Appel Heating & Air Conditioning

Good experience. Techs were friendly, on time, and appeared to perform a good job installing the equipment. Made every effort to use existing equipment(indoor air closet, relatively new programmable thermostat control) to keep cost down if existing equipment in good condition and expected to operate well for the long-term.

We have had Appel on a service contract to check the HVAC for many years. They always show up as scheduled and do a good job. They are careful about not tracking in dirt.

It's great. Perry has worked there forever and does a great job, and we request him every time. I think it's easy to schedule with them-- they're both flexible and punctual. Cost covers two trips (out of season). Our furnace is now 16 yrs old, and we've had no problems. Also, Perry always remembers to bring air filters so we never to worry about that.

Job 1: Very good and persistent to fix the problem. JOB 2: WE GOT SEVERAL ESTIMATES. HE WAS THE ONLY ONE WHO FOLLOWED UP WITH TWO OR THREE PHONE CALLS. THAT'S MORE SALES AND SERVICES, BUT HE DID A GREAT JOB WITH THAT. THEY DID AN EXCELLENT JOB. THEY KEPT EVERYTHING CLEAN. THEY DID IT VERY QUICKLY.

Scott Appel was a pleasure to work with. He showed up on time and was reasonable to work with. He sold me the system that I wanted buy and did not try to up-sell or over-sell. The Air-Bear filter and humidifier were my requests. I plan to use them for service for this system as well.

I did have to complain to get the service call charge taken off, but they were willing to do that. They came out several times to take care of the problem. I've found them more flexible than other companies as far as setting times. I did have to remind a worker to cover his shoes so as not to track in dirt, but he didn't mind.

They were positive and did a good job.

I've used them for many years. They found a very small crack in the unit

GAVE ME SOME ADDITIONAL INFO AND ADVICE IN CASE MY FURNACE WERE TO GO OUT.

I CALLED THEM IN THE MORNING. THEY SHOWED UP EXACTLY WHEN THEY SAID. THEY WERE IN AND OUT QUICKLY, THE PRICE WAS RIGHT AND THEY WERE VERY NICE TO DEAL WITH.

Charged me 2 times to come out and never fixed the problem. I called to see if a supervisor could explain the issues with no returned call. ARS came out and fixed the issues 1st time.

Technician was early. Received call 30-40 min. before arrival. He was polite and knowledgeable. Was able to diagnose the problem quickly. Completed the work in a reasonable amount of time. He did a very good job cleaning up the area around the furnace when the job was completed. Would hire this company again for future work.

USED THEM FOR YEARS, AND WE LOVE THEM.

VERY PLEASED WITH WORK PERFORMED. INSTALLED WITHIN TWO DAYS. RECEIVED TWO OTHER QUOTES WHICH WERE COMPARABLE, BUT WITHOUT 10 YEAR PARTS AND LABOR WARRANTY. DECISION DETERMINED BY VERY POSITIVE ANGIE'S LIST RECOMMENDATION, PROFESSIONALISM OF SCOTT APPEL, AND PRICE.

OVERALL EXPERIENCE WAS GOOD, AND REASONABLY PRICED.

THEY CHARGED OVER $20 FOR A 20 CENT FUSE.

VERY PLEASED! SELECTED APPEL BASED ON ANGIE'S LIST FEEDBACK. OFFICE STAFF WAS VERY NICE WHEN SETTING UP APPOINTMENT. ADVISED UP FRONT OF CHARGES AND SERVICE AGREEMENT OPTIONS. ON DAY OF APPOINTMENT, WE RECEIVED A CALL ADVISING TECHNICIAN WAS ON THE WAY. OUR TECHNICIAN, DAVE, WAS PROMPT AND VERY COURTEOUS. HE PUT PROTECTORS ON HIS SHOES SO AS NOT TO TRACK DIRT IN THE HOUSE. QUICKLY, EFFICIENTLY CLEANED, INSPECTED AND SERVICED BOTH FURNACES AND CENTRAL WHOLE HOUSE HUMIDIFIER. TOP NOTCH SERVICE.

AS USUAL, THEY REPLIED PROMPTLY, MADE AN APPT. WITH US PROMPTLY AND RESOLVED THE PROBLEM EFFICIENTLY. WE HAVEN'T RECEIVED A BILL YET--THERE MAYBE ONE FOR THE LABOR INVOLVED (ABOUT 1 1/2 HRS). EITHER WAY, IT IS ALWAYS A PLEASURE TO DEAL WITH APPEL; WE ARE TOTALLY COMFORTABLE WITH THEM AND RECOMMEND THE COMPANY TO ANYONE IN NEED OF HVAC SERVICE.

THE APPEL REPRESENTATIVE WAS INFORMATIVE AND RECOMMENDED A COMMERICIAL UNIT FOR A WET BASEMENT WHICH WAS DEVELOPING MOLD. WE NEEDED THE DEHUMIDIFIER QUICKLY, BUT THEY HAD JUST SOLD THEIR LAST ONE. HE ORDERED ONE FOR US AND DELIVERED IT SEVERAL DAYS LATER. ALSO, WE ALWAYS USE APPEL FOR ANNUAL AC AND FURNACE MAINTENANCE AND OTHER SERVICE CALLS. THEY ARE FRIENDLY AND EASY TO SCHEDULE WITH AND KEEP EVERYTHING RUNNING SMOOTHLY. WE WILL CONTINUE TO USE THEM IN THE FUTURE.

HE WAS ON TIME AND VERY PROFESSIONAL.

THEY ARRIVED ON TIME, MADE SURE EVERYTHING WAS CLEANED UP WHEN THEY WERE DONE, AND DID A GREAT JOB OF INSTALLING A NEW, MORE EFFICIENT, FURNACE AND AIR CONDITIONER FOR OUR HOUSE.

RECEIVED NOTICE TO RENEW MY SERVICE CONTRACT FOR OUR HEATER & A/C UNIT. PROVIDED GREAT DISCOUNTS FOR MULTI YEAR CONTRACTS. A LITTLE DISAPPOINTED THAT THEY WILL NOT SCHEDULE PREVENTIVE MAINTENANCE SERVICES ON SATURDAY. ALL WAS FINE.

VERY FRIENDLY, EFFICIENT, AND PROFESSIONAL.

JAY CAME OUT BECAUSE MY PILOT LIGHT WOULD NOT LIGHT OR STAY LIT. HE INSPECTED THE FURNACE AND SHOWED ME THE HAIRLINE CRACKS IN THE AIR INTAKE, AND THEN ASKED A SALESMAN TO SCHEDULE AN APPOINTMENT. THE SALESMAN (NATE) CALLED ME ABOUT AN HOUR LATER TO SCHEDULE THE APPOINTMENT FOR FRIDAY. JAY WAS VERY HELPFUL AND WAS WILLING TO ANSWER MY QUESTIONS AS WELL AS TALK TO MY HUSBAND ON THE PHONE TO EXPLAIN WHY WE NEEDED A NEW FURNACE. JAY HAD LOTS OF SUGGESTIONS AND WAS VERY HELPFUL. THANK YOU!

KEN (OWNER) CAME OVER ON THE SAME DAY I CALLED HIM FOR AN ESTIMATE. HE SAID HE WAS IN BETWEEN SALES CALLS, BUT MADE IT OVER TO MY HOUSE FOR AN INSPECTION. HE WAS VERY THOROUGH IN EXPLAINING WHAT WOULD NEED TO BE DONE & WAS RECEPTIVE TO MY QUESTIONS. RON CAME OVER TO INSTALL THE UNIT. FROM THE START, I NOTICED THEY BROUGHT OVER THE WRONG BRAND OF HUMIDIFIER THAT I HAD AGREED UPON (A TOTALINE INSTEAD OF APRILAIRE). I WAS TOLD THAT THIS WAS THE SAME TYPE OF UNIT. NOT REALLY WHAT I WANTED TO HEAR. THE INSTALLATION SEEMED TO GO SMOOTHLY. I WAS IN AN ADJACENT ROOM & DID NOT NOTICE ANY ISSUES. WHEN FINISHED, THE UNIT RAN FOR 10 MINUTES WITHOUT ISSUE. RON LEFT & THINGS STARTED TO HAPPEN. THE JUNCTION ON THE COLD WATER INTAKE THAT HE TAPPED INTO STARTED LEAKING. WATER WAS LEAKING FROM THE INTAKE ONTO THE WATER HEATER & ALL OVER THE UNIT'S CONTROLS. LUCKILY I HEARD IT LEAKING. I CALLED THEM BACK & RON CAME BACK OVER & SECURED THE JUNCTION. TWO DAYS WITHOUT ISSUES NOW.