Appel Heating & Air Conditioning

EXPLAINED VERY WELL, THEY CAME WHEN THEY SAID THEY WOULD, & HE SPENT MORE THAN ENOUGH TIME TO MAKE SURE IT WAS WORKING PROPERLY!

INITIAL CALL HANDLED BY THEIR TOP SERVICE TECHNICIAN. HE WAS VERY QUALIFIED BUT A LITTLE TOO CONVERSANT AT TIMES. NEVERTHELESS HE WAS AS GOOD AS ANY H&C SERVICE TECH I''VE EVER DEALT WITH. THE OFFICE DISPATCHER FUMBLED THE INITIAL ATTEMPT TO ARRANGE THE FOLLOW-UP VISIT TO CONDUCT THE REPAIR, CAUSING THE REPAIR TO BE COMPLETED A COUPLE OF DAYS LATER THAN NECESSARY. BUT OVERALL, VERY GOOD AND RECOMMENDABLE.

WORKER SMOKED CIGARETTE WHILE WORKING ON THE AIR CONDITIONING UNIT. VERY UNPROFESSIONAL BEHAVIOR. REPORTED THIS TO THE OWNER AND HE WASNT HELPFUL.

THEY GO ABOVE AND BEYOND! WHAT A TREAT IN THIS DAY AND AGE!

PROMPT, CLEANED UP, FINISHED EARLY.

THE TECHNICIAN DIDN''T WEAR SHOE COVERS AND TRACKED DIRT THROUGH MY HOUSE. I CONTACTED APPEL ABOUT THIS.

VERY PROFESSIONAL AND PROMPT. EVEN LOANED US WINDOW AC UNTIL WE GOT OUR REGULAR ONE INSTALLED!

THEY CALL TO REMIND US OF SERVICE CONTRACT. VERY PROMPT. COURTEOUS. THINGS KEEP WORKING.

THE WORLD WOULD BE A BETTER PLACE TO LIVE IF EVERYONE RAN THEIR BUSINESS THIS WAY. THE STAFF IS FRIENDLY AND PROFESSIONAL. THEY PROVIDE QUALITY PRODUCTS AND WORK. MR. APPEL IS HONEST, HELPFUL, AND WILLING TO TAKE THE TIME TO MEET THE NEEDS OF THE CUSTOMER.

THEY RESPONDED QUICKLY, AND EVEN BROUGHT OUT A WINDOW A/C UNIT UNTIL THEY CAN INSTALL THE NEW UNIT. THE A/C UNIT COULD NOT BE INSTALLED DUE TO THE FACT THERE WAS NOT ENOUGH SPACE FOR THE NEW UNIT, AND MEMBERS HAD TO GO WITH SOMEONE ELSE TO INSTALL. MEMBERS WILL DEFINITELY CALL THIS COMPANY AGAIN FOR ANY NEEDS DUE TO THE WONDERFUL EXPERIENCE WITH THEM.

VERY THOROUGH ESTIMATE. KEN APPEL WAS VERY RESPONSIVE TO QUESTIONS/FOLLOW-UP PHONE CALLS. COULD HAVE DONE BETTER JOB OF CLEANING UP FOLLOWING INSTALLATION - GREASE SPOTS ON BASEMENT FLOOR.

COURTEOUS AND DID A GREAT JOB. THEY DID TRY TO RECOMMEND A JOB THAT THE EPA DOES NOT ENDORSE (AIR CLEANER)

DID A REALLY GOOD JOB, PUT 2 COVERS ON, & WAS VERY PROFESSIONAL.

AIR WAS OFF, PUT IN SOME FREON TO GET IT GOING, AND THEN SENT A TECH TO TROUBLESHOOT TO SEE WHAT WAS WRONG, AND THEN FIXED THE A/C UNIT. THEY WERE VERY PROMPT, AND WILL BE USING THEM AGAIN!!

A LITTLE HIGHER PRICE THAN SOME, BUT OK. THEY CHARGE A TRIP CHARGE AND AN HOURLY RATE. SO 1 HOUR OF WORK COST $97.00 LESS THE ANGIE'S LIST 10% DISCOUNT.

EVEN THOUGH MEMBER DID NOT HIRE THIS COMPANY (PRICES WERE HIGHER THAN MEMBER WANTED TO PAY), MEMBER FELT THEY WERE VERY PROFESSIONAL & COURTEOUS

OUTSTANDING COMPANY. THEY WENT THE EXTRA MILE TO SATISFY THE CUSTOMER. VERY HIGHLY RECOMMENDED.

VERY IMPRESSED WITH THE PROFESSIONALISM AND WORK.

I THINK THEY ARE GOOD FOLKS, AND REPRESENT GOOD AND COMPETITIVE WORK!

THEY SCHEDULED AN APPT FOR US AND THEN DID NOT SHOW UP. THE RECEPTIONIST WAS NOT OVERLY POLITE OR FRIENDLY CONSIDERING IT WAS THEIR ERROR. EVENTUALLY THE PROBLEM WAS SOLVED TO OUR SATISFACTION BY THE OFFICE MANAGER

TECH WAS CALLED OUT TO REPAIR HEAT PUMP/ELECTRIC FURNACE WHICH WAS NOT COOLING; FURTHER ANALYSIS DETERMINED THAT PROBLEM WAS DUE TO A BUG WHICH WAS LODGED IN THE HEAT PUMP; TECH OFFERED TO PERFORM PREVENTIVE MAINTENANCE (WASH COIL, OIL FAN MOTOR, CHECK WIRING/CONNECTIONS, WASH AIR FILTER, ETC.) WHICH WOULD BE CHEAPER THAN THE SERVICE FEE AND THE MAINTENANCE FEES FOR THE REPAIR; I WAS VERY SATISFIED WITH THE WORK, THE PROMPTNESS OF THE REPAIR, AND THE COST SAVINGS

THE SERVICE GUY DIDN'T HAVE ANY SUGGESTIONS AT ALL ON HOW TO ADDRESS THE LEAK PROBLEM WHICH WAS MY BIG PROBLEM. HE DID REFILL THE FREON TO FIX THE FREEZEUP ISSUE. HE SEEMED TO WANT TO SOCALIZE AND STUCK AROUND LONGER CHATTING THAN I REALLY WOULD HAVE LIKED. AFTER THE CALL HE SAT IN MY DRIVEWAY FOR SEVERAL MINUTES WHILE HE DID PAPERWORK AND CALLED INTO THE OFFICE. HE DIDN'T THINK HE WAS ABLE TO FILL THE FREON COMPLETELY BECAUSE OF THE AIR TEMPERATURE SO HE WANTS TO COME BACK AND CHECK IT AND TOP IT OFF.

DIDNT TRY TO SELL WHAT I DIDNT NEED. HAD TO ASK FOR A QUOTE FOR A SERVICE CONTRACT

VERY EFFICIENT, WOULD HIGHLY RECOMMEND

ARRIVED ON TIME, IN 24 HOURS, REPAIR, SLAES, AND INSTALLATION ALL SHOWED UP ON TIME,