R & R Window Repair and Renovations

Not one, not two, but three times Rory stood me up for a planned estimate at my new home. He must do incredible work for him to treat customers with such disregard. If you aren't available, just let me know! Don't say you can meet me on a certain day at a certain time if you know you can't make it. Terrible, terrible customer service. Read on if you want to get the full scoop. Saturday June 2, we had set a time for Rory to come by and inspect my home's windows. At the end of the two-hour timeframe, I called and got no answer, and I left a voicemail asking for him to call. Tuesday, June 5 I finally get a call from Rory and he apologized for missing me on Saturday, and explained that he lost his phone and wallet. Okay, it happens, so we reschedule for Friday, June 8. For a second time in a row, the two-hour window came and went without a call from Rory. When I finally called, he didn't even acknowledge that he had missed the scheduled time. He realized I was pretty upset so he promised to meet me at the house the next day, on Saturday, June 8 at 8am. Guess what happened! Rory doesn't show up at 8am, I didn't hear from him at all, and so finally at 9am I gave in and called to see what happened. He finally answered (on my second call to him), apologized and mentioned the rain caused some delays, but that he would be there within the hour. Then, a few minutes past 10am, he called and complained again about the rain, and said he'd be there within the hour, no later than 11am. Needless to say, I canceled on this service, and I recommend you pass on them too.

Rory came out, looked at the windows and gave a reasonable estimate. We paid him a deposit of 1/2 ($700) and he was to email a receipt and have us called to schedule the work. We never heard back from him and neither he nor his assistant have returned our calls.

Very poorly. After some phone tag and confusion, I scheduled a time for a contractor to come out. He was a bit late, but seemed friendly and very confident that the windows could be repaired. He mentioned that he'd be sending the quote that evening or the next day, and that I should pay quickly so that I could get on the books for the repair. However, that quote never showed up. I ended up emailing and calling several times -- all emails and calls added to a stack of unanswered messages. It's been over a week and I still haven't received the quote or the courtesy of a response to my calls/voicemails. This is an incredibly unprofessional behavior. I was looking forward to having the work DONE, not begging someone to let me pay them. Unfortunately, I wasted a morning talking to a contractor from a company that simply does not deliver.

On-time, hard working, and great results

Scheduling was easy. They worked really fast. Measurements were quick and I made a deposit. After that it took about 2 weeks for the glass to come and installing the repair only took about 15 minutes. They were nice and able to squeeze in an early morning install to accommodate me.

I called R&R in August to provide a quote on the window replacement. We agreed on a day and time and Rory came about 20 minutes late. However, he called and said he would be at my house within next 20 minutes. He looked over the problem window, took his measurements, answered my question. He took some time to calculate his quote which he said would be followed up in a few days with the quote in writing. The verbal quote was quite reasonable compared to a few others I had received, and I agreed to accept it. Rory advised that it would take 2-3 weeks before it could a new window could be installed primarily because it would have to be ordered. I said that I was in no hurry as long as the new window was in before the cold weather in November arrived. A few days later the written quote came as an email attachment with a requirement for a 50% deposit. Within a week I spoke with Rory's associate to agree a date for the actual work which would be about two weeks from then. Early on the appointed morning I received a call from the office saying that the window had not arrived, and the work could not be completed that day. I appreciated the call and we agreed on a new date and time one week later when the window would be in hand. That date was met and about 40 minutes prior to the agreed time Rory called to say a workman would arrive about 20 minutes later to begin the window remove and that he would follow about 30 minutes after that with the new window. The removal, installation, and clean up took roughly 90 minutes. The new window fits snugly, opens easily, shuts completely, and the finishing work around the window looks very nicely done. I am quite happy with the results. Rory and his associates were professional, friendly, and kept me informed when things were off schedule. Should the need arise I would not hesitate to use R&R again. A final note: During the time from my first contact with the company to the completion of the work, the company changed its name to Igzakt from R&R. Obviously this has not been noted yet on the Angie's List web site.

Very responsive to my call, arrived promptly for consultation and provided free estimate that was absolutely in line with other estimates I received. I opted to have the work done by a different company but would consider calling R & R again in the future.

Another vendor said we'd have to replace the entire frame, at more than three times the cost of R & R. R & R replaced only the broken pane, and it looks just fine. It took the supplier a little over a month to provide the replacement glass. I guess that's normal, but I would have appreciated a call after three or four weeks had passed to let me know the status of the order.

I felt that his prices in comparison to other companies I contacted was extremely fair. They have a really good website. They're very prompt in contacting me to let me know the times and if I have any other problems they would solve it quickly. Their level of professionalism astounded me.

We needed to have the windows repaired quickly as we are preparing to move. Many other companies had a several week wait to even come out and give us an estimate....that is if they bothered to return emails or phone calls at all. R & R returned our initial call within an hour and set up a time to come evaluate the windows within two days. His office sent us a written quote the next morning and set us a time to repair the windows the next week. The windows were lubricated, tuned, and realigned very efficiently and they left the area clean. The next day, his office sent us a final invoice indicating the work done and the amount paid. Of note, our neighbors had a similar problem with their windows. R & R charged us less than half of what our neighbors paid to have theirs repaired. All communications were friendly, prompt, and professional. On both visits, they were slightly late (about 15 minutes), but they did call and kept us informed. I would absolutely use them again.

They are excellent. He was quick and delivered everything exactly when he said he was. He was very reliable.

unknown

Needed some window glass replaced in some of the windows at my 85 year old condo building. Rory was quick to respond with the estimate and the quote was the lowest of the three I received. He did a great job, was there on time and done within the timeframe he gave me. Overall exactly what I expected. I will use him again.