Perma-Seal Basement Systems

Called this morning to have a crack in my finished basement repaired that leaks during heavy rain. I was told the first available appointment is June 25th, which is over a month away. She offered to put me on "standby". No thanks, I can't just sit around for a month and hope that it doesn't rain. They need to hire more people! Ridiculous.

As stated above, the overall experience was excellent. They worked very hard after they came later than planned due to a big job before me that needed more time. I felt that they could have been lazy, tired or not motivated to fix my house, but they were not. They worked very hard and took care of everything they were expected to do. Again, very satisfied.

They were very professional and their work has held strong so far!

We used to have water coming in the basement from everywhere including a guiser in the middle of the basement floor. We worked with Frank Palladino and he was great. Very down to earth, no pressure, and very knowledgeable. He made us aware of special offers and we never felt pressured to buy anything. Don't get me wrong, we bought a lot but we don't regret any of it. First, they patched all the cracks, then dug the drain tile. We bought a battery backup and my husband talked to Frank about a problem we had with water coming under the basement door from the outside. A grate that drains into the drain tile was installed, brilliant! They also dug a trench and extended the sump into the yard with a bubbler in the lawn. Little did we know that we'd need all those things. We were bone dry with the drain tile and pump system working fine for a couple of years until this last flood. BUT it was not the system that failed, it was the creek. We were holding our own with trickles coming in under the door while our neighbors had feet of water. The grate caught the water as it came in. The pump was working overtime and the backup even had to kick in. No water was coming from the foundation anywhere. I call that successful. (Eventually the creek came down our back steps and pushed it's way through the door, but that's another matter) I called Frank soon after to have someone come look at the battery backup as it got flooded as well and he was very concerned about the flooding and wanted to make sure the system didn't fail us. He is coming out this week again to discuss a back-flow valve. I highly recommend Permaseal and Frank Palladino.

We used Perma Seal before for our Drain Tile System in our basement back in 2010, so we decided to call them and some other plumbers to get an estimate on the stop valve system. From the start they called us promptly, came out and gave the estimate, they are the ones that actually told us about a coupon on Angies List for members. The experience was good, they explained what we needed prior, called to schedule the work, kept the date and time, called the day before showing up and also the morning of. They completed the work in the 2 day time frame that they explained. It has worked thus far and we have had 3 bad rains since the time of install.

They were here for several hours because there was constant water seeping into the room while they were trying to seal the crack in the foundation. They worked diligently until the crack was completely sealed. I paid exactly what they estimated the work would cost.

Everything went well with them. I would recommend them to others.

Smooth process from calling for an estimate to completion of the project. The crew performing the work was prompt and friendly.They completed the work and cleaned up when they were finished. We had a question regarding the job a few days later - customer service was great.

Everything went great. They were on time for the initial proposal. Explained everything that they would do. Even told me about a 10% off cupon if I joined angie list. They showed on the date they promised and completed the work in a reasonable time. They cleaned up after before they left and explained when I could work around the patched areas again. This is my second time using them. I had a crack in my previous house and they did a great job both times.

Salesman came to our home and explained their method of waterproofing cracks in basement foundation. They arrived at the time promised and completed the work. The day following their work we had a major storm and no water coming through the repaired cracks. I thought their service was rather expensive, but I am totally satisfied with the quality of the work

they were prompt, fast, good follow-up, great job! I have an old main pipe that needed a special plumber to come in and add a whole new piece. They took care of it all, and it was included in the price!

The work has held up. The cost was reasonable. I would use them again.

read above AND i have no d*** idea what year my parents house was built so Angie's list need a I don;t know option

The salesperson was friendly and responsive. However, he suggested that one crack in my basement was caused by reasons that all other company salesmen thought was bizarre and incorrect. I went with another company that charged half the price that was quoted by Perma Seal.

I think the pricing was fair because we had gotten a few different prices and they all seemed to be pretty much in the same ballpark. The salesman and workers who came out were very polite. I have to admit, I was a little upset when the leak sprung again. I wasn't very pleased with that, and then, when they came out and repaired it, he seemed kind of surprised that they had just done the job. It didn't seem like there was a lot of communication going on between maybe the office and the actual laborers.

Mike from Perma-Seal came out and provided a full inspection of our basement's foundation. He was very professional and detailed. He said since our basement was finished he recommended removing sections of the drywall in order to see what was going on with the foundation in the main area where we were getting water. Only then did he feel comfortable providing an estimate which was understandable. He did not recommend an exterior remediation. He did provide an estimate for a section of less concern where there was a hairline crack in the foundation. The estimate he provided to correct this was in-line with other companies. In addition to the inspection, Mike provided other material on how to manage water seepage in basements.

When the representative arrived at my home, he was very friendly and quite professional. He quickly diagnosed the problem as being a crack in the foundation near the basement window. He assured us that there was a 95% chance this was really the only problem and that it would not be very expensive to repair. He quoted a price of around $400 and set up a time for the repair man to come out and repair the cracks. Everything happened as described and we were very happy to see there were no more basement leaks after a heavy rain. I would not hesitate to use this company again and I am very grateful to the representative for saving us money.

This company is great. The price was unbeatable and was the reason why I chose them over other companies. They arrived on time, worked quickly and efficiently, and were done all in one day! This company is very professional. The workers worked very hard and went nonstop for the most part. They do the best cleanup possible. I used to have water seepage in the basement but they have fixed this problem. I would highly recommend Permaseal!

I contacted Permseal in an effort to determine the source of water in my basement, glass block installation, and replacement of my sump pumps. Dan McGowan came out, on time, and went over the entire basement. He was able to show me the source of the water in the basement (not foundation related), and provide estimates for work on the glass blocks and the sump pumps. I have two sump pumps - one sump pit and a "grey water" pit - both with pumps. Dan was able to advise me that the odor in my basement was due to the lack of seals on these pits, and included the pit seals in the estimate. He also noticed that the sewer pipe had leaked at some point, but would benefit from re-packing. I decided to complete this project first. I called to schedule my installation and spoke with Rosie in the call center. She was awesome, friendly, and very helpful. Scheduling was a breeze! On the day of the installation, I was contacted by the crew and advised that they would be there in approximately 30 minutes, which was within their provided 2 hour time frame. The workers arrived, put booties on their feet to prevent water/mud from getting in the house and got to work. The guys were friendly enough, and demonstrated that the pumps were functioning correctly. Overall this was a great experience. I highly recommend Perma-Seal and their staff. I won't hesitate to use them in the future for the glass block installation.

We called Perma-Seal because our sump pump was running nonstop. They were able to come out the next day and informed us that the floater had malfunctioned and we needed a new sump pump. I talked with them about options and then they got to work immediately. What was great is that they had sump pumps in their truck so I did not have to wait for them to come back at a later time! I decided to purchase a back-up pump in addition to replacing the main sump pump. Of course this increased my cost, but I think it will be worth it in the long run to have a back-up pump. They were efficient with the installation and professional.

They were persistent. They were timely and did a quote. We wanted to shop around a little bit and they followed up. They were in and out. They were fairly priced, not too high or too low. We’ll know more after it rains.

First let me share a bit of my background. I own a company that works on foreclosed and bank owned homes through the Chicagoland area, we service approx 4,000 homes annually with about 18,000 total work orders, I?ve been doing this about 10 years and I consider myself to have a strong construction background. We complete everything from HVAC installs, roof replacements, and complete remodels. I Recently purchased an investment property that was in less than great shape with the intention of repairing it to livable condition. The basement had water in it and the kitchen floor looked to be sagging a bit so I figured I would get some professionals to assess the situation for me, and provide me with a repair solution. I had always heard through my sub contractors and colleagues a bad rap about Permaseal in regards to prices but I figured I would give them a call as well as 4 other companies and a structural engineer and get their opinion on my crawlspace. Dan from Permaseal returned my call very quickly and came out I think the next day or day after to provide me with my estimate. My first impression of Dan was a good one he seemed knowledgeable and "On top of his game" in regards to what my problems were. Once we got down into the crawlspace he confirmed the issues that I already knew that I had such as the need for a drain time, encapsulation and supporting the first floor. He also did some measurements and told me that my foundation was sinking quite severely, and I would need an extremely expensive "push pier" system to correct the problem. He also said that I would need to install an air purifier system, and install a new more effective sump pump than my 1/2 hp model. After about 10 minutes in the crawlspace, my "situation" was becoming comical to him and with a chuckle and a shake of his head he pulled out his cell phone to take a photo of per his words "One of the worst sinking foundations he?s seen and he just had to take a picture of it". We then went up stairs and he gave me a rough estimate of the work to be done. We were in the ballpark of around $42k-48k depending on what type of poly I wanted for encapsulation, type of sump pump, number of support piers, etc. After the estimate I felt like I was just visited by a tax collector. I think Dan was able to find a need in my house for every single product that Permaseal sells. I later find out that the salesmen work on a commissionable basis, which explained it. After Permaseals quote I had 4 other companies come out the my house as well as a structural engineer, all of them told me that I had no issues with the foundation sinking. I explained to all of these individuals Permaseals? quote and they all unanimously agreed that many of these estimated items were not only unnecessary but overpriced. Long story short I had the work that I needed done for about $5,0000.00. I?m not trying to Bash Permaseal in this review, but I can say personally that the past opinions I had heard of this company I found to be accurate. Bottom line, any foundation repair can be extremely expensive and can be approached in many different ways. From this experience if I were to approach a foundation repair in the future I would first hire a reputable structural engineer to evaluate the problem and determine how to solve it. Then I would have several 3 or more companies bid to perform the work that the structural engineer recommended. That way these companies are comparing apples to apples in their quotes and are truly competing for your business to ensure you get the best buy.

We are the original owners or our home that was built in 1974. Our sump pump well was bone dry.and we had experienced this same problem about 10 years ago so we had an idea of what the issue was. After calling Perma-Seal a representative visited to inspect the premises, discuss the problem and repair options, and make recommendations with respective cost estimates. He also discussed our experiences with leakage in the basement, sump pump operation, and any historical information on drainage that would help in making a recommendation on how to proceed.. The rep described what would be done, how long it would take, and assured us that the crew would do their best to clean the basement and our yard clean. This was important to us since the job required using jack-hammers to break up almost 200 feet of concrete around the perimeter of our basement and it is extremely difficult to contain concrete dust. They also had to haul away the broken concrete up the basement stairs, install the drainage pipe, pack it with stone and top it off with a concrete finish. The worst part of the project was that we had to move everything from along the walls so the drainage pipe could be installed. We also replaced our sump pump and installed a battery backup for peace of mind. The installation of drainage pipe took 2 full days and the sump pump installation took a few hours. We were able to use our existing well. All appointments were kept as scheduled with the representative and the installation crews. They arrived as scheduled and the work was completed as scheduled. We were pleased at the time the work was done and we have had no problems with water in the basement and the sump pump operation has never been so quiet. We would recommend Perma-Seal without reservation based on our experience. The life-time guarantee on the work was a plus. If we had used Perma-Seal 10 years ago we would not have paid twice to fix our problem.

they were here 11 hours. they did a great job and were very friendly.

It went just like they said it would.