tamesha Snider for a lengthy period of time about what our family needs were and our budget. I asked her if I could email her later with the decision once I'd checked another companies' rates and spoken to my husband. On Nov. 5th I sent this email: Good-morning Tamesha,Thank you for taking the time to walk me through all of the best possible options for securing a system that is affordable and reliable. We both appreciate your professionalism and guidance! We would like to move forward with the Smart Home Automation/Command Wireless system:The 7 inch. Command Center display with ability to control the thermostat and other features in the home, 2 outdoor cameras and 5 sensors, Fire safety, component, keychain Remote w/ panic button. Is the the Smart Thermostat included? What about the Smart locks? We decided to select the self-install option for $129 with the $40/month fees and were wondering what the next steps were.** Tamesha called us the following day to setup the contract. What she failed to mention was that the self-install option transferred us out of ADT and into Lifeshield territory. The problem with this was made apparent shortly thereafter. When we finally hooked up the system and settled into our new home-I noticed that the "tablet" that was sent was not the 7 inch command center that I requested. It was at best a cheap knockoff with an inferior battery life. If the tablet is not actively charging it dies within two hours. I contacted ADT about the issue only for them to tell me repeatedly that I was not an ADT client and that they had no record of my order. I called Lifeshield and told them the problem I was having with the equipment and that I wanted what I originally requested. To which the representative told me that they could not give me the ADT 7 inch command center tablet because that was an ADT product and they don't sell those. I was completely flabbergasted as I thought that the 2 companies were one in the same or at least that I could obtain the product that I asked for. The tablet that was sent to us, is also a tablet that has been phased out of Lifeshield because of what the representative referred to as an "inferior product". We have been unable to get either ADT or Lifeshield to take responsibility for the company bait and switch as well as providing the right equipment. We tried to give ADT/Blue/Lifeshield/whatever they're calling themselves a chance to remedy the situation without provocation and the "best" they could do is send 3 additional window sensors (after attempting to lure me into another 3 year contract for 3 sensors).

Terrible service, not professional and don’t know what there doing

Awful, very unprofessional and not helpful.

Excellent. The customer service assistance was very professional, knowledgeable and helpful.

They never called me or contacted me via email

Home security system: Obtained alarm monitoring certificate for my homeowners insurance discount and completed an upgrade in service.

The original phone call went very well. Installation has not happened yet.

Well I'm handicapped and i had to installed the system because I didn't have a good enough "credit score" is what your salesperson said

Customer service was awesome, she really helped me with all I need and made sure I received the best deal for my package.

It went swimmingly, wonderful, and a great company!

It took several tries and talking with several different people to get this system set up.

I've had issues from the start. Faulty equipment (cameras & keypad not working), problems getting it replaced in a timely manner, customer service not nothin the account of the issues or the results, and I'm paying full price for half of a working system.

It went well. The tech's response was fast.

Installed the kit myself and called customer service when I needed help

Horribly so far. Did not get what I promised, and customer service has not been helpful in resolving technical issues.

excellent friendly customer support and easy set up on equipment

Joe Devitt made the process much easier and better than the previous representative I had when I initially signed up. I will make sure to keep his contact information if I have further questions or concerns.

It was an overall excellent experience. Would definitely refer. Especially to single moms or elderly who need the piece of mind and extra security measures.

Very well! Everything was done professionally. The electrician was very pleasant and knowledgeable.

Bought a whole home alarm system And have need a tech support over the years. Tech-support team is amazing. They are very patient and will stay on the phone until the problem is solved.

Returned complete security system because home did not have a internet strong enough to operate camera. The main reason why I chose the system. Still waiting for the money to be returned into my account after items were all mailed back

Very easy. Only paid for the repeater. First repeater they sent did not work.

Went very well, customer service was awesome!

new ipad came in two days! very happy

After a few setups I guess it was ok. But know this.. there is much work to do in getting things working properly. I'm still working on things. This one legged Navy veteran really had a tough time in this "Do-it-yourself" task.