A-1 Indiana Waterproofing Inc

The owner Wayne was extremely professional and responsive. He committed to fixing the problem and even came out personally. His team was ver professional as well. I highly recommend this company. ER

We are going to go with them because of overall ratings and comments left on Angie's List.

I'm not saying that they don't know what they're doing, but you may wish you'd hired someone else if anything goes wrong (e.g. a cracked plumbing pipe). On a positive note: Dave F. (Big Dave) is a great representative and a real man. His professional demeanour should be the model for A1's customer service. He's the only A1 representative that didn't tritely tout the phrase "The customer is not right" to me during my dispute with them.

A-1 recommended far more work than was actually needed.

Big Dave came to my house and was helpful in diagnosing the problem. When the workers came after the concrete wall had been exposed (see following comment) it was a quick job and the workers were pleasant and professional. The challenge is A-1 does not remove the sheet rock to expose the wall nor reinstall when complete. Big Dave recommended of Rob Lovitt to come and remove the baseboard and area of sheetrock to expose the concrete wall and then cover and finish the wall. Bid Dave gave me an estimate of the job cost for Rob to do the work. Rob came out, did the work, gave me a bill for 30% more of the estimated cost and then had additional costs to come back and finish the job. When negotiated and scheduled to have the job completed with confirmation on day/time via texting, he was a no show. So, overall A-1 did a good job but be careful with recommendations for prep work contractors and don't rely on their price estimates for the work.

It went well. On time with work done quickly and holding up very well to this point.

Excellent result. Gator system chosen over other competitors because it is installed at level of footers. A-1's YouTube video very helpful in understanding product and process.

They responded by coming out to inspect the area. They eased our worries as it was more of a cosmetic issue. The walls were not compromised.

Josh was VERY thorough, informative, and punctual. He is not a salesman, so he wasn't trying to sell us on anything, just there to see what was wrong. He found the issue, gave me a thorough and detailed description of what needed to be done. He actually offered to show me exactly what it was, so I could show the eventual plumber.

Someone came out promptly to inspect our basement. Upon hearing out my concerns, he took me outside to walk around the house and pointed out things that I could easily try that could prevent the basement from getting wet. He was honest and helpful for a young homeowner (who's clueless really). My basement hasn't been wet since and that was months ago, and was free! Would hire them in a heartbeat for the waterproofing due to their honesty!

Concrete is all different colors and looks like patchwork, slab is all cracked and irregular, water leaks in from tucked bricks. If you want purely waterproofing this would be fine. Other work done on foundation and concrete work should be done by the appropriate contractor. Owners promised to come back and fix issues but never showed up after we agreed. Its been 6 months now.

A four man crew showed up and started grinding the 5 areas of the block wall set for the strips, to smooth and clean them. Epoxy was rolled onto these areas and the strips smoother onto the wall and then top coated with more epoxy. It was dusty.

They did a fantastic job. The basement has been dry ever since. And we've had a lot of rain lately. Before the job was completed the owner came and helped us squeegee water. This company did work at my Mother's house about 15 years ago and she's been dry this whole time.

Fantastic! Mark said the slope was not an issue. He did look around and thought the crawl space was a bit too humid and shouldn't be. He had a plan to fix it and it sounded like a correct solution and the price seemed fair. We did not have the service done, tho, as we decided to go a different direction. Also, this was not the original problem, however we are greatful that the humidity problem was found. There was no pressure, just a solution that we may at a later date remedy. We would have no problem dealing with Mark again as he was a really nice guy!

Finished in one day and left basement fairly clean

Friendly, courteous people who did great work. However, was 10 weeks between estimate date and work date.

The work was performed as requested.

Very good. Rep was professional and knowledgeable. The crew did a great job. They worked hard and were very polite and considerate. The work they did was great.

I made an appointment for 1:00 to meet Wayne at the house. He left a message on my husbands cell(15 minutes prior) to say that since no one picked up the call that he was cancelling he appointment and we needed to reschedule. After returning his call he said he would still come but would be late. I waited and he did show up in a real hurry though. He looked at the porch and said he would need to meet with an engineer before discussing any further and said the engineer would bill him $300. He was there a total of 2 minutes and handed me a packet a company information and was gone. I was fairly shocked at this treatment since we had done business with them before. After waiting on a call back for several weeks my husband called the office yesterday to see what had transpired and she acted as if no one had ever come out. What? She had no record of anything and didn't seem to far one way or the other. We asked if she would discuss this with Wayne and she said he would be out of the office until September. She said we could call the engineer ourselves. What? I couldn't believe this treatment. We decided at that moment we would continue to look for another foundation expert who was more willing and friendly to work with.

Excellent. Mark thoroughly examined the crawl space and told us exactly what he found. The most amazing part was that there was no work that he recommended be done by his company. His honestly was refreshing and amazing. Thank you!

Great! Arrived on time and the quality of the work was excellent. Would recommend to anyone.

Very able well-supervised crew completed job as specified. Very satisfied w/ results. This was hard work and there were no slackers on the job.

Wayne Roberts and his team were excellent to work with. Wayne took the time to discuss my issue, provide a strong solution to the need, and work with me to structure a flexible and competitive offer. In all of our conversations, he's been professional, consultative, and fair. He cares about his customers and truly enjoys helping people, as he knows this leads to long term business success. A1 did a fantastic job for me, as well as my brother who referred them to me. These guys are the ones to hire if you want the job done right, and to have a partner to rely on long term.

Excellent team work by workers to remove existing crawl space materials, communication & clean up. Installation was very well coordinated.

The work crews reported to work on the day agreed upon, and the project progressed in a timely fashion. The work was performed by experienced workers, and supervised by experienced supervisors. The crew leaders supervising the work were happy to describe what they were doing and how they were doing it. The work was performed per the specifications of the contract. Additionally, all items verbally agreed to be performed by the contractor, not written into the contract, were performed without question. Wayne, the owner, was available when I called with questions during the project period. I talked to Wayne more than one time. Mark came first to inspect the damage, determine what was needed to fix the damage, and produced our contract. Wayne came to assure the work specified in the proposed contract was adequate to correct our issues. He assured the work would be mutually acceptable before the agreement was finalized. After acceptance, at the agreed upon start date, work began. Ed supervised most of the work, and assured the quality of worker performance. I believe he assured my home was respected, and treated as it was his own home. Ed definitely knew his job. The main crew consisted of 6 staff members, all who worked hard. Derrick was Ed’s main assistant and he was very personable. Derrick seemed very capable and knowledgeable. Justin, Wayne’s son, came to complete the installation of the moisture control system (EZ Breathe System) with another crew. Justin came back to move the vent. (which I wanted moved because I made an error specifying the location) This required extra work, and I was not charged for the cost of the rework. I believe I got more value than had been mutually agreed upon, and the quality of workmanship was excellent. I never felt pressured from project start to finish. My bank arranged financing to pay the balance I owed, took longer than planned to actually become available. A1 was patient while waiting for the balance of their fee to be paid, and did not call excessively to inquire. I received pictures of the work that was performed. I will be asking A1 Indiana Waterproofing, Inc. to return as needed to perform periodic inspection. I highly recommend A1 to repair moisture damage to basements or crawlspaces. They will get the job done correctly and perform the contracted work in a timely fashion. We are very satisfied with the work performed.