Captain Rods Boat Lifts and Piers

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While Rod did the welding himself, he let his team install
the Veranda in his absence. It turned out to be a mess. There were several
problems, including a bizarre staircase configuration that connects the lower
dock to the upper dock. But the biggest problem was that each board, both on
the upper dock and lower dock, was a different length. On the upper dock, the
longest board was actually 1 and ½ inch longer than the shortest. And the lower
dock had a sag in the middle. Everything looked quite unprofessional. Rod was out
of town so I sent him a text with pictures. Upon his return, he stopped by and
to his credit he promptly apologized and agreed that everything was not what it
should be. So he sent his team back to rebuilt the staircase and both docks so
that the boards are comparable in length (not perfect but close enough) and so that
neither dock sags. When everything was finished, I thanked Rod for fixing the
mess and asked him if it was possible to install lights to the posts on the
lower dock. He told me about a solar light manufactured by a company called Lake
Lite. After searching the Web, I told Rod to install one light to each post. As
before, he was not present when the work was preformed. That was in the fall
and it now is spring. Unfortunately, the batteries and solar units did not
survive the cold and are failing one by one. I called Rod and he was
disinterested in returning to our home, incredibly telling me that I am
impossible to please. Not knowing where to turn, I contacted Lake Lite directly.
They told me that the lights are not intended to remain outdoors during harsh
Illinois winters. I told them that I could not bring the lights inside because
Rod?s team had glued them to the posts. This surprised Lake Lite so they
contacted Rod explaining that the lights should have been fastened to the posts
with screws not glue. I then called Rod and he became angry that I contacted
his supplier. He actually threatened to come after me for slander. So I
contacted Lake Lite again, speaking with a vice president, requesting the name
of another dealer in my area that could replace the lights Rod installed and
repair any damage the glue did to the posts. Not wanting to get in the middle, Lake
Lite offered to send me two new lights (I have four) but politely washed their
hands of the matter beyond that. If I had the chance to do this all over again,
I would not use Captain Rod. In terms of the lights, my wife and I very much
like them but I am disappointed that Lake Lite did not make their dealer, Captain
Rod, stand behind his work. 

Capt. Rod's installation crew cut away sections of the supporting framework in order to fit the sections into the metal frame of the pier.  According to the manufacturer, it was only necessary to trim away 1/8" of the pier top with a plane or saw to make it fit in the frame.
Now, because there is no supporting under-structure, people are stepping on the edges of the pier, cracking the frame, and breaking through the pier.
Capt. Rod refuses any more responsibility for the issue, saying it is the manufacturer's fault for selling him a defective product.  If he knew it was a defective product, why did he continue to sell it to the public?  There is a lot of "finger pointing" going on between Capt. Rod, the seller of the top of the pier, and the manufacturer of the frame.  But in my opinion, Capt. Rod has ultimate responsibility since he sold the product.
At this point, I may be required to either once again pay for AND replace the top, and also pay for the pier to be cut apart and re-welded OR buy a new pier.  Either way, I will NOT be dealing with Capt. Rod.
PS - I DO love the thru-flow pier

This company did a horrible job for me. They came out and did the bunks and I had to hire someone to come out and fix the work that they had done. They would not stand behind their work at all and never came back and fixed anything even after they told me that they would come. They are liars and thieves. I would never use them again for anything.

I had a horrible experience with this company. I had heard many negative things about this company, but I decided to give them a chance anyway, because they were located very close to my home. I should have listened to the other people. The guy was a liar and would take my money and not do the work and tell me to my face that he would show up and never do so.