Brown's Garage Inc

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Just at the worst time, when I was hauling a lot of stuff, the rods that hold the back hatch door open decided to stop working. Do you know how heavy that back is on a Trailblazer? It was ready for an oil change so I took it to Brown's. They had the parts ready for the back and completed the oil change. A severe hailstorm was approaching when I called about picking it up, so they offered to keep in inside overnight. I appreciate that so much because we did get hail shortly afterwards and I would have been out driving in it.

0Made appointment 1t AM with Paul. Upon arrival, I was informed than the only one working was Mr. Gilkerson and he was on the way. Paul proceeded to call Mr. Gilkerson( I assume ) and he stated that he would be there in 20 minutes. Mr. Gilkerson finally showed up at 11:45 AM. He came in and said good morning and went to the back. I waited a few minutes and went to the office, No one was there. I found my keys and left. I have done a lot of business with Mr. Gilkerson and always found him to be knowledgeable. I was surprised with the treatment. I wasted an hour and still have to find someone to service my car.

They're a very good company to deal with. They're a little bit expensive. They're very honest and upfront. They keep me updated. They were not able to accommodate me quickly because there were people who needed parts worse than I did but they told me about that so I didn't have a problem with it.

Great experience! I would definitely recommend!

Great experience! I would definitely recommend!

When I accepted the fact I couldn't go on with my current brakes, I called ahead and made an appointment at Brown's garage. They found compatible replacement parts for my '94 Buick and installed them. I am very happy with the parts selection and installation.

When I dropped my car off late one evening, they were still there and discussed the car's problems with me. They requested a maintenance history on this car, and after reviewing it they looked not only at the specific problem reported, but looked around at other issues they noticed with the car. Some people might think this is a ploy to sell more parts, but I appreciated knowing that one of my rear shocks was leaking and that there is a battery model that I might want to consider in the future. I have 163,000 miles and feel I now have the mechanic to keep it running for many more miles. My car is running well now and I'm so pleased! Browns has a new repeat customer in me!

I like them because they are honest. I have been taking my car to them for several years.

Everything was completed as stated on the work order. They actually fixed a few other things without charging me.

All went well. We have used Brown's Garage for a number of years he has always done a great job on all of our cars and trucks and if their was anything we questioned or were not satisfied with he ALWAYS made it right. He is very professional and knowledgeable about all aspests of his business.

I called Mack from the highway when my car started to loose electrical power. He immediately diagnosed my problem and gave me directions to the shop by the shortest route, explaining that I might not make it that far. He said to call if I didn't make it and he would come and get me. The car died as I pulled into the garage. He confirmed my problem and suggested additional service that was due. He loaned me the shop truck and said my car would be ready the following evening. He called the next day to say the car was ready. I stopped by that evening to pick up my car and drop off his truck. It couldn't have been much easier!

Seemed to do a good job in the end. However, do not open until 9 AM and no one was still there at 9:15 so I left my key in drop box. Also, had to call several times to see what was the problem and they did not even start looking at it until 3 PM, eventhough I had an appointment that I had made several days before. Then the owner made small talk for almost half an hour after my car was done when I would have preferred to get my keys and go.

HE'S A VERY NICE GUY, REAL HONEST AND DEPENDABLE. HE ALWAYS MAKES IT RIGHT AND USES TOP OF THE LINE PARTS. HE HAS GOOD HOURS AS WELL AND IS VERY ACCOMMODATING TO HIS CUSTOMERS. HE OFTEN STAYS LATE, LIKE UNTIL 8 OR 9PM.