Empire Today - San Diego

Whole experience was great. They were on-time, fast and left everything clean. I love my new carpet!

Did not install moulding along sink cabinet side. Other moulding does not match wall color. No followup after project to complete needed work.

Installers did a good job . . Customer service was awful . . .canceled the install 7 pm the night before after I took the weekend off from work. . Didn't have enough installers . . . Didn't even have a new installation date . . ."well call you back" I the response I recoeved . . .cost me a lot of money

Easy to work with, prompt, fast installation, kind installers.

Great company!

The worst customer service I ever experienced ever!

Great job! Fast service!

I was linked with Empire Today through Home Advisor. I am giving them 2 stars instead of 1 because they were prompt about contacting me and scheding an appointment. It all went downhill from there. I clearly communicated what flooring I needed (tile brand, color and grout) as well as how I wanted it installed (herringbone) to the person scheduling the appointment. However, the sales representative was completely unprepared. He did not know if you could even install herringbone and had to call someone. He hadn't even determined the tile/grout was available or the price of it. To top it off he left saying I would have a quote in 2-3 days. 4 days later someone else called me from Empire asking if I received my quote. By this time the 3 other companies that I had engaged had already given their quotes. They all showed up to the project having done their homework and just needed to measure the scope of work for final bid. Empire's lack of professionalism and timeliness cost them the chance to complete for this project as well as my next 2 projects I have lined up.

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Pleasant salesman, Frank Petrik. Efficient installation of new carpeting. Removed old carpeting and padding and cleaned up everything after completing the job.

Very good customer service, very efficient installation, great workmanship. I did find another company that was cheaper and did just as good work.

Great service. From the salesman to the installer. All very professional and great work

I have used Empire in the past and found them very knowledgable and efficient. Excellent Company! :-)

My sales rep John is a champ!

Installers were great! The only reason I gave a 4.5 was because there is one small spot that is already bubbling after 1 week (unless I didn't notice it right after install). I will be following up and assume they will promptly address since there is a warranty.

On November 21, 2018, I had an in-home quote to lay LVT in my kitchen and master bath, LVP in my family room and indoor-outdoor carpet on my patio. The quote came in at $5378.91, which I thought was a little high, so I got a couple more quotes from other companies which came in a little lower. I did, however, give them a deposit of 10%, which was $538.52 to hold the sale price that I was quoted. When I called to cancel my contract with Empire Today and get a refund, within the three day limit, they told me they would lower the price to $4498 total and got me financing for $3000 of that, leaving a balance of $1498 minus my deposit of $538.52, with a balance of $959.48 to be paid to the installer after installation. I agreed to this, and installation date of Thursday, November 29th was set with Thursday, Friday, and Saturday being the installation days. I was told that the installer would contact me the day of the installation with an arrival time. He called me at 2:30 pm to say he was on his way. Then he didn't show up until 5 pm to start the job, working until about 9:00 pm demoing the kitchen floor and moving furniture. When he left, he said he would return at about 8-8:30 am the next day. He finally showed up at 10:00 am the next day and finished about half of the kitchen floor and removed old carpet from the family room floor and prepped it. During that time, the contractor left the job several times and once for several hours leaving one man to do the work. They were to return the next day at about 8:30. They showed up at about 10:00 am. on Saturday and finished most of the kitchen except for the trim work and most of the living room except for trim. Again, the contractor left the job several times to do other things leaving only one man to do the work. They were to return on Sunday about 9:00 am. They showed up at 10:30 am on Sunday and worked on the trim in both rooms as well as doing the master bath. I had to point out that they had not undercut the woodwork at the doorways to put the tiles under the woodwork. They pulled up the tiles and re-did them properly. I also told them that the quarter-round that they were using to trim the flooring should have beveled edges at the termination points and not just stubbed off leaving an unsightly end. They reluctantly pulled up the pieces and reshaped them properly, finishing the living room, master bath and most of the kitchen. They demoed the patio and prepped it for carpet, but the carpet that was sent was short by 1.5 feet and damaged on one end, so it had to be reordered, and I shall have to wait for that installation as well as the finishing of the kitchen floor trim work. Before the installer left on Sunday, he said I needed to take care of the balance due, which according to his paperwork was $1598.72. His figures did not match the ones given to me, which I have stated above, so we called customer service and got someone named Gabriel on the line. Gabriel was very intent on rattl

I love my new floors! Very quick process from consultation to installation. Very professional.

Product is fine, just the lack of service throughout this project. Still unresolved. Some problems with the install still exist to no end in sight.

My floors are beautiful, Tuan and his team went above and beyond to get my floors in and get my house back in shape. The stairs are absolutely gorgeous. I will use them again.

Proficient and professional clean up after job need to be worked on.

Very professional!

The salesman Luke was very professional. The contractors that were used to install the flooring tried to short cut the installation process towards the end but was caught. If I use Empire Carpet in the future I will be specific in telling the salesman what my expectations are of the installation contractors.

Installers where great removed old tile and put down new Laminate flooring also put in new base boards they even match the base boards we had in our formal dining room which we where concerned about but they did it. Great job Empire.

Very accommodating to customer needs.