Appel Heating & Air Conditioning

PROMPT, GREAT CLEAN UP, HAVE USED FOR MANY YEARS, AND HAVE ALWAYS BEEN PLEASED.

CAME ON A WEEKEND AND HE HAD THE PART ON THE TRUCK. I FELT IT WAS VERY REASONABLE PRICE FOR A WEEKEND.

VERY POSITIVE EXPERIENCE; PROFESSIONAL AND FRIENDLY.

FOR VERY HIGH SERVICE CALL RATES BETWEEN MIDNIGHT AND 8 AM ($124), THEY DID ESSENTIALLY NOTHING TO RESPOND TO MY REPEATED CALLS. I WAS FIRST TOLD TO WAIT 60 MINUTES FOR A TECHNICIAN TO RESPOND, THEN CALL BACK IF NOT CONTACTED. I DID SO. I WAS ADVISED TO WAIT ANOTHER 15 MINUTES FOR A RETURN CALL. AFTER 10 MINUTES, A TECHNICIAN CALLED AND SAID HE WOULD NOTIFY "JOHN" OF PROBABLE PARTS NEEDED. I CALLED AGAIN AFTER 8 AM TO DETERMINE STATUS. THE REPRESENTATIVE RESPONDED THAT THEY WERE AWARE OF NO HEAT PROBLEM, BUT THEY SHOULD SEND A TECHNICIAN TO VERIFY MY PRELIMINARY ANALYSIS OF THE LIKELY PROBLEM FIRST. I AGREED. THEY CALLED BACK WITHIN 15 MINUTES SAYING I SHOULD CONTACT ANOTHER SERVICE COMPANY WHO SPECIFICALLY HANDLES MY BRAND (AMANA) AND THAT IT COULD TAKE DAYS OR WEEKS TO GET PARTS (WITHOUT VERIFICATION OF A TECHNICIAN DIAGNOSIS). IT'S STILL VERY COLD IN MY HOME, GETTING WORSE, AND NOW, I HAVE TO START OVER WITH ANOTHER COMPANY.

I HAD PREVIOUSLY HAD MY FURNACE SERVICED BY THIS COMPANY (MARCH 2004) & WAS VERY PLEASED WITH THE INDIVIDUAL WHO PROVIDED THE SERVICE, SO I REQUESTED HIM FOR THIS APPOINTMENT TOO.

THIS ALSO INVOLVED CUTTING HOLES AND PLACING REGISTERS SO OXYGEN COULD COME INTO THE UTILITY ROOM. THEY CLEANED UP AFTER THE WORK AND THEY WERE PROMPT.

SCOTT APPEL CAME PROMPTLY. HE MADE HEAT-LOSS MEASUREMENTS AND TOLD US WE NEEDED A SMALLER FURNACE THAN THE ONE THAT WAS GIVING OUT. THE REPLACEMENT WAS DONE IN ONE DAY ONLY A WEEK AFTER I ACCEPTED THEIR BID, BY A HIGHLY SKILLED INSTALLER.

I CALLED AT ABOUT 4:30 ON FRIDAY AND AFTER 8:00 A.M. ON SATURDAY. THEIR ANSWERING SERVICE COULD NOT EVEN TELL ME IF THEY WERE OPEN. SO AT ABOUT 8:15 I ASKED FOR THE EMERGENCY TECHNICIAN TO CALL ME BACK, JUST TO FIND OUT IF THEY WERE OPEN. AT 9:15, I CALLED AIRTRON!! THEY WERE OPEN AND WERE ABLE TO TELL ME IN 5 MINUTES THAT THEY WOULD COME TO MY HOUSE AT BETWEEN 12:00 AND 4:00 AT THEIR REGULAR SERVICE FEE. I RECALLED APPEL AND SAID TO FORGET IT. WITHIN 10 MINUTES APPEL'S EMERGENCY TECHNICIAN CALLED, PROBABLY BECAUSE THE ANSWERING SERVICE TOLD HIM I'D SWITCHED TO AIRTRON. PRETTY CRUMMY CUSTOMER SERVICE. I'D BEEN FREEZING SINCE 3:00 P.M. ON FRIDAY. I SHOULD HAVE JUST CALLED AIRTRON IN THE FIRST PLACE. BAD

THEY ALWAYS DO A GREAT JOB. THEY GO OUT OF THEIR WAY TO DO CERTAIN THINGS WHICH MAKE ALL THE DIFFERENCE.

THIS COMPANY IS VERY GOOD. THEY WERE ON TIME, POLITE AND THE WORK SEEMS TO BE WELL DONE. WE HAVE CALLED THEM FOR YEARS AND WE ARE ALWAYS SATISFIED.

THE TECHNICIAN WAS VERY THOROUGH AND CHECKED WITH ME BEFORE REPLACING THE IGNITER ON THE FURNACE. HE ALSO LOOKED AT A PROBLEM WITH SOME DUCT WORK IN THE ATTIC AND GAVE ME SUGGESTIONS FOR POSSIBLE CORRECTION. A FEW WEEKS AFTER THEY PERFORMED THE ROUTINE MAINTENANCE ON MY FURNACE IT STOPPED WORKING. A SERVICE TECHNICIAN CAME TO MY HOUSE IN THE AFTERNOON OF THE DAY I CALLED. HE FOUND SOME BLOCKAGE IN THE VENT THAT WAS CAUSING THE FURNACE TO NOT TURN ON. IT WAS SOMETHING UNPREVENTABLE THAT HAPPENED AFTER THE ORIGINAL MAINTENANCE WAS PERFORMED. HOWEVER, APPEL DID NOT CHARGE ME FOR THIS SERVICE CALL OR FOR THE REPAIR!

THEY WERE WONDERFUL & THEY WERE RESPONSIVE AND PROFESSIONAL. THEY WERE ABLE TO WORK ME IN WITH VERY SHORT NOTICE.

THEY WERE FAST, FRIENDLY, CLEAN, AND VERY AFFORDABLE. SAME WEEK SERVICE. I WILL DEFINITELY USE THEM IN THE FUTURE.

THEY ARE THE BEST. HAVE USED FOR ABOUT A YEAR AND A HALF. OUTSTANDING SERVICE COMPANY!

THEY ARRIVED AS SCHEDULED, WERE PLEASANT AND DID THE JOB QUICKLY.

APPEL HAD BEEN OUR HVAC COMPANY. THE SERVICE PERSON WAS ABLE TO COME AT A CONVENIENT TIME. HE WAS HELPFUL IN COMMUNICATING THE ISSUES AND POTENTIAL SOLUTION OPTIONS. THE ASSESSMENT WAS VERY QUICK; LEAKING COOLANT. UNFORTUNATELY, THE LEAK WAS IN TWO PLACES, BOTH OF WHICH WOULD REQUIRE MAJOR REPAIR COSTS OF ABOUT $1400 (REPLACE EXCHANGE COIL AND ACCUMULATOR IN HEAT PUMP). DUE TO THE HISTORY WE EXPERIENCED WITH OUR FURNACE AND HEAT PUMP AND THE AGE OF THEM (ABOUT 13 YEARS) WE DECIDED TO BUY A NEW FURNACE AND HEAT PUMP. WHILE APPEL SUPPLIED A GOOD QUOTE, (FOLLOW UP WAS TIMELY, VERY HELPFUL, AND COURTEOUS THROUGHOUT THE SALES QUOTE REVIEW PROCESS), WE WENT WITH ANOTHER COMPANY DUE TO BETTER PRICE (BOTH COMPANIES OFFERED SAME MANUFACTURER AND SERVICES). THREE COMPANIES WERE SELECTED, BASED UPON ANGIE'S LIST REVIEWS, TO PROVIDE QUOTES. APPEL= $5593, COMPANY #2= $6384, AND COMPANY #3= $4377.

THE WORKMEN WERE PROFESSIONAL. THEY SHOWED UP ON TIME. THEY WORKED QUIETLY, QUICKLY AND CLEANED UP AFTERWARDS.

THEY WERE VERY NICE. OFFERED GOOD ADVICE FOR POSSIBLE FUTURE FURNACE REPLACEMENT.

THE TECHNICIAN WAS PLEASANT. HE ARRIVED IN TIME LIMIT SET/ARRANGED AND COMPLETED SERVICE CALL IN A TIMELY MANNER. WE DISCUSSED THE AGE OF THE FURNACE, CHANGED THE FILTER & I WAS TOLD SYSTEM WAS IN GOOD CONDITION.

THEY CAME WHEN THEY SAID THEY WOULD, DID WHAT THEY SAID THEY WOULD AND CLEANED UP AFTER THEMSELVES. THE FURNACE HAD A 4" INTAKE THAT IS MORE EFFICIENT IF THE AIR COMES FROM OUTSIDE THE HOUSE. I UNDERSTOOD THAT THIS WAS THE WAY THEY WERE GOING TO PIPE IT, THEY DID NOT. I COMPLAINED AND THEY SAID IT WOULD WORK, JUST NOT AS EFFICIENTLY.

CONSISTENTLY GOOD WORK, FAST RESPONSE, VERY PLEASED.

CONSISTENTLY EXCELLENT EXPERIENCE. HAVE USED FOR YEARS, & I HAVE GREAT CONFIDENCE IN THEIR HONESTY & ABILITY

WE'VE USED APPEL FOR SEVERAL YEARS. THEY'VE ALWAYS DONE A GOOD JOB.

COST IS FOR BOTH FURNACE AND AC UNIT MAINTENANCE AS PART OF YEARLY CONTRACT.

THEY LET ME KNOW THAT THE TECHNICIAN WOULD BE OUT BETWEEN 2 AND 4 AND HE WAS HERE RIGHT AT 2:00! HE CHECKED THE SYSTEM THOROUGHLY AND MADE THE REPAIR. HE OILED THE MOTOR AND CHECKED THE FILTER, MOTOR, BLOWER WHEEL, BLOWER MOTOR, CHECKED AND CLEANED BURNERS, HEAT EXCHANGER, VACUUM HOSE, FLAME SENSOR, THE DRAFT INDUCER, CHECKED THE OPERATION OF MY AIR CONDITIONING AND HEATING SYSTEM AND BOTH ARE IN GOOD WORKING ORDER. I AM QUITE SATISFIED WITH THEM. I WOULD USE THEM AGAIN. HE WAS A VERY NICE AND PLEASANT MAN.