Empire Today - Los Angeles

Be careful about the promises they make.

Subpar.

Did what they said they would do when they said they would.

7000 fot the carpet

I had an awesome experience with the sales rep. He was super helpful and charismatic. I felt like I got a good price and exactly what I needed. The day of the installation was a week later and there was a scheduling mix up and I could not get a hold of anyone. It was turning into a nightmare but then they called me and sorted it all out. Excellent customer service. They really went above and beyond in every way. They respond seriously to complaints and are willing to make things right. I highly recommend them.

The sales rep was low-key and helpful. The installers were efficient and neat. They all were respectful of the property and kind toward our family members on installation day.

Excellent work completed in a timely fashion. Very impressed. Would highly recommend to family and friends.

Sales rep did good job explaining options, scheduling installation was easy and was done quickly.

Buyer beware!!! They delivered the carpet with carpet bugs! I have been in contact with them for over 3 weeks. Rather I have been calling for 3 weeks with empty promises from agents, managers, my rep. I am dumbfounded right now and cant believe this is how they do business... meanwhile, I am vacuuming like crazy and I still got these bugs in my home!!!

Coordination was missing and I felt I was dealt with dishonestly. The sales person told me one thing about installation and the customer service people told me something else. (On the day of installation!) What the salesperson promised they did not honor. I had to cancel and lost my deposit. Very disappointed.

Empire did a great job from start to finish. The scheduling was easy, the representative was great and the install was perfect! Definitely would recommend them and already have!

Good wor done fast

They did an excellent job, very happy!

All good.

Very fast appointment and install. Love our new LVT!

There customer care follow up is not very good

We are very happy with theur work.

Work was done ahead of schedule.

They listened to my concerns and offered a better price.

Great company on time and did a great job super fast

No comment.

Miguel Palo did a great job to make sure everything turned out great. Excellent installation team, very professional and efficient.

Professional installation with skilled staff. The carpet is fantastic and a huge improvement. The work was done faster than I thought. Any problem areas, were dealt with. Very happy. Would use them again.

Installation was professional and a lot faster than i expected!