Appel Heating & Air Conditioning

THEY ARE HONEST, EFFICIENT, AND ON TIME. THEY REALLY KNOW WHAT THEY ARE DOING.

KEN APPEL WAS PROMPT IN REVIEWING OUR PROBLEM AND DEVELOPING A BID FOR THE REQUIRED WORK. THE INSTALLATION CREW WERE WELL ORGANIZED AND EFFICIENT. THE JOB WAS COMPLETED IN LESS THAN A DAY. WE HAVE USED APPEL FOR THE PAST SEVERAL YEARS IN PREVENTIVE MAINTENANCE ON OUR HEATING/COOLING EQUIPMENT AND ARE VERY SATISFIED.

MY AIR CONDITIONER DIDN'T SEEM TO BE WORKING. THERMOSTAT READ 20 DEGREES HIGHER THAN SET TEMPERATURE. APPEL CAME OUT RIGHT AWAY AND DID A THROUGH ANALYSIS. CHECKED ALL VENTS, ATTIC, AND UNIT ITSELF. UNIT NEEDED A GOOD CLEANING, WHICH THE TECHNICIAN DID ON THE SPOT. TECH OFFERED A YEARLY SERVICE PLAN, WHICH WAS VERY REASONABLE.

THEY HAD TO COME OUT A TOTAL OF 4 TIMES TO GET THINGS FIXED. THEY LOANED ME TWO WINDOW UNIT AIR CONDITIONERS UNTIL IT WAS FIXED. GOOD JOB.

WE HAVE A SERVICE AGREEMENT WITH THE COMPANY WHICH ALLOWS PRIORITY ON SERVICE CALLS. WE HAVE USED APPEL FOR YEARS AND THEY CONTINUE TO PROVIDE GREAT SERVICE AND STAND BEHIND THE WORK AS DEFINED IN THE AGREEMENT. THEY ALSO MAKE SUGGESTIONS ON GETTING THE MOST EFFICIENCY FROM THE EXISTING SYSTEM.

SCOTT ARRIVED AS SCHEDULED TO DISCUSS THE NEW EQUIPMENT, DETERMINED COST AND ARRANGED ACCEPTABLE DATE FOR WORK TO BE COMPLETED. THE ASSOCIATE ARRIVED ON TIME, APPROACHED THE TASK OF REMOVING OLD EQUIPMENT AND CONNECTING LINES TO FURNACE VERY SYSTEMATICALLY. NEW EQUIPMENT WAS INSTALLED AND LINES REPLACED IN RELATIVELY QUICK TIME FRAME. WITHIN 3-4 HOURS, THE WORK WAS ACCOMPLISHED, CLEAN UP WAS PROFESSIONALLY COMPLETED AND REASSURANCES MADE ABOUT WARRANTY, ETC. FOLLOW-UP CALL MADE AND CAME TO CHECK THE INSTALLATION OF EQUIPMENT AND LINES. HAVE CONTINUED TO UTILIZE THIS COMPANY FOR ANNUAL CHECK UP OF HVAC UNITS IN SPRING AND FALL.

BOTH OF THE CONTACTS WHICH I HAVE HAD WITH THIS COMPANY HAVE BEEN OUTSTANDING. THEY PERFORMED THE YEARLY MAINENANCE OF THE HEAT PUMP, ELECTRIC BACKUP FURNACE, UV LIGHT AND SPECIAL FILTER. THE TECHNICIAN NOTED THAT THE TOTAL HOUSE HUMIDIFIER WAS NOT CONNECTED AND OFFERED TO PRICE OUT THE WORK. I CALLED THE COMPANY WHICH HAD INSTALLED THE NEW HEAT PUMP, ELECTRIC FURNACE AND UV LIGHT TWO YEARS AGO. THE TECH FROM APPEL'S WAS VERY HELPFUL IN EXPLAINING THE PROBLEM TO THE OTHER COMPANY. THE TECH WHO CAME TO CHECK THE SYSTEM AFTER THE WATER HEATER BROKE WAS PUNCTUAL AND FRIENDLY. HE ALSO NOTED THAT THE HUMIDIFIER WAS NOT CONNECTED.

TECHNICIAN INFORMED ME THAT THE UNIT WAS OUT OF FREON. PREVIOUSLY, THEY TOLD ME THAT I HAD A LEAK BUT I WAS TRYING TO GET AS MUCH OUT OF IT AS POSSIBLE. THE UNIT IS 15+ YRS OLD. THE TECHNICIAN HAD BEEN OUT SEVERAL TIMES BEFORE SO WE WERE OLD FRIENDS AND KNEW THAT THE TIME HAD COME FOR REPLACEMENT. VERY FRIENDLY AND KNOWLEDGEABLE.

WE ARE ON A PRE-PAID SERVICE PLAN WHICH INCLUDES TWO MAINTENANCE VISITS PER YEAR AND ALLOWS YOU TO BE A PRIORITY CUSTOMER IF SOMETHING GOES WRONG. THEY HAVE VERY FRIENDLY PEOPLE.

THEY ARRIVED WITHIN AN HOUR OF MY CALL ON A REAL HOT DAY. THEY EVENTUALLY PUT IN A NEW UNIT. WOULD DEFINITELY HIRE THEM AGAIN.

THEY ARE SO RELIABLE, HONEST AND PROMPT! EVEN REASONABLY PRICED!! I THINK THEY ARE JUST TERRIFIC!

GOOD PRICE. COURTEOUS AND KNOWLEDGEABLE WORKERS. CLEANED UP AFTER JOB. REPRESENTATIVE CAME BACK A WEEK LATER TO CHECK ON THE WORK AND TO MAKE SURE WE WERE SATISFIED WITH EVERYTHING.

SCOTT APPEL WAS VERY PROFESSIONAL AND HONEST. WE CALLED ON THURSDAY AND HAD IT INSTALLED ON SATURDAY BEFORE THE ARRIVAL OF 100 GUESTS AT OUR PARTY THAT AFTERNOON!THE SERVICEMAN WHO CAME ON THURSDAY WAS ALSO VERY PROFESSIONAL IN APPEARANCE AND DEMEANOR. DID RESEARCH ON INTERNET AND FELT PRICE WAS FAIR AND WARRANTY EXCELLENT. THEY CAME OUT ON A SATURDAY AND DID A BEAUTIFUL JOB.

DAVE WAS ON TIME AND VERY POLITE. A DEFINITE EXPERT AT WHAT HE WAS DOING.

HAVE USED FOR OVER 30 YEARS, VERY RELIABLE & RESPONSIVE. I HAVE A GREAT DEAL OF FAITH IN THEIR HONESTY & ABILITY, BASED ON EXPERIENCE.

CAME AT 6:30 FRIDAY NIGHT. VERY POLITE AND VERY STRAIGHT FORWARD. EXTREMELY REASONABLY PRICED. FINISHED BY 8:00 PM. WILL CALL THEM FROM NOW ON AND STOP USING THE COMPETITOR.

I DEALT WITH NATHAN EVANS, AND HE HAS VERY HELPFUL AND EXPLAINED THINGS IN A CLEAR MANNER. THE WORK WAS DONE ON TIME, THE CREW SHOWED UP ON TIME AND LEFT MY HOME CLEAN. APPEL IS NOT THE CHEAPEST IN TOWN, BUT THE SERVICE IS WORTH IT IN MY OPINION. I HAVE ALSO BEEN SIGNED UP FOR THEIR HVAC SERVICE WHICH IS BI-ANNUAL.

AS I WAS EXPLAINING WHAT I WANTED, HE ASKED ME WHEN "I WOULD MAKE A DECISION" ABOUT THE JOB. WHEN I TOLD HIM THAT I WAS GETTING OTHER ESTIMATES, HE SAID "IF I WOULD HAVE KNOWN YOU WERE GETTING OTHER ESTIMATES I WOULD NOT HAVE COME OUT." I THOUGHT THAT WAS VERY UNPROFESSIONAL.

HAVE A 3 YEAR CONTRACT. HE WAS ON TIME AND DID A VERY THOROUGH JOB OF CHECKING THE A/C, CLEANING, ETC.

CAME OUT IN ONE DAY, AND FIXED IT AT A REASONABLE COST.

VERY THOROUGH JOB, FRIENDLY TECHNICIAN. I APPRECIATE THE MAINTENANCE TIPS PROVIDED.

JUAN IS THE SERVICEMAN I USE. HE SPENT AN HOUR DOING EVERYTHING THAT I NEEDED DONE. I HAVE BEEN IMPRESSED WITH HIM. WE HAVE USED THEM FOR 4 YEARS AT LEAST.

WHEN THEY CAME OUT, THE NOISE WAS GONE. THEY STILL CHARGED $75. I WOULD STILL HIRE THEM IN THE FUTURE BASED UPON THEIR SERVICE HISTORY WITH ME.

CALLED THIS MORNING, & THEY CAME AROUND NOON. SEEMS LIKE GOOD WORK, PLEASED WITH THE EXPERIENCE.

EXCELLENT ON KEEPING APPOINTMENTS, EXPLAINED IN DETAIL WHAT WAS NEEDED. (AND WHAT WAS NOT NEEDED) VERY FAIR PRICE, DID NOT 'OVERSPEC' THE JOB LIKE SOME OTHERS DID. SOMEWHAT UNHAPPY WITH THE FURNACE VENTING LOCATION AND APPEARANCE OUTSIDE, BUT THEY HAVE PROMISED TO COME BACK AND MAKE A CORRECTION.