Unlimited Fire Restoration Inc.

Took 3 months to schedule repair and then the work they completed was very low quality...roof was leaking less than 3 weeks after their repair...Very bad communication from them throughout this whole process

Real quick doing the cleanup..BUT once you sign a contract they will take thier sweet time doing everything else.. got the run around for FIVE months about doing my bathroom.. All they did was blame employees who conveniently quit on them... (NO WONDER!) After the last month of no plan to do my bathroom I decided they would not be involved anymore.. They then charged a NON agreed amount of almost 6 thousand for just the initial cleanup and threatened to put a lien against my house..There are better more honest companies out there..AVOID

Provider (Robert) owner said he would have his crew go and check out the gutter problem and call me back with an assessment. I kept having to call him repeatedly. He finally returned my many calls and indicated that his crew cleaned all gutters and that he needed to use a gutter company that he worked with to repair the gutter which needed to have the pitch corrected. He indicated they (gutter company) were busy (and he was at their mercy for availability) but he  would keep me informed when this could take place as I am currently living out of town in school. Weeks went by and I phoned regularly only to get one excuse after another. Then I find out Robert was on vacation and the office knew nothing about the status of my job and needed to speak with Robert. I told them not to bother him on vacation and found it difficult to believe that no one knew about this job.  Upon his return it took nearly another week for Robert to call me back after multiple calls to him which went unanswered. He indicated the work was completed, gutter repaired and that it cost him $550 dollars (more than he had quoted for the work) to repair the gutter. My husband went to Chicago on 10/18 and saw that the same weeds he had seen 6 weeks prior were still in the gutter and there were now holes in the gutter. I once again contacted Robert with a picture of said gutter with weeds via text. No response from him, no surprise there. My tenant indicated that some random guys came late one day and removed the weeds. To sum it up, to date, I have no bill which outlines exactly what work Robert claimed was completed by either his employees or a third party gutter company. The work was not done other than perhaps removal of weeds. Fast forward to today, I still need to have the work done and have lost 6 weeks. What is disappointing is that I was a repeat customer with this company and had previously hired them for a big job. This company is only interested when you write big checks, smaller jobs are not treated with the same professionalism or sense of urgency. Simply put the work was not done completely or in a timely manner, I had to call repeatedly only to receive one excuse after another and I can honestly say I have no idea what work was done and now my gutter is damaged with holes in addition to the pitch issue. Very poor customer service.

 UPDATE: I filed a dispute on Angie's List and the company responded that they visited my house many times and completed the work. I travelled to Chicago on 11/6 to hire a company and oversee the work. As I stood there the entire time the gutter crew was there, the black sludge and debris that came out of the gutter was immense. Also, the gutter (25 foot) was being held up with only 4 straps and the gutter was buckling in the middle due to the lack of support straps. So, the work was NOT done, and I can't say one way or the other when the company actually came to my home, as the follow up was very poor, but I can tell you that nothing that I was told was completed beyond coming to take a few weeds out of the gutter only after I sent Robert a picture of the weeds (which was literally days after he claims the job was completed).  It is pretty easy for the company to claim that it sent people to my home where there is no one to refute it except the proof is what I saw with my own two eyes, texts, pictures and numerous phone calls I placed. I believe the company sent someone initially to assess and once again after I called the owner out for claiming all work was done when the picture clearly showed the contrary. This company only cares if you write a big check.. In my book that is dishonest and what gives contractors a bad name. This company refused to resolve the matter. Not even an apology. Hire at your own risk.

They are very honest, work with you, and do an excellent job.  They stick to their word, and really go above and beyond.  I am extremely happy with the results, and would highly recommend them.