Appel Heating & Air Conditioning

WORK WAS DONE VERY PROFESSIONALLY AND IN GOOD TIME. DERALD WAS THE LEAD INSTALLER AND WENT OUT OF HIS WAY TO MAKE SURE EVERYTHING WAS DONE TO THIS OWNER'S SATISFACTION.

THEY HAVE A GREAT TURN AROUND TIME, THEY CAME OUT FOR AN EMERGENCY DURING A HOLIDAY EVENING.

QUICK RESPONSE FOR BEING IN BUSY HEAT TIME. REPAIR PERSON VERY NICE. REPAIRS DONE CORRECTLY.

WE HAD SEVERAL ESTIMATES ON REPLACING AN OLD AIR CONDITIONER, WHICH NEVER WORKED PROPERLY FROM ITS INSTALLATION, WHEN OUR HOUSE WAS BUILT. SCOTT APPEL EVALUATED OUR SYSTEM, AND GAVE US A BID ON REPLACING IT. HE NOT ONLY GAVE US THE MOST CHOICES, HE HELPED US PICK THE UNIT THAT WOULD WORK BEST WITH OUR HEATING AND A/C SETUP. HE ALSO REVIEWED OUR SYSTEM, AND ADDRESSED OUR COMPLAINT OF POOR AIR FLOW, WHICH WE HAVE LIVED WITH SINCE OUR HOUSE WAS BUILT. WHEN THE INSTALLERS CAME THEY WERE POLITE AND PROFESSIONAL. I REVIEWED THE PROBLEMS, WE HAD WITH OUR SYSTEM, WITH THEM, AND THEY CAME UP WITH ADDITIONAL WAYS TO IMPROVE OUR SYSTEM. I AM SURE THAT THE CHANGES, THE INSTALLERS MADE TO OUR ORIGINAL PLAN, IMPROVED OUR SYSTEM EVEN MORE, BUT PERHAPS MORE SHOCKING, IT REDUCED OUR BILL FROM THE ORIGINAL QUOTE! THE CHANGES APPEL MADE TO OUR SYSTEM DEFINITELY IMPROVED THE AIR FLOW AND COOLING IN OUR HOME. WE HAD BEEN UNSATISFIED WITH OUR COOLING FOR YEARS, AND THEY SOLVED THE PROBLEM IN ONE VISIT.

VERY GOOD. THEY WERE NEAT AND TIDY. CAME WHEN THEY SAID THEY WOULD.

RESPONSIVE, CAME OUT QUICKLY WHEN A PROBLEM WAS DISCOVERED & FIXED IT. GOOD WORK OVERALL.

HE DID COME EARLY. HE DID A PRETTY GOOD JOB, HE WAS HERE FOR AN HOUR. HE WAS VERY FRIENDLY AND SEEMED TO KNOW WHAT HE WAS DOING.

THEY WERE PROMPT AND RESPONSIVE IN RESOLVING THE ISSUE.

THEY WERE ON-TIME & COMPETITIVELY PRICED. THEY COMPLETED THE WORK AT THE TIME OF THE ESTIMATE.

I MADE AN APPOINTMENT TO HAVE OUR HEATER AND AIR CONDITIONER CHECKED/CLEANED, ALONG WITH 2 OTHER THINGS. THEY RE-SCHEDULED ONCE, THEN CALLED TO CANCEL A 2ND TIME AND SAID THEY WOULD CALL BACK TO RE-SCHEDULE. THEY NEVER DID, SO I CALLED AND SCHEDULED A NEW DATE. WHEN HE SHOWED UP, THE SERVICE MAN WAS VERY UNPROFESSIONAL, DIRTY AND SAID HE DIDN'T HAVE THE TIME TO DO ANYTHING, BUT CHECK AND CLEAN THE HEATER AND THAT IT WAS TOO COLD TO SERVICE THE AIR CONDITIONER (I BELIEVE IT WAS TOO COLD.) HE CLAIMED TO KNOW NOTHING ABOUT THE OTHER 2 SERVICE ITEMS I HAD SCHEDULED WITH THE RECEPTIONIST, AND SAID HE COULDN'T DO THEM. I WILL NEVER USE THIS COMPANY AGAIN.

EXCELLENT SERVICE AND COMPETITIVE PRICING.

WERE VERY KNOWLEDGEABLE, UP FRONT AND PROFESSIONAL AND PLAN TO COME OUT AT ANOTHER DATE WHEN WEATHER PERMITTED TO SERVICE AND TEST AIR CONDITIONER.

EXCELLENT. CALLS WERE RETURNED PROMPTLY AND THE ESTIMATE WAS SCHEDULED QUICKLY. ESTIMATOR WAS ON TIME AND PROFESSIONAL.

THEY WERE LESS EXPENSIVE THAN THE OTHER ESTIMATES, ARRIVED PROMPTLY TO ESTIMATE THE JOB AND ALSO COMPLETED THE WORK AS SCHEDULED. I WILL USE THEM AGAIN.

THE TECHNICIAN WAS 20 MIN. LATE, BUT HE CALLED AND SAID HE WAS COMING OVER IN ABOUT 30 MIN. VERY THOROUGH WORK. WE WILL CALL THEM AGAIN.

THEY WERE ON TIME, COURTEOUS AND VERY HELPFUL IN EXPLAINING WHAT HAD HAPPENED. I HAVE DEALT WITH THEM OVER THE LAST 15-20 YEARS AND NEVER HAD A PROBLEM WITH THEM.

I HAVE USED THEM FOR A NUMBER OF YEARS. I FEEL LIKE I GET A GOOD VALUE FOR MY DOLLAR.

WORK WAS PERFORMED ON TIME AND EFFICIENTLY. I WAS HAPPY WITH THE SERVICE.

THEY WERE VERY PROFESSIONAL, FRIENDLY, RELIABLE AND ABLE TO SCHEDULE AN APPOINTMENT ON A VERY TIMELY BASIS.

VERY FRIENDLY. DIDN'T RUSH. EXPLAINED VERY WELL.

HE WAS VERY GOOD AT EXPLAINING WHAT HE WAS DOING. HE ALSO EXPLAINED HOW TO READ THE DIAGNOSTIC LIGHT AND CODES SO THAT I COULD GIVE THEM MORE INFO IF PROBLEM HAPPENED AGAIN. EXPLAINED SEVERAL MAINTENANCE TIPS. I'VE USED THEM BEFORE. VERY HONEST AND I WOULD HIGHLY RECOMMEND THEM.

VERY GOOD EXPERIENCE. TECHNICIAN WAS PUNCTUAL. WE HAD REQUESTED THAT OUR FURNACE BE SERVICED. WHEN HE ARRIVED, HE ASKED IF WE WANTED THE HUMIDIFIER SERVICED ALSO FOR AN ADDITIONAL FEE. WE AGREED. AT THE END, HE TOLD ME THAT THE HUMIDIFIER DID NOT NEED TO BE SERVICED SINCE IT DIDN'T APPEAR TO HAVE BEEN USED SINCE THE LAST SERVICE (WE HAD RECENTLY MOVED TO THIS HOUSE). WE APPRECIATED HIS HONESTY AND INTEGRITY. HE COULD HAVE EASILY JUST SERVICED IT AND CHARGED US EVEN THOUGH IT DIDN'T REALLY NEED IT.

OVERALL, VERY PROFESSIONAL. HOWEVER, THEY CHARGED ME $360 FOR THE REPLACEMENT PART WHICH ACTUALLY COST $120. IF THE FURNACE STOPS WORKING, 90% CHANCE ITS THE HONEYWELL SMART VALVE.

APPEL WAS WONDERFUL. THEY WERE VERY COMPETITIVE IN PRICE, KNOWLEDGEABLE ABOUT WHAT WE NEEDED AND DIDN'T NEED AND WERE VERY SERVICE ORIENTED. I WOULD DEFINITELY USE THEM AGAIN.

OVERALL THE BEST HEATING & AC COMPANY I'VE EVER WORKED WITH. FAIR, UP-FRONT AND GREAT EMPLYEES.