NEWPORTS OUTLET STORES

The price was GOING to be reasonable. They accepted our money on April 29, 06 and declared bankruptcy on May 6, 06.

Newport's Outlet was very reasonably priced (I shopped around many places) & I was able to select my actual granite slab. They provided excellent service and were extremely pleasant for the entire process. We encountered some unavoidable snafus along the way, but Newport truly bent over backwards to make sure I was perfectly satisfied, from Nick (the salesperson) to Don Lee(the manager) to Jeff(the installer). I am very happy with my granite & the personalized service received from Newport's Outlet Stores.

The overall experience was a nightmare. I didn't think a company could be so unprofessional. They led us on for months, letting us believe they were going to replace our door. Bob also committed to have it delivered & installed because by this time, my husband had undergone back surgery & couldn't lift anything. When this came to a head, Bob completely changed his story & lied right to me about his commitments. They haven't even attempted to return our dog door or reimburse us for it. It is too late now to return it for a refund. I would never use or recommend them again. Bottom Line: They owe us a replacement door with a dog door installed in it.

We were very middle of the road with them. Just an average company. You do get what you paid for. The installers aren't so hot.

THEY DELIVERED PART OF THE ORDER BUT NOT ALL OF IT. THIS IS THE THIRD WEEK OF WAITING FOR THIS.

ON OCT. 11TH, I CALLED TO CHECK ON THE STATUS AND THE MAN WHO SOLD ME THE DOOR SAID IT WAS "IN THE SHOP RIGHT NOW" AND THAT HE WOULD CALL ME WHEN IT WAS DONE. WE CALLED BACK ON THE 24TH DAY AFTER MAKING THE ORDER, AND WERE TOLD IT WAS STILL IN THE SHOP AND IT MIGHT BE DONE TOMORROW BUT THEY COULDN'T SAY FOR SURE. THIS WAS THE SAME MAN WHO QUOTED US 7 TO 10 DAYS AND WHO 3 DAYS EARLIER GAVE ME THE IMPRESSION IT WAS TO BE DONE RIGHT AWAY. WE ASKED FOR A REFUND, AND THEY SAID IT WOULD TAKE TWO WEEKS TO GET IT. HAD THEY CALLED TO TELL US IT WOULD TAKE LONGER, WE MIGHT HAVE BEEN MORE WILLING TO WAIT. THEY NEEDED TO COMMUNICATE WITH US.

DOOR DIDN'T FIT OR EVEN OPEN ON THE CORRECT SIDE AND TOOK OVER 3 MONTHS TO GET IT CORRECTED.

MY OVERALL EXPERIENCE WAS HORRIBLE. I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN, AND I WAS GOING TO ORDER FLOORING FOR MY KITCHEN AND BATH. I HAD TO CALL 3 WEEKS AFTER MY PURCHASE, TO FIND OUT WHERE MY DOORS WERE, ONLY TO BE TOLD THAT THEIR CARPENTER HAD HURT HIMSELF ON THE JOB. TWO WEEKS LATER I HAD TO CALL AGAIN AND GOT NOTHING BUT EXCUSES, FINALLY THEY CALLED ME TO INSTALL THE DOORS AND THEY WERE NOT RIGHT. THE INSTALLERS SAID THEY WOULD HAVE SOMEONE CONTACT US, AGAIN! I HAD TO CALL! 1 WEEK LATER AND NO ONE KNEW WHAT I WAS TALKING ABOUT. I RECEIVED A BAD ATTITUDE FROM THEIR CARPENTER. I HAD TO TALK TO JAY FRANKLIN, FROM THE CICERO STORE AT LEAST 4 TIMES. NEVER ONCE DID I GET RESULTS FROM HIM. WHEN I CALLED HIM AFTER THE DOORS WERE INSTALLED, I ASKED FOR SOME SORT OF CUSTOMER DISCOUNT FOR MY AGGRAVATION, HE REPLIED, "WHY SHOULD I CARE TO HELP YOU OUT, YOU ALREADY TOLD ME THAT YOU TOLD EVERYONE YOU KNOW NOT TO SHOP HERE." ALL NEWPORT OUTLET CARES ABOUT IS THE BOTTOM LINE.

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IT HAD THE WRONG GLASS IN IT AND THE SALESMAN AT NEWPORTS SAID HE WOULD GET IT TAKEN CARE OF IMMEDIATELY. EIGHT MONTHS LATER, WE ARE STILL WAITING FOR THE NEW GLASS TO COME IN. THE PRODUCT MIGHT BE OK, BUT THE CUSTOMER SERVICE (INCLUDING UNRETURNED PHONE CALLS) HAS JUST BEEN HORRIBLE. I WOULDN'T RECOMMEND NEWPORTS TO ANYONE.

THE INSTALLER WE USED WAS RECOMMENDED BY NEWPORT'S. THE GLASS THEY PUT IN THE TRANSOMS WAS DIFFERENT THAN THE REST OF THE GLASS. IT WAS SIMILAR BUT OBVIOUSLY DIFFERENT. WHEN I CALLED THE SALESMAN HE SAID IT WAS THE BEST HE COULD DO. AFTER NUMEROUS CALLS, MANY UNRETURNED, TO THE DISTRICT MANAGER, JAY FRANKLIN, MATCHING GLASS WAS ORDERED AND PLACED. THEY NEVER GOT THE HARDWARE ON RIGHT, NEVER GOT THE SEALS ON PROPERLY, BROKE A HANDLE ON A DOOR THEY PROMISED TO FIX, AND MANY OTHER ISSUES. THEY HAVE BEEN TO MY HOUSE AT LEAST 10 TIMES AND NEVER HAVE FINISHED THE JOB. AT LEAST 5 TIMES THEY HAVE MADE ARRANGEMENTS TO BE HERE AND NOT SHOWN UP. HAVE QUIT RETURNING PHONE CALLS. THIS HAS BEEN GOING ON FOR 10 MONTHS AND I HAVE QUIT HASSLING WITH. THEY ARE A HORRIBLE COMPANY TO DEAL WITH IF THERE ARE PROBLEMS AND HAVE UNFAVORABLE RATING WITH BBB.JAY FRANKLIN IS THE HEAD GUY AND HE WAS HELPFUL TO A POINT BUT THEY NEVER COMPLETED THE JOB. WE WILL HAVE TO HIRE ANOTHER HANDYMAN TO FINISH THEIR

IT SEEMS THAT THE EMPLOYEES AND OWNERS HAVE LOTS OF ISSUES. LOTS OF BAD MOUTHING.