Peter Flooring Inc

He was real diligent about calling me. He just said that he could come out and give me an estimate. I didn’t call him back because I already had someone for the job. I contacted them because of their location and their ratings in Angieslist.

That turned out well. The prices were great and they did an excellent job for that price.

This is the 4th time i have employed Peter Flooring to do work for me. Every time, the service and quality has been excellent. We recently added a 2nd floor to our house. All work was done by a contractor except for the flooring, as i requested to be able to use Peter Flooring for the work based on my previous experience with the company. They were flexible in their ability to work within my contractor' schedule, and completed the work on time and on schedule. the care and craftsmanship they provide is excellent - Peter is very conscientious in his oversight of projects and is very careful and aware on the impact, preparation and success of his projects. He pointed out places in the subfloor that would create issue with the wood flooring, so that i could make sure they were adjusted before his men started the work. Overall, i have been very happy with the service i receive from this company over the years and will continue to use them on all my flooring projects.

This was not a good experience. I waited awhile to write this, because I wanted to be as clear and even-handed as possible. In addition, under the Angie's List system, the contractor gets the last word when negatively reviewed, and I don't want any misunderstanding from whatever Peter might write in response to this review. The problems came in four flavors: problems with trust, problems with high-pressure, last minute changes on his end, problems with communication, and problems with quality. Trust: I made a specific request about dangerous dust and they ignored it. We had already put up plastic tarps to contain dust in these rooms. We told the Day 1 crew that we had a baby in the house, that we wanted the active sections to stay tented off, and that they should be careful about taping shut those openings. "No problem," they said. And as soon as I walked out of the room, they tore open the sheets and started the heavy sander. I had to go back and stop them, and they clearly weren't happy about it. I don't expect zero dust. But if they preferred not to take this basic precaution, then they should have been up front about it. Trust was a serious issue from Day 1. High-pressure last-minute changes on his end: before they started, I told Peter we had some furniture in these two rooms that could not be moved out of the workspace, and asked whether he could do the sanding in 2 parts. He said: "No problem." But once sanding started, he suddenly told my wife it all had to be done that day, and told his men to move everything out of the house. I had to rush home from work to stop them from hoisting--and damaging--our piano and dining table outside. The piano stayed, but he pressured us into letting them remove the rest. Then on the final bill, he added a $140 charge for the moving. (Strangely, the bill reads: "Additional WORK per customer’s request & approval: heavy furniture move out.") Nobody requested this "furniture move out," and we only approved it because he seemed ready to quit the job with the floor half-sanded. Punctuality: they were about an hour late each day. Poor communication: there was lots of back-and-forth, wasted time hearing different stories from Peter and his workmen about what should and could be done on each question. First example: our estimate included 3 coats of varnish. On Day 3, the crew called from their van, and I asked: when will you apply the third coat of varnish? Tomas wouldn't answer: "We'll talk." When they showed up, the other guy said this *is* the last coat, and if I have a problem, call Peter. I did. Now I got a blizzard of new stories: the sealer was the first coat of varnish; the floor will actually look better with 2 coats; the crew put thick coats on; his varnish is high-quality. Maybe those things are true, but that's not what the proposal said. And by then it was getting hard to trust much of anything Peter said. Second example: our estimate listed a choice between "natural color (standard kind)" vs. "natural color stain" (for an extra $232). They said they'd show my wife samples of those 2 options, but not until the sanding was done. What they actually did was show her 2 options that both cost the extra $232. When this showed up on the bill, Peter said (variously) that he had explained this to us, or that I had given him the green light to do it by saying (during the Day 1 furniture stand-off) that he should use his judgment. I recall saying that he could use his professional judgment *on whether to move the furniture and do the sanding/sealing all in one day*. And I only said that after hours of arguing with him. Mediocre quality: the workmen left varnish splotches on our woodwork, and tore dents in two places. Peter insisted his guys couldn't have done it. To his credit, he did come back out a few days later to look at it, and when he saw it, he admitted his workmen could have done the damage. He offered to bring back his guys to touch up, but I refused. He said he still wanted to make it right, so he promised to bring us some cans of a wonderful wood conditioner, free of charge. That was 3 months ago. I'm still waiting. I can think of some charitable explanations for all this: the language barrier (Polish-English), and clumsy communication inside their company. The less-charitable explanation: Peter picked up another contract on Monday and decided to rush our job so he could move on--and then charge us extra for the privilege of getting a rush job. About a week after all this, I looked up Peter's Flooring in the Better Business Bureau. Their rating: "C", accreditation revoked. By the 2nd day, we just wanted them out of our house. I would never hire them again.

This was not a good experience. I waited awhile to write this, because I wanted to be as clear and even-handed as possible. In addition, under the Angie's List system, the contractor gets the last word when negatively reviewed, and I don't want any misunderstanding from whatever Peter might write in response to this review. The problems came in four flavors: problems with trust, problems with high-pressure, last minute changes on his end, problems with communication, and problems with quality. Trust: I made a specific request about dangerous dust and they ignored it. We had already put up plastic tarps to contain dust in these rooms. We told the Day 1 crew that we had a baby in the house, that we wanted the active sections to stay tented off, and that they should be careful about taping shut those openings. "No problem," they said. And as soon as I walked out of the room, they tore open the sheets and started the heavy sander. I had to go back and stop them, and they clearly weren't happy about it. I don't expect zero dust. But if they preferred not to take this basic precaution, then they should have been up front about it. Trust was a serious issue from Day 1. High-pressure last-minute changes on his end: before they started, I told Peter we had some furniture in these two rooms that could not be moved out of the workspace, and asked whether he could do the sanding in 2 parts. He said: "No problem." But once sanding started, he suddenly told my wife it all had to be done that day, and told his men to move everything out of the house. I had to rush home from work to stop them from hoisting--and damaging--our piano and dining table outside. The piano stayed, but he pressured us into letting them remove the rest. Then on the final bill, he added a $140 charge for the moving. (Strangely, the bill reads: "Additional WORK per customer’s request & approval: heavy furniture move out.") Nobody requested this "furniture move out," and we only approved it because he seemed ready to quit the job with the floor half-sanded. Punctuality: they were about an hour late each day. Poor communication: there was lots of back-and-forth, wasted time hearing different stories from Peter and his workmen about what should and could be done on each question. First example: our estimate included 3 coats of varnish. On Day 3, the crew called from their van, and I asked: when will you apply the third coat of varnish? Tomas wouldn't answer: "We'll talk." When they showed up, the other guy said this *is* the last coat, and if I have a problem, call Peter. I did. Now I got a blizzard of new stories: the sealer was the first coat of varnish; the floor will actually look better with 2 coats; the crew put thick coats on; his varnish is high-quality. Maybe those things are true, but that's not what the proposal said. And by then it was getting hard to trust much of anything Peter said. Second example: our estimate listed a choice between "natural color (standard kind)" vs. "natural color stain" (for an extra $232). They said they'd show my wife samples of those 2 options, but not until the sanding was done. What they actually did was show her 2 options that both cost the extra $232. When this showed up on the bill, Peter said (variously) that he had explained this to us, or that I had given him the green light to do it by saying (during the Day 1 furniture stand-off) that he should use his judgment. I recall saying that he could use his professional judgment *on whether to move the furniture and do the sanding/sealing all in one day*. And I only said that after hours of arguing with him. Mediocre quality: the workmen left varnish splotches on our woodwork, and tore dents in two places. Peter insisted his guys couldn't have done it. To his credit, he did come back out a few days later to look at it, and when he saw it, he admitted his workmen could have done the damage. He offered to bring back his guys to touch up, but I refused. He said he still wanted to make it right, so he promised to bring us some cans of a wonderful wood conditioner, free of charge. That was 3 months ago. I'm still waiting. I can think of some charitable explanations for all this: the language barrier (Polish-English), and clumsy communication inside their company. The less-charitable explanation: Peter picked up another contract on Monday and decided to rush our job so he could move on--and then charge us extra for the privilege of getting a rush job. About a week after all this, I looked up Peter's Flooring in the Better Business Bureau. Their rating: "C", accreditation revoked. By the 2nd day, we just wanted them out of our house. I would never hire them again.

They did a very nice job. They came out right away when we called for an estimate. Provided a detailed estimate and started quickly. The workmen were very skilled and pleasant. They did their best to seal off the dust. The floors look nice and they answered any questions we did have.

We contracted with this company to refinish the floors in our new home. We made it abundantly clear that time was of the essence in completing the job; we were living in a hotel, with all of our furniture in storage, and complex arrangements were in place for us to move into the home on a specific date. Peter Flooring promised to liaise with our painters about timing of the promised three coats of polyurethane that were to be applied to the floors, and we were led to believe that they had done so, and that work on the floors was completed. We moved our belongings into the home on schedule and began to unpack. Approximately a week later, we were contacted by a representative of Peter Flooring, who asked when the final coat of polyurethane could be applied!!! This would have required moving 250 boxes, as well as over 80 pieces of furniture and ourselves, out of the home again. We asked whether Peter Flooring would pay for the cost of this, and never received an answer. In addition, by this time, other construction was underway at the home, precluding any further work on the floors even on a room-by-room basis. We spoke to a representative of Peter Flooring about adjustment of the balance due, and reached an agreement to pay a sum that was $1300 less than the full balance. We promptly paid the agreed sum. The floors squeak all over the house, and they are already showing signs of wear due to the fact that the final coat of polyurethane was never applied. We question whether even a second coat of polyurethane was applied on the first floor, the surface of which appears noticeably different from that on the second floor. Now, nine months later, despite the fact that Peter Flooring did not complete the work we contracted for, without any prior notice, they have turned over the $1300 alleged balance to a collection agency.

The work was performed and done well. The problems occurred when workers misplaced/switched key for entry into house. I had to leave work in downtown Chicago to let them in Skokie. The key they were using I had never seen before. We had not moved into the house yet and they were the only people who had access to the house. Upon inspection of work we discovered that two unopened shower curtains were missing. Each valued at $30. Our key was never returned, with the key missing we were forced to replace locks in the house. With the replacement cost of the locks and the missing shower curtains, I with held $200 from final bill of $1084.00 and sent a letter with the final payment explaining my actions. After several heated conversations with Peter the owner, who accused me of being a liar several times, I told him I was not going to pay the last of the balance. He proceeded to cash the check I had sent and then waited 2 years to submit the full amount (not just the $200 withheld) to a collection agency.

I think they are a little bit pricey, but the results are good. Their workmanship was very good. Everything like punctuality and communication was fine. I think they are considerably more compared to other people I checked with but I used them because in my previous house they did such a beautiful job that I didn't want to consider anyone else.

In spite of Peter Flooring's good reputation I was unable to obtain a written quote for services. An estimator did promptly come out to my home. He told me that refinishing my floors would require two days and he further stated that I would receive a quote within a few days. I did not get a quote and upon following up with the office, I was told that the estimator was having "email problems" and the quote would be sent within a day or two. I followed up once more, yet no quote was received.

They were very prompt and arrived on time. They did a great job. He finished when he said that he was going to be done. They were very polite and courteous and easy to work with. The work was top quality for a great price.

Although the quality of the work was good, I would not use this company again. The owner claimed he had applied the agreed upon 3 coats of varnish, when I had proof that only two coats were actually applied. During a heated phone conversation he apparently hung up on me, though later he claimed his phone went dead. They appeared several days later (just before I was going to initiate a complaint with Angie's List) and completed the job. They were also a bit pushy about collecting the fee, calling me to see if they could come over to pick up the balance. I told them that wasn't the way I did business, and dropped the check in the mail.

They listened to what we needed and gave us some suggestions. So far we think their price is very, very reasonable. I'm very pleased. We still have to have them come out to finish the second phase but from what we've seen so far we don't doubt it will still be a great experience. We will use them for our future flooring needs.

I DO NOT RECOMMEND THEM. I made a 6pm Monday appointment for an estimate on wood floor finishing and vinyl tile installation. I reconfirmed the appointment the day of the appointment. They stated they would call 2 hours before they came. At 6:45pm I got tired of waiting so I called them and found out the estimator goes home at 6pm. What I was also told is that they were going to call 2 hours before they came. Liars; the estimator goes home at 6pm... remember? They never acknowledged there was a 6pm appointment. So, they offered to send out the installers within 45 minutes to do the estimate. They had to call the installers to make this arrangement. The installers arrived on time (approximately 7:30pm). I was then told they only do wood flooring. I had told them when I made the appointment it was a 45 mile drive for me, so being on time was important. So, I made a 90 mile drive for me to find out they could only do half the work. I just can't get past the incompetence of taking my phone request. Why didn't you immediately tell me that you don't do tile. Very poor customer service. Can you imagine what the work would look like!! They can't take requests nor instructions. They owe me 90 miles worth of gas. I DO NOT RECOMMEND THEM.

They did good workmanship and I think they do good work, but they just have poor communication. The estimator had asked me if I wanted hardwood vents in the floor and I said no. The contract said I didn't want them. The workers did not speak English and they ended up cutting my floor to put the hardwood grates in, then tried to make me pay for them, but in the end I didn't have to. I tried to call the office and tell them what was going on they said they couldn't help me and that I needed to speak to the owner; couldn't get a hold of him.

Dustless sanding is a bit of a pipe dream if you've ever refinished hardwood floors. Still, Peter Flooring was great about sealing off the back room (living room) of our house from the rest of the residence, and we set up house in the dining room temporarily. The crew made fast work of the project and did great work. We did find one raised segment of the floor once work was completed (most likely from a nail near a seam), but we're hiring them again to do our master bedroom this summer. The lead worker couldn't believe that we wanted to stain the floor so dark, but they were good about coming back till we were happy with the color. They have a great deal of pride with there work, and provide ample information about how to keep the floor looking great.

I am happy with the end result, but was quite disappointed in Peter's communication. When they pulled up the tile in the downstairs hallway, they told me they had to replace a section about 2ft. x 2ft., which I was fine with, and agreed to. When I arrived the next morning, they had tore up ALL of the floor in the entire hallway, an area of about 100 sq ft, something I definitely had NOT agreed to. At that point I asked Peter about it, and he said they needed to do it. I expressed my frustration, but had them finish the project, since we had to move in later that week. They finished the job and did great work, but then they sent me a bill for $1100 more than the agreed upon estimate of $2400. I argued with Peter for a couple weeks and we finally agreed on $800, but I feel this is pretty unfair since all I agreed to was a $200-$300 repair.

Working with Peter Flooring was a very bad experience. They were late every day they were supposed to work and one day they left and were supposed to return a few hours later to finish, but never came back. They didn t call to say why or when we should expect them back to complete the job. Our 2 day job took 4 days. We were displaced from our house for much longer than we needed to be because they over scheduled When I did finally speak with him, he basically made a bunch of promises that he ultimately did not keep. The crew speaks very limited English but works hard and does decent work. I would not recommend using Peter Flooring. A common theme among all the negative reviews here are "not on time" and "miscommunication".

They were excellent in every way. They are on Angie's List, and we would recommend them to anyone. We already have. They have very good and competitive prices. This company deserves to be highly recommended to anyone.

We just bought a house and the hardwood floors were horrible. It looked like someone had tried to finish the floors themselves by pouring lacquer all over the place. We called a few different companies for quotes. The guy from Peter Flooring showed up when he said he would (unlike some of the other companies), explained all of our options, and got a formal quote to us in a day or so. Their price was far and away the best quote we received for the work. We decided to go with Peter, mainly because of the great price. We decided to add the molding in after they started and they were very good about explaining how much that would cost and very good about sticking to the price they told us. They finished the job when they said they would, and the floors look great. I still can't believe they looked so bad at one time. We are very satisfied with their work and would recommend them to anyone.

THE EXPERIENCE COULDN'T HAVE GONE ANY BETTER. THE WORKERS SHOWED UP EVERY DAY ON TIME AND WORKED 11 HOUR DAYS TILL THE JOB WAS FINISHED. TOTAL TIME ON THE SITE WAS 5 DAYS FROM START TO COMPLETE TERMINATION, AND THAT INCLUDED TWO POLYURETHANE FINISH COATS, WHICH BY THE WAY, HAD NO UNPLEASANT ODOR. THE RESULTING JOB WAS BEAUTIFUL IN ALL RESPECTS. I COULD RECOMMEND PETER FLOORING IN: PRICE, WORKMANSHIP, AND TOTAL JOB PERFORMANCE.

When I inquired about staining and finishing the stairs I was given a price of $3600. There are 28 standard oak stairs, no railing or spindles, this price seemed extremely high and I called to see if it was a mistake. Peter returned my call late at night and said he would lower the price to $2400, but he had to know within the hour or the work would stop. He explained the price was high because they had to be hand done. He went ahead and finished the stairs that took one man less than a day, I called Peter back thinking he must have thought there was railing or spindles, but he said the price was for the stairs only. Peter claimed the living room floors had to be refinished because the temperature dropped, but his crew told me the floors were fine.

I loved the work of the new flooring on the stairs but was disappointed in the repair job on the hardwood floors. We also did have an issue with communication on what I wanted. We were able to clear that up and it looks beautiful. As for the repair job, it just is not quite the best. There are little gaps enough so that my chair catches when rolling across and it looks a bit uneven. I would hire them again for a new installation but not necessarily for a repair job.

Their work was well done, but they didn t do everything they said they would. They were supposed to be done in a week, but they were not. Then they charged me extra for something. They were expensive because I didn t get what I asked for. There was misrepresentation and miscommunication. I wouldn t recommend them.

Excellent job. I could not have expected more.