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About us
SmartBox Chicago - Portable Storage and Moving. No ramps! No need to rent a truck! Full Service Labor available. Fixed labor pricing. Locally owned and operated. www.smartboxusa.com/chicago. Additional email - [email protected] and [email protected] Additional DBA - SmartBox Portable Self Storage. Additional phone - (312) 564-2703.
Business highlights
18 years of experience
Services we offer
Residential and commercial moving & storage facility.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.315 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 20% | ||
| 0% | ||
| 7% | ||
| 7% |
Showing 1-15 of 15 reviews
Deborah B.
Jun 2013
I got all my questions answered about the logistics of delivery in my situation without feeling like any of them were dumb. He made sure that I knew I needed my own padlock. I appreciated that attention to detail. Everything went smoothly. The box will be in storage for several months so my experience is not complete, to date. I was very happy with my experience and sorry that Tom and his company were not represented on angieslist.com so I want to thank them by getting the company name out there!
Elizabeth F.
Oct 2011
The work has been great. It’s a really convenient service. They bring the boxes out, we fill them up, and then they came back out and pick up the boxes. I haven’t been with them for very long, but so far I have been pleased with their services.
Ronald K.
Sep 2011
They were very upbeat. They brought the box when they said they would.
James Z.
Sep 2011
The work has been very good and everything has been just fine.
John D.
Sep 2011
unknown
Ron T.
Sep 2011
Everything is going well. They acknowledge their payment, and they actually say thank you.
Bart B.
Sep 2011
The work has turned out very well. They are easy to work with. They are always on time when I have anything delivered or picked up. I have only positive things to say about them. They do tend to be a little more cost effective then other storage companies that are comparable to what they do (i.e. delivering of a storage unit and then taking it away for storage).
Patricia B.
Sep 2011
Smartbox increased prices immediately and they do not answer their phones. They are not easy to deal with it and I’m working to remove my things as soon as possible. They are terrible. They encourage you to pay online, and to mail a statement, they charge you $1.00; which is insane.
KG B.
Mar 2011
Overall fine, we'd use them again.
Response from SmartBox Chicago
"Member: Thank you for taking the time to review my companies services and your experience with us. I'm pleased you overall, has a positive experience. However, the comment about the containers or SmartBoxes not being waterproof is bothersome to me as the owner of the Chicago market franchise. With the vinyl cover, the SmartBoxes should be waterproof under most normal circumstances if the front cover is velcro'd down properly and if the lip at the top is layed out over the edge of the box. Certainly the covers do gain wear and tear and it is possible you received a cover that had a small hole - for that I apologize. We have a new warehouse person who is far more diligent on such things and he will be repairing covers we discover with holes (or are reported with holes) before sending them out for public use. If you would like to discuss this any further, I am happy to chat with you live - my name is Greg Kaufman, I am the owner and my direct line is 312-564-2702 and my cell is 312-213-1057. We are working hard everyday to make sure we get A's across the board. Thanks again for your business and taking the time to review my company on AL. Have an excellent day. Best, Greg Kaufman President & Co-Owner SMARTBOX of Chicagoland"
MARYANN C.
Jan 2011
I compared prices with other storage facilities. Smartbox was considerably cheaper. They were efficient, timely and the movers were courteous and worked very hard to wrap each item properly and very careful in moving the items to the truck. They allowed my input, if necessary, answered my questions and were very considerate of any concerns we had. Smartbox continues to maintain my items on their facility and whenever I need to speak with them they have been available. I recommend them highly.
Response from SmartBox Chicago
"Thank you very much for taking the time to write up a review on AL. Glad to read that you had a very good experience - which is what we strive for everyday. Again, thanks for taking the time to write up a review. - Greg Kaufman, Co-Owner/President"
Nestor P.
Dec 2010
Very well although the container is currently stored at their site. I will not know in full detail the overall outcome until the container is returned at which time I can determine the condition of my stored articles.
Response from SmartBox Chicago
"Thank you for taking the time to review your experience with us on Angie's List. My apologies for not replying to you sooner, nonetheless I wanted to thank you for taking the time and am glad you had a good experience. We work hard every single day to make sure all customers feel as you do. -Greg Kaufman, Co-Owner/President."
AARON H.
Mar 2010
It turned out fine and I would use them again.
Ann H.
Mar 2010
Everything has been fine. We haven?t had any real issues with them. They dropped off everything on time and they were less expensive than the other moving companies. Any time we need to get into our box we just call them and they have the box sitting out waiting for us. We will continue to use them until we no longer need them.
Patricia B.
Mar 2010
I had used the previous company for years. I have had nothing but problems with them now. They could not find my account, and then they sent me a bill but did not send me an envelope, and then charged me for the envelope. They are the worst company I have ever used and I hope to have my storage moved out of their unit as soon as I can find another company to pick up my belongings.
Response from SmartBox Chicago
"I'm sorry you feel your experience with my company has been poor. I'd like to address each of your issues one at a time. Yes, we purchased Public Storage Pickup & Delivery effective April 1, 2009. Their computer system was a DOS (very old technology) system and our system is significantly different than theirs. All of their customer data was transferred into our system, but there were some migration challenges that unfortunately took some time to work through. Mainly, their system was account number based whereas our system is customer name based and all fields did not transfer perfectly. That admittedly took some time and some customers experienced issues more than others; this however has been rectified. We even had a database built to coincide with our existing software to better manage not just customer account information but location information for all of the units stored in our warehouse (over 1,300 full units are stored with us). You are correct in that we do not send an envelope for mailing your payment to us, however we offer the ability to pay over the phone by credit card, we also offer the ability to auto debit your account monthly via credit card and also give the option of not receiving an invoice. The contracts from Public Storage specifically state that an invoice is not something they send, however they began sending them years ago. We as a company have the same policy, but instead of ceasing sending invoices, we made changes to our software to allow us to send invoices. The $1 fee is charged to cover our expenses for sending invoices, which again, we didn't do prior to the acquisition. 99% of our customers prior to the acquisition were setup for auto debit to their credit cards monthly. The acquisition occurred nearly 1 year ago and we've not raised rates, we've extended our hours of operation as well as the service area (over what PSPUD used to cover). Again, I am sorry you feel your experience since the acquisition has been poor, however I do not see how you came to a grade of F. That said, we work hard every single day to make sure our customers are satisfied and pleased. We recognize everyone has a choice and we appreciate when we are chosen. If there is anything I can do, please do not hesitate to call me personally. I do hope your feelings towards us improves and hope to see a grade higher than F. Thank you. Greg Kaufman, Co-Owner of SMARTBOX Chicago. 312-564-2702 (direct)."
ANDY S.
Nov 2009
From start to finish the process was great! Excellent customer service over the phone. Their delivery driver was extremely professional and polite. The box was placed accurately without any problems even though it meant bringing it half-way down an alley. The size of the box was also a good match. The other companies bring out over-sized shipping containers that are a waste of space. The container that I rec'd from SmartBox was the right size for a "normal" amount of stuff. I would definitely consider working with Greg and his staff again.
Licensing
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FAQ
SmartBox Chicago is currently rated 4.3 overall out of 5.
SmartBox Chicago accepts the following forms of payment: CreditCard
Yes, SmartBox Chicago offers free project estimates.
No, SmartBox Chicago does not offer eco-friendly accreditations.
No, SmartBox Chicago does not offer a senior discount.
No, SmartBox Chicago does not offer emergency services.
No, SmartBox Chicago does not offer warranties.