Do Right Rooter Sewer and Drain Specialist

Ser up an appointment quickly. Arrived shortly after. Completed the work quickly. I am satisfied. Very professional.

They came and got the

The vendor fixed the problem, however, it was a free estimate and they never stated how much it would cost to repair after assessing the problem. John called this David guy asking if he had this tool that they did not have on the van to fix the problem and then stated they did not want to do something in the basement as there was too much stuff in the basement to do that in which it could be ruined and then told me he was going to walk out with this signed Stanley cup we had in the basement and then told this David guy what was in the basement. They left and went to Home depot and then completed the job and then went to the van and brought back an invoice for 825.00 and took 175 off and it was 650 and i wrote a check as i do not like to pay credit card processing fees. They depostied the check within the hour of leaving. I spoke with three other plumbers and they said this was VERY HIGH for what they did. He wrote the invoice for three lines but it was only one line. They are tyring to take advantage of a single mother that they think does not know what they are talking about and I may not but it is not not appropriate to take advantage of homeowners. This John told me he was not a legal citizen and was from Northern Italy and the other kid with him was not either and who he referred to Chacho. I do not want him to be in trouble as the older guy should take advantage he just bossed around the other kid to do the work who was from Mexico. This job should not have cost more than $200 for what they did as they air rammed my floor drain in the laundry room. I have a copy of the invoice and my e-mail I sent after several calls and they ignored and then finally got a call back. I spoke with this David again on 07/03 and he called me a racist based on my e-mail. No it is called you got caught scamming a client.

My basement flooded as a result of their bad work.

I have a right not to respond to this. So let let me submit

Done well and timely

The guyâ s who came out were very easy to work with and we had great communication they were great! Highly Recommended!

Wonderful service and fair. They charged me half the cost everyone else was trying to charge to unclog my kitchen sink. Will use again

Fast efficient and very friendly. Great people to do business with. I will be using them again in the near future.

Earlier this year I began to experience category 3 dark Sewage back up in the laundry room in my basement. I contacted Do Right Rooter who came out and performed a sewer line inspection with a camera locator video system and stated that the back up was due to tree roots grew into my underground pipes blocking the flow of the sewer line that connects my home to the city sewer line. I spoke to John Cooper who explained that my entire sewer line needed to be replaced to completely resolve the sewerage back up issues that I was experiencing in my basement and quoted a cost of $6,800 to replace the entire sewer line from my home to the city sewer facilities. I trusted Do Right Rooter as professionals to resolve the back up issues I was experiencing by replacing my entire sewer line as they assured my that would prevent me from experiencing back up issues in the future. On day one Do Right sent 3 workers who dug a 7ft whole from my home the sidewalk. Day 2 another set of workers came to install pvc piping from my home to the side walk with one clean out and explained that it should be used for future rodding if needed. After digging approx. 7feet. underground and installing the sewer system my yard was in need of major land scaping construction which Do right advised me that I would be responsible for hiring a third party contractor to repair. TWO MONTHS after paying $6,800 to have my sewer line replaced the city experienced heavy rain and my entire basement experienced a back flow or category 1 clear rain water BEYOND THE LAUNDRY ROOM throughout the entire living area of the basement. At that point my family was completely devastated because our entertainment center along with the majority of our belonging in our basement were now destroyed 2 months after trusting Do Right Rooter to resolve our issue. I contacted Do Right Rooter (who was very unapologetic and tried to blame the city facilities) for my current back up issues. They eventually sent a gentleman by the name of Joe who was very professional and understanding that I was not very knowledgeable of the situation he allowed me to video record him explaining that the workers who installed the pvc system in the yard was supposed to install a back water system w/ a clean and check valve Flapper ( which costs $230 on Amazon) to prevent the back flow of sewage into my home. He also drew a diagram of the correct way my system was supposed to be installed with the clean and check system. Joe advised me that he would speak to the owner and have him call me with a resolution. two days later I received a call from a gentleman by the name of David who clamed to be part owner who was very short and advised me that I was supposed to have requested a CLEAN AND CHECK SYSTEM when I requested to have the repairs done. I advised him that I was not a professional and had no prior knowledge of what a CLEAN AND CHECK VALVE was and trusted them to provide my with service needed to prevent another back up. He then advised that John was out of town and would have to call me back. Two days later I received a text from John Cooper stating he would come out the following Monday. I called John Monday after he did not call or show and at that time he stated that I needed a clean and check that was additional cost and refused to address the situation or even come out as he promised. Now I have to have my yard dug up again to install a clean and check system and DO Right Rooter is refusing to take responsibility. I AM TOTALLY DISSATIFIED WITH MY EXPERIENCE AND MY FAMILY IS DEVISTATED BY THE LOSS OF OUR BELONGINGS and Do Right Rooters reaction and response when we made them aware that we were dissatisfied with their service.

The service guys did their job

Nothing at this time

Great company to do business with. The communication was consistent

Raf was really efficient and helpful. He fixed our drain quickly and assessed if we needed further work. He also gave us suggestions to prevent future issues.

A very unprofessional company. They cancelled my first appointment because they?re guys ?didn?t have the sufficient tools? for the day and couldn?t get to me. So we rescheduled, only to have them cancel again because they over booked that day. Finally they cancelled a final time the day before my appointment because they?re ?short staffed? this weekend. The rep was polite, but this is nonsense. I?ll be taking business elsewhere

It was very good

They need to be more respectful with the homeowner time and communicate better.

They were accommodating and reasonable.

They were very polite, they called and let me know that they were going to be late.He also came in and inspect my house to see exactly what the problem was.

Prompt and efficient work at a very reasonable cost.

Do Right has been great to work with. They are attentive, responsive, informative, and the result was exceptional work.

Did good job

The problem was assessed & repaired Expeditiously. Project turned out good!

Nothing