Appel Heating & Air Conditioning

We have had an annual service contract for our Heat & AC for several years (the last 6 I think). We were always happy with their service This year we never received a contract. They called this summer saying they had not received a reply to their letter with service contact. I returned their call and asked them to mail a contract as I wanted to continue to have annual service. Several months later and I have never heard back from them.

Appel came to my house to repair an airconditining unit. The unit was apparently low on Freon. The technician was very reponsive, arriving shortly after I called on a Saturday morning. He cleaned the outdoor unit, defrosted the inside and outside units, added freon and gave me recommendations to extend the life of my current system. I was so pleased, I signed up with Appel to regularly service the system.

New air conditioner, humidifier and duct work.

The AC condenser fan was failing. You could hear the bearings howl. I called Appel for a repair request and less than 24 hours later the repairman (very nice guy) arrived he quickly diagnosed the condenser fan issue. The cost to replace the fan was going to be over $500...and the unit was almost 20 years old. The repairman asked if we wanted to fix the 20 year old unit or if we wanted to consider replacing the unit. I opted for a quote to replace the unit...and the repairman did not charge me for the service call. Scott came out a couple of days later to look at the situation and give me a quote on a Rheem Prestige 3.5 ton, 14 SEER unit. It was an older unit that he had in his warehouse and he gave me what I thought was a pretty good deal. Two days later the unit was installed by two repairmen who were very helpful, courteous and dog friendly. They were in the attic and the crawl space, but never tracked anything into the house...and they were in and out quite a bit. Installation seemed to go very well. Five or six hours after their arrival we had our new AC up and operating. Since then, the weather has turned very hot, and the unit has held up its end of the bargain. Our old AC unit had trouble keeping the house cool when it hit the upper eighties...and this new unit has kept up just fine. In the next couple of weeks, Appel said that they will return to make sure that we are satisfied with the work and the AC unit. They did a great job with the installation and I'm sure that they will follow up. I will definitely call them again if I have any problems with my HVAC system.

If I ever call them with a problem, they will send someone quickly. They send reminders to schedule the regular maintenance service. We also bought our furnace through them. The man gave us a lot of options. That was a very smooth and easy process. I really like their availability and mostly the maintenance program they offer.

He was very helpful. He wrote down where he found the leaks for me so I could report back to the original service provider that installed the AC unit and fernace. He was very nice and very professional. He was very honest about trying to get the original service provider that installed the units to fix the leaks verses charging me to fix them.

I should not have agreed that we needed the service. We have them look at our heat and AC stuff twice a year and we haven't had an actual service call for years so I guess that their maintenance is working.

I have used Appel before to install a furnance/AC in a previous home, so I trusted them and knew they would do a good job. Our AC quit working on a Thursday evening. Appel was out to our home by 10:30 am the next day and diagnosed that our compressor had locked up and was tripping the circuit. The cost to replace the compressor was prohibitive...so we decided to buy a new more efficient unit. Nate came out the same day (a Friday) gave us a quote and the unit was installed on Tuesday the following week (thank goodness it was a cool weekend!). I think the price was a little high but it was in the ball park where I thought it would be and in comparison to other verbal quotes I got. But, I knew the job would be done right. They arrived on schedule. Did the work quickly and courteously...even with me asking the installers a bunch of questions. The installation was precise and neat (no duct tape). And they cleaned up and left the house in better shape than when they arrived. I would definitely use them again.

The A/C was tripping the breaker for the entire house's electrical system. I had called them at 8 a.m. in the morning and the repairment arrived around 10:30 a.m. No other contractor that I called was able to provide service so quickly. It took a while for the repairmen to locate the problem but he eventually located a short in the conduit between the A/C unit and the house. Despite the difficult in locating the problem, the repairmen was persistent, made sure that the problem was resolved, and was extremely courteous.

The project went very well. Appel is a good company to work with.

They were prompt, courteous and professional. Cost was approximately as expected and exactly as quoted.

I had an A/C inspection by another contractor and he discovered that the A/C was devoid of Freon. The system was 14 years old and it made sense to replace it rather than repair it. At my request, he gave an estimate of $7400 for replacement of the entire heating and A/C system. I called Appel for a second estimate. Nate gave me an estimate for two brands. I chose a 95% efficient furnace with a 14 SEER A/C with a ten year warranty. The system is made by Tappan in the USA. They installed it in one 9 hour day. So far it is working flawlessly. I give them the highest rating since they did such good work, were careful to answer all my questions and followed through with their promised install date. I recommend Appel and will use them for maintenance checks in the future.

Heard a funny noise this morning coming from the outdoor air conditioning unit. Unit made noise like it was on, but the fan was not moving. We have a service contract with Appel - they come out twice a year to maintain our heating / AC systems. I called this morning at 8:30 and they had someone out by 11:00AM. The technician (Rob) tested the unit, indicated we needed to replace the fan motor on our 8 year old Trane unit. He had the part on the truck and replaced the defective part within an hour. Could not have asked for better service. So far our experience with Appel has been flawless.

A/C unit didn't work when we turned it on for the summer. Appel was quick to respond and provided an estimate on obtaining a new unit. Old unit was over 17 years old so we weren't interested in a quote for fixing the existing unit. New unit was installed the next week. Very professional with technicians explaining what they were doing and answering all my questions. Price was not rated as we didn't obtain multiple quotes. Installers were on time and completed the work as estimated at the price agreed upon.

Very professional service tech. Cleaned the a/c unit. Seemed like it runs quieter since it was cleaned.

Extremely well. The technician went through his diagnosis in an efficient manner and found the problem with the unit. (I had another company come look earlier and they were there for over 3 hours and decided I needed new equipment). The problem was repaired and the technician explained to me what he was doing and what can cause that part to go bad. We've got cold air now and also signed up for a service plan based on the good service.

Extraordinary experience. Brent explained every step, answered every question, and enthusiastically shared his expertise. My faith in the HVAC trade has been restored.

Very pleased as based on their helpfulness I did not have to replace the furnace and AC and only a few hoses. They will be my new maintenance and go to company.

EXCELENT! Technician arrived on time, courteous, prompt, explained what he was doing. I called the new purchaser of condo and Tech gave him verbal report on phone. I will definitely use this company in the future.

I love them! They are very professional, very reasonable and very honest. They don't try to sell you anything you don't need. I once used another company who told me I needed all this work done, but called Appel for a second opinion and they said I didn't need it. I really trust them and they are really good! I would highly recommend them!

There were no problems other than that it took awhile to get everything done, but that was unavoidable and not due to any negligence. Luckily it was not that cold that night and three small space heaters actually kept the house very warm until a new furnace could be installed. If I have any complaints, and it is only a small one, it is that we were told another person from Appel would be out in about a week to inspect the work and to pick their yard sign up. After two months, no one has been back yet, though I put the sign in our garage long ago. But the furnace has been working fine and we are happy with it.

I got a sense that they are not always trying to push new products. Every time they come out they do not tell me I need a new furnace which I like.

My experience with the company was a complete failure. I'm a tenant and, unfortunately, it was a landlord who selected HVAC maintenance operator. They've had past experience with Appel, may be positive, but my experience was not positive at all. First, in summer 2012 air conditioner broke. It was a hot summer and I have a kid who was 2,5 years old at that time. Appel was invited for urgent repair. They refilled the system with freon and said there could be a leak in the system. Two weeks later the system broke again and the landlord invited Appel again to quote a replacement. They didn't show up. At all. Because of this my family had to spend 2 more nights in the basement - the only way to escape from heat. Afterwards, the landlord decided to use another company and they installed AC unit quickly. But "thanks" to Appel for making my life a nightmare in summer. Recently, in March 2013, furnace was running bad. I have to say that I ordered a preventive maintenance for the furnace (cleaning, tune up), but not from Appel. The company that performed maintenance said that furnace motor has to be replaced as shafts were out of balance and eventually damaged the motor. So the landlord called for Appel, because the unit was still under warranty. They came two times to check the motor. I have no clue why the first guy showed up, because he was not a technician, and he couldn't decide what was wrong with the motor. When Appel's tech came, he replaced the motor fairly quickly and performed a maintenance once again. At least he said he did. So why I'm telling this is because I was expecting to have a newborn baby in a couple of days back from the hospital and tried to ensure that all systems were running smoothly, because the last thing I wanted was to let furnace break when the baby is at home. Guess what? About 2 weeks later the system broke... In the middle of the night the temperature started dropping to mid 60s, then lower... I called for emergency Appel services, where they promise technician to call and sow up within 1 hour. 1 hour later - no information from Appel, I called them second time. 20 minutes later - no call, I called to Appel for the third time as the temperature continued to drop. In the same time I called to another company to back up "brilliant Appel's service". 1,5 hours later their technician called me back and told me that he will be in 1 hour! When he showed up 2,5 hours after I called Appel, I didn't allow him to touch the equipment, because of strong smell of last evening alcohol from him. He also seemed not to control his movements very well (he dropped my card and couldn't pick it for 30 seconds, until I helped him). After the issue was fixed, my only question to Appel was: What kind of "maintenance" they performed that the system broke in 2 weeks? My advise: never reply on this company's "emergency" service. Unreliable and incompetent. PS: Appel charged me $134 for "late cancellation". Pathetic...

Thorough and did not charge for the simple fix for the humidifier flow valve (closed then re-opened). They did not suggest any unnecessary repairs nor did they offer us a "service contract". We would use them in the future and recommend them to anyone. I'd rather pay a little more for an inspection and feel confident everything is in working order, than to pay a little less for an inspection and have them suggest a service contract or a couple hundred dollar repair.

Appel offers a maintenance plan to their customers which offers on-site inspection each Fall and again in the Spring. The inspection covers a multiple-point check list; recommendations, if needed, are made after each inspection. The plan works well for us and leaves us with a sense of confidence that the air won't quit in the summer or the heat in the winter...one hopes.