Description of Work: Blake Cook gave us an estimate to concrete our driveway. We signed a contract and gave a deposit. He showed up several times giving excuse after excuse as to why he couldn't complete the job. After dragging on for 3 months, I asked for my money back. He didn't return my calls. We took him to court and won. However, he still hasn't paid our money back and he is now out of business. He may still be pretending to do business and asking for down payments. He will take your money and never return to do the work.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Response from COOK MASONRY & RESTORATION
I take full responsibility for this incident, and I fully intend to make this right. This was a particularly bad time in my life, and there were people working for me that did not have my best interest at heart, and I was unaware of this at the time. I am in the process of rebuilding my business, using a very small crew, and I personally work on every project. The last 3 years have been very difficult and I have had to completely restructure, restore and rebuild. I would like for the Urban's to contact me at 317-716-0135 to try and resolve this issue. My email is [email protected]
MARY K.
02/2005
5.0
chimney repair
 + -1 more
BLAKE COOK CAME OUT AND GAVE AN ESTIMATE ($5000). A FAIR ESTIMATE. HE WAS KNOWLEDGEABLE AND DIDN'T MIND SPENDING TIME TO EXPLAIN THINGS IN DETAIL TO ME. I MAY GO WITH THEM TO DO THE JOB.
Description of Work: LEAKING CHIMNEY. MORTAR IN DISREPAIR.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
MAURA K.
02/2005
4.0
masonry
 + -1 more
KNOWLEDGEABLE ABOUT TRADE, BUT HAD TO FOLLOW UP WITH OFFICE NUMEROUS TIMES TO GET START DATES. HAD TO FOLLOW UP AFTER JOB WAS DONE TO RETOUCH SOME AREAS AND ASK THEM TO WIPE OFF GUTTERS, ETC. POST JOB COMPLETION.
Description of Work: TUCKPOINTING. RESEAL PERIMETER OF HOUSE. REBUILT CHIMNEY.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$7,660
DEREK & SHELLIE R.
01/2005
5.0
masonry
 + -1 more
MR. COOK WAS VERY RESPONSIVE, COURTEOUS AND INFORMATIVE. ULTIMATELY, WE CHOSE ANOTHER COMPANY OVER COOK; BUT THE DECISION WAS A VERY CLOSE ONE AND WE WOULD GLADLY CONSIDER COOK FOR FUTURE WORK.
Description of Work: REQUESTED ESTIMATES TO REPAIR A DETERIORATING CHIMNEY AND TO BLOCK UP TWO OBSTRUCTED BASEMENT WINDOWS.
Rating Category
Rating out of 5
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
CAROL A.
01/2005
4.0
masonry
 + -1 more
THEY DID AN EXCELLENT JOB. THE WEATHER WAS NOT VERY COOPERATIVE, SO THEY WERE NOT HERE EVERY DAY; THUS, THE JOB TOOK LONGER THAN EXPECTED. THEY WERE NEAT AND CLEANED UP AFTER THEMSELVES EVERY DAY HERE. MY ONLY POSSIBLE COMPLAINT MIGHT BE THAT THE WORKERS SEEMED TO SPEAK LITTLE ENGLISH, SO IT WAS DIFFICULT TO ASK QUESTIONS. THE OWNER RESPONDED FAIRLY WELL WHEN CALLED, THOUGH.
Description of Work: COOK TUCK-POINTED ALL BRICK ON THE HOUSE, REPAIRED & REPLACED BRICK AS NEEDED, AND GENERALLY CLEANED AND SEALED BRICK.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,500
BOBBIE L.
12/2004
5.0
masonry
 + -1 more
THEY PRACTICALLY HAD TO REBUILD IT DUE TO AGE. THEY WORKED FOR ABOUT THREE DAYS AND IT WAS A BIG PROJECT.
Description of Work: THEY REPAIRED OUR CHIMNEY ON A RENTAL PROPERTY.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,992
JIM & JANET L.
11/2004
1.0
masonry
 + -1 more
COOK MASONRY CALLED THE MORNING OF THE ESTIMATE TO CANCEL. SAID WOULD CALL BACK TO RESCHEDULE. NEVER CALLED BACK.
Description of Work: REQUESTED ESTIMATE FOR CHIMNEY TUCK POINTING/REPAIR.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
1.0
LAUREL W.
10/2004
4.0
masonry
 + -1 more
THE EXPERIENCE ORIGINALLY WAS NOT GOOD. THEY DIDN'T RETURN PHONE CALLS AND RESCHEDULED THE ONLY APPOINTMENT WE HAD. SINCE THAT INITIAL EXPERIENCE THEY WERE VERY APOLOGETIC AND I DID HAVE THEM DO SOME WORK THAT WAS PERFORMED VERY WELL.
Description of Work: REPAIRED SOME STONE THAT HAD FALLEN OFF MY HOUSE AND REPAIRED THE CAP ON TOP OF THE CHIMNEY THAT HAD CRACKED AND BECOME LOOSE.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0
Yes, I recommend this pro
$900
JOSEPH C.
10/2004
5.0
masonry
 + -1 more
THEY WERE EXTREMELY NICE. IN FACT, WHEN THE SEALANT DID NOT DRY PROPERLY THEY CAME BACK AND RE DID IT.
Description of Work: REPAIRED A BLUE STONE WALK AND PATIO. THEY CUT OUT ALL THE MORTAR JOINTS, RESET SOME STONES, RE GROUTED AND WATER PROOFED IT.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,200
LINDA & JOHN B.
10/2004
5.0
masonry
 + -1 more
THE ESTIMATOR LISTENED & WROTE UP WHAT WE NEEDED, NO MORE & NO LESS. THE WORKERS WERE EFFICIENT & POLITE AND DID GOOD WORK. OUR PORCH LOOKS GREAT!
Description of Work: RESETTING EXISTING STONE ON SOUTH FRONT PORCH, GROUTING STONE IN USING BRIXMENT TYPE (N) & CUTTING OUT ALL EXISTING JOINTS, CLEANING JOINTS OUT & REPLACED MORTAR WITH PRESSURIZED GROUT BAGS, TOOLING JOINTS TO SEAL & TO GIVE STRUCTURE A NEW LOOK WITH ALL JOINTS THE SAME COLOR.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$885
Denise F.
09/2004
4.0
masonry
 + -1 more
BLAKE HAD A LOT OF JOBS GOING ON CONSECUTIVELY, BUT GAVE ME HIS CELL PHONE & CAME TO JOB SITE WHEN I REQUESTED. HE WANTED TO BE SURE WE WERE HAPPY WITH FINAL JOB.
Description of Work: BUILT OUTDOOR BRICK GRILL, COUNTER AREA, AND BRICK SIDEWALK. DESIGNED & APPLIED FIELDSTONE TO PORTICO ENTRANCE OF HOUSE & WEBB WALL APPLICATION.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
ROBERT P.
08/2004
5.0
masonry
 + -1 more
THE WORK IS ABOVE AND BEYOND EXPECTATIONS. I AM VERY SATISFIED WITH THE QUALITY OF THE WORK, PRICE, AND TIMELINESS. BLAKE AND HIS CREW ARE VERY COURTEOUS AND PROFESSIONAL.
Description of Work: TUCKPOINTING AND RESTORATION OF BRICK STEPS. THE HOUSE IS A 75 YEAR OLD TUDOR THAT DESERVES THE BEST. COOK MASONRY WAS AN EXCELLENT CHOICE! I WOULD USE THEM AGAIN.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
NANCY W.
07/2004
5.0
masonry
 + -1 more
BLAKE AND HIS CREW WERE VERY RESPONSIVE TO MY NEEDS AND VERY NEAT AND PROFESSIONAL IN ALL ASPECTS OF THEIR WORK. I CALLED OTHER MASONRY PROVIDERS FROM ANGIE'S LIST, BUT COOK MASONRY WAS THE ONLY ONE THAT REPLIED AND FOLLOWED UP WITH A PROPOSAL. BLAKE CAME BY WITH HIS FOREMAN WHEN THE JOB WAS COMPLETED TO REVIEW THE WORK THAT HAD BEEN DONE, ANSWER ANY QUESTIONS I HAD, AND FIX ANYTHING THAT DID NOT MEET MY EXPECTATIONS.
Description of Work: THEY CUT AND TUCK-POINTED SEVERAL AREAS OF MY HOME'S EXTERIOR AND REPAIRED STRUCTURAL CRACKS. THEY ALSO REPLACED ANGLE IRONS ABOVE THEY WINDOWS AND REPAIRED MY CONCRETE PATIO AND BRICK STEPS.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Masonry,
Chimney Repair,
Chimney Caps,
Concrete Pouring and Repair,
Decks and Porches
FAQ
COOK MASONRY & RESTORATION is currently rated 4 overall out of 5.
COOK MASONRY & RESTORATION accepts the following forms of payment: Check
COOK MASONRY & RESTORATION offers the following services: COMMERCIAL/RESIDENTIAL BRICK, BLOCK, ROCK, AND REPAIR. ALL CONCRETE WORK. INSTALL FLAG POLES.