Empire Today - Philadelphia

hardwood floor specialist, ceramic tile installer, carpet installer,

About us

Empire Today®, known for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for more than 60 years. Empire® offers quality, name-brand carpet, hardwood, laminate, tile, vinyl, and window treatments to both residential and commercial business customers. Empire provides shop-at-home convenience and on-site consultations, quality products at great prices, and professional installation, even as soon as the Next Day* to 75 of the largest metropolitan areas across the United States. With more than three million satisfied customers, Empire Today is dedicated to customer satisfaction. *On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

Business highlights

66 years of trusted experience
Se Habla Español

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

3.9196 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
22%
3
7%
2
4%
1
11%


Rating CategoryRating out of 5
quality
4.2
value
4.0
responsiveness
4.0
Showing 1-25 of 196 reviews

Kathleen G.
05/2025
5.0
One young man replaced disgusting, badly stained carpet with vinyl flooring in our spare bedroom. He arrived on time, got right to work moving the heavier pieces of furniture out of his way and removed the old carpet. I'm very satisfied with his work. The floor looks GREAT! He cleaned up after himself and returned heavier pieces of furniture to their appropriate spots. In total this took about 3 hours. Granted, the room is small, but I was impressed with how quickly he got the job done!
Rating CategoryRating out of 5
$1,700

kenya J.
04/2025
N/A
very pleased

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lena O.
02/2025
4.5
Excellent work. Estimate was fast, sample matched closely to my existing floor and the price was good. Installers were quick, efficient and cleaned up when done. Overall a good experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Denise R.
01/2025
4.5
They were great and affordable

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Douglas R.
09/2024
5.0
Everything went great. They got here quickly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$1,200

Barry and Teresa S.
09/2024
1.5
Only a sales person arrived to give us an estimate. He was very personable, but we later thought as a salesman he wasn?t as informed as to the work involved as we needed. When the workers arrived they immediately saw that the job could not be accomplished as described. Our house is very old and the floors are uneven and presented problems with the plan of action described. They immediately left without explaining any other options. On a positive note, our deposit was returned in a timely manner and anyone we spoke with were courteous and professional.

Rating CategoryRating out of 5
quality
2.5
value
3.5
responsiveness
0.5

Yes, I recommend this pro

Warren N.
08/2024
5.0
Good work fast

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Amanda S.
04/2024
5.0
They got us a nice carpet for a good price. They did the job well in a responsible time frame.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jeanne O.
03/2024
4.5
Professional, cost

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Carl R S.
01/2024
4.0
Very fast turnaround

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

DORIS A.
11/2023
5.0
They put down the floors quickly with only a few minor problems with furniture moving and door scoring, our hall closet door had to be shaved down and rehung. The material is beautiful and looks wonderful in our home. They were professional and I am so sorry that we didn’t have bottled water for them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PATRICIA M.
09/2023
4.0
Fast install and great work

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Samantha C.
03/2023
5.0
..

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Meneka D.
02/2023
4.0
They are very expensive but worth it

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Shirley R.
02/2023
5.0
The company workmen were prompt, professional and cleaned up the work area after completion. I was very pleased with the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,128

Christy H.
02/2023
4.5
Very thorough. Professional. Neat and clean

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Pankaj B.
11/2022
5.0
Great service good discounts applied at quoting although I didn’t have coupons

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Emma M.
10/2022
3.5
Had to have them come back twice to fix loose boards, and now the piece that transitions from the wood to the tile is cracked? but we are past warranty so we are just dealing with it until it becomes a problem or we replace the whole floor again.

Rating CategoryRating out of 5
quality
3.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Chiamaka B.
10/2022
5.0
OMIT

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

mark f.
10/2022
4.5
They were prompt, clean and professional also courteous.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Christian I.
10/2022
5.0
We got vinyl flooring in our kitchen and the entrance to our basement. As well as carpeting done in the rest of the basement. Both installations work great and were done in a timely fashion. Our sales rep Michelle was fantastic and very helpful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Christina P.
08/2022
0.5
These carpets are horrific quality. I can feel the tac strips pushing into my skin and my Children s!! the customer service (Liam & Larry) offered us $250 of hush money to keep reviews offline and not to tell anyone about this issue. HA! extremely overpriced, feels like we are walking on straw. I would never recommend this company to anyone and highly recommend you go somewhere else. we also got lied to and told the carpet would not be much different than another one we had but this carpet is like the worst of the worse! A few months ago we used them and paid less money for a much better quality carpet. When asked why we paid $700 more for the same amount or less carpet than last time for a carpet that feels like complete garbage they could not give me an answer. No reimbursement for the damage to our feet &skin after having stepped on multiple nails/tags either. Disgusting. This is the empire today of Philadelphia

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


Daniel o.
06/2022
4.0
Average

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Eric Q.
05/2022
5.0
Great service, quick install and decent prices.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Miriam R.
05/2022
4.0
Good timely service

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Contact information

333 Northwest Ave., Northlake, IL 60164

www.empiretoday.com

Service hours

Monday:
5:00 AM - 12:00 PM
Tuesday:
5:00 AM - 12:00 PM
Wednesday:
5:00 AM - 12:00 PM
Thursday:
5:00 AM - 12:00 PM
Friday:
5:00 AM - 12:00 PM
Saturday:
5:00 AM - 12:00 PM
Sunday:
5:00 AM - 12:00 PM

Service Categories

hardwood floor specialist,
ceramic tile installer,
carpet installer,
flooring contractor

FAQ

Monday: 5:00 AM - 12:00 PM

Tuesday: 5:00 AM - 12:00 PM

Wednesday: 5:00 AM - 12:00 PM

Thursday: 5:00 AM - 12:00 PM

Friday: 5:00 AM - 12:00 PM

Saturday: 5:00 AM - 12:00 PM

Sunday: 5:00 AM - 12:00 PM

Empire Today - Philadelphia accepts the following forms of payment: CreditCard
Yes, Empire Today - Philadelphia offers free project estimates.
No, Empire Today - Philadelphia does not offer eco-friendly accreditations.
No, Empire Today - Philadelphia does not offer a senior discount.
No, Empire Today - Philadelphia does not offer emergency services.
Yes, Empire Today - Philadelphia offers warranties.

Contact information

333 Northwest Ave., Northlake, IL 60164

www.empiretoday.com

Service hours

Monday:
5:00 AM - 12:00 PM
Tuesday:
5:00 AM - 12:00 PM
Wednesday:
5:00 AM - 12:00 PM
Thursday:
5:00 AM - 12:00 PM
Friday:
5:00 AM - 12:00 PM
Saturday:
5:00 AM - 12:00 PM
Sunday:
5:00 AM - 12:00 PM