Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Servpro of Indianapolis South and Johnson County

1.7(
3
)

Flooring Sales and Installation, Biohazard Remediation, Mold Testing & Remediation,

... +3 more

About us

We are a family owned local business that is a part of a large franchise system that has been in business for over 40 years. We are a licensed franchise operator. We use an insurance industry pricing program to keep our prices in line with the local market. Our technicians go through training and are certified by IICRC (an industry standards group). We provide emergency response services 24 hours a day/ 7 days a week.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

We provide water, smoke, fire, and mold remediation for residential and commercial properties. We also provide the reconstruction of these properties. Other services we provide include biohazard clean up, duct cleaning, construction clean up, personal property cleaning, off site and on site storage for personal property.

Services we don't offer

Ask for details.

Amenities

Emergency Services
Yes

Accepted payment methods

Check

Reviews

1.73 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
67%
1
33%
Rating CategoryRating out of 5
quality
1.7
value
1.5
professionalism
2.3
responsiveness
2.0
punctuality
2.0
Write a review
Showing 1-3 of 3 reviews
KIMBERLY K.
01/2011
2.0
They arrived within hours of when the damage occurred which was helpful. They appeared to know what they were doing. Two people were assigned to a 3500 sq. ft. home. On the next day, only one person was there and the damage continued since there were so few people. They went through and did not air out some rooms which they assured us would be ok however later these rooms that were shut off developed mold and had to be gutted. They had been dealing with the insurance company but somehow payment had not been sent to them and they started to harass us. The insurance company assured them they would be paid but continued to harass us even after they were told not to contact us regarding the matter. I finally received copies of the bill and items listed were not performed. They are taking complete advantage of the insurance company. I would never recommend this company and would never personally hire them. Please know that you have a choice even when your insurance company is paying. Pick someone reliable and not this company!!!
Description of Work: Hired by Insurance company to deal with water damaged home.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$6,000
Response from Servpro of Indianapolis South and Johnson County
This report is inaccurate. The homeowner failed to mention a number of items. The first of which is that she never called and complained to us. Secondly, the initial call from her occurred late Friday evening. We had over 5 people in that home Friday night and all day Saturday. The owner and the general manager were both there on Saturday mitigating the loss and setting up a temporary furnace system because there was no heat in the house. The homeowner was not present at the home for most of this time. Also that Monday, over 5 people were there again and for the remainder of that week because we had people moving out all of her contents that could be saved. We were there to meet the field adjuster that was assigned to her claim that week as well. Furthermore, the other rooms mentioned had mold in them because of the loss. It had nothing to do with Servpro's work. The water came from the attic where the heating coil system in the ceiling froze because there was not enough heat in the home prior to the loss. Servpro had gotten an HVAC company out there that initial Saturday to quote and replace the heating system immediately so the home could be mitigated properly. The homeowner however, wanted to use a friend to replace the heating system. That person did not replace it for a week or two. Therefore, these other rooms sustained secondary damage because the furnace was not replaced in a timely manner. This was addressed while the claims representative was there. At that time, it was agreed upon to remove items in these end rooms. Additionally, the member asked us to remove and store her personal items while her friend repaired the home. Again, she asked us to do this; her insurance company did not. Finally, the member has never mentioned to us about items in our estimate for services that we did not perform. Please note that her complaint is over a year after our services were completed. This is because we had to contact her constantly to get paid for a job that was months old. The member signed an authorization for payment on our first night there. We have all customers sign that form because it is their home and they are whom we work for, not the insurance company. We just agree to use the insurance companies cost sheets. After the over a dozen calls, the member never mentioned any invoicing disputes. This is the first we heard of any of this.
11/2006
2.0
flooring contractor
  + -1 more
The first crew was very clean, did an excellent job, and even shampooed my carpet. The company did send someone out on Oct. 31st to finish the job. He did clean up after himself but had to go in and out of the garage to make the tile cuts and slammed the door each time he did this, which made my entire house shake. He did a decent job. Some of the tile was not put down like it should be, and they did not replace the baseboards. When I called the company about the baseboards, they sent someone out the next week and finally finished the job on the 7th of November.
Description of Work: I had water damage from the second floor all the way to the basement. They sent one group of guys out to extract the water and to put some dehumidifiers in my house. They came out right away (the same night that I called). The next day, they kept checking on it to make sure it was dried out. They even lifted up the sub floors on the second level to see if they were dry. I chose a tile to be replaced with and gave it to the 2nd crew, which verified the order and then went to get the tile, and he said they would be back the next week to install the tile. I called them when they didn't show up, and he said he would be back the following week (which was Aug 21 or 22nd), but he never showed up or called. I had taken a week's vacation to have this done. Finally on Oct. 16th, I called because I had never heard from them, and I was advised that he would finish up the job on Oct. 31st.
Rating CategoryRating out of 5
quality
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$6,900
Response from Servpro of Indianapolis South and Johnson County
This was not our company. There are 3 other Servpro franchises in Indianapolis. This was not our job.
10/2003
1.0
THE MAN WHO CAME OUT SAID THAT HE COULDN'T DO ANYTHING BECAUSE THE WATER WAS STILL COMING IN. THEY DIDN'T COME THE NEXT MORNING SO I HAD TO CALL, AND THEY CAME TWO DAYS LATER. THE NEXT MAN TOLD ME THAT PUMPING COULD HAVE BEGUN THE FIRST TIME. WHEN I CONFRONTED THE FIRST MAN, HE MADE AN EXCUSE THAT HE WAS BY HIMSELF. I AM SURE THAT I COULD HAVE SAVED MANY OF MY VALUABLES HAD HE BEEN MORE KNOWLEDGEABLE. THEY WERE SUPPOSED TO TAKE CARE OF DRYWALL, PANELING, EVERYTHING ELSE BUT THEN THEY DIDN'T DO IT. THE BILL THAT I HAVE SINCE GOTTEN IS OUTRAGEOUSLY HIGH, SO I REQUESTED AN ITEMIZED BILL. WHAT THEY SENT ME DOESN'T EVEN MAKE SENSE. I AM STILL TRYING TO SETTLE THIS MESS.
Description of Work: HAD FLOODING, HAULED AWAY FURNITURE AND CARPET
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,000

    Contact information

    PO BOX 976, Greenwood, IN 46142

    www.servpro.com/franchises/8730.htm

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Flooring Sales and Installation,
    Biohazard Remediation,
    Mold Testing & Remediation,
    Air Duct Cleaning,
    Water & Smoke Damage,
    Carpet Cleaning

    FAQ

    Servpro of Indianapolis South and Johnson County is currently rated 1.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Servpro of Indianapolis South and Johnson County accepts the following forms of payment: Check
    No, Servpro of Indianapolis South and Johnson County does not offer free project estimates.
    Yes, Servpro of Indianapolis South and Johnson County offers eco-friendly accreditations.
    No, Servpro of Indianapolis South and Johnson County does not offer a senior discount.
    Yes, Servpro of Indianapolis South and Johnson County offers emergency services.
    No, Servpro of Indianapolis South and Johnson County does not offer warranties.
    Servpro of Indianapolis South and Johnson County offers the following services: We provide water, smoke, fire, and mold remediation for residential and commercial properties. We also provide the reconstruction of these properties. Other services we provide include biohazard clean up, duct cleaning, construction clean up, personal property cleaning, off site and on site storage for personal property.
    Ask for details.

    Contact information

    PO BOX 976, Greenwood, IN 46142

    www.servpro.com/franchises/8730.htm

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed