Deljo Heating & Cooling

WE HAD SOME ISSUES WITH AN AIR CONDITIONER SERVICE CALL A FEW MONTHS BACK, BUT IT SEEM TO HAVE BEEN THE EXCEPTION... THEY HIRE GOOD PEOPLE WHO KNOW HOW TO DO THEIR JOB WELL AND THIS VISIT WAS NO DIFFERENT. IT WAS A ROUTINE CHECK-UP... BUT THE TECHNICIAN SUGGESTED THAT I NEED TO REPLACE THE FILTER MONTHLY AND WARNED ME THAT IF THE UNIT GETS TOO DIRTY, HE HAS TO COME BACK AND VACUUM OUT THE WHATCHAMAJIGGER. A $300 SERVICE CALL,SO I DEFINITELY WANT TO STAY ON TOP OF IT. IT WAS A NICE RECOMMENDATION GIVEN HE MAKES NO $ OFF ME BUYING FILTERS AT THE HARDWARE STORE AND SHOWS THAT THEY'RE NOT OUT TO BLEED ME DRY.

PURCHASED THE GOLD STAR PROGRAM FOR MY 3 UNIT APARTMENT BUILDING AND A SIGN FAMILY. IT COSTS $159 FOR EACH UNIT AND WILL INCLUDE THE AIR CONDITIONING SPRING MAINTENANCE. THE TECHNICIAN WAS VERY POLITE AND THOROUGH AND CLEANED UP AFTER HIMSELF. HE SHOWED ME HOW TO CHANGE THE AIR FILTERS ON THE FURNACE. HE WAS 20 MINUTES LATE, BUT HE CALLED TO LET ME KNOW HE WAS RUNNING BEHIND SO IT WAS NOT A PROBLEM.

QUICK RESPONSE TO MY BUSINESS AT THE BEGINNING OF A LONG (BUT NOT LONG ENOUGH), HOT SUMMER. VERY PROFESSIONAL WITH EXPLANATION OF PROBLEM AND SEVERAL THERMOSTAT CHOICES FOR THE SOLUTION. THERMOSTAT REPLACED AND TESTED. A/C SYSTEM CHECKED AT MY REQUEST AND COOLANT TOPPED OFF. REPLACEMENT THERMOSTAT QUITE EXPENSIVE ($250) BUT IT REPLACED THE $50 HOME DEPOT ONE I GOT WHICH ONLY WORKED FOR 3 MONTHS. NO PROBLEMS SINCE.

THE SALESMAN WAS VERY INFORMATIVE AND POLITE, BUT HIS VISIT TOOK TOO MUCH TIME. HE MAILED THE ESTIMATE WHICH TOOK SEVERAL DAYS. THE OTHER COMPANIES GAVE THEIR ESTIMATES ON THE FIRST VISIT, SO WE CHOSE ONE OF THEM. I NEVER GOT HIS PRICE, SO I'M NOT SURE IF THEY WOULD HAVE BEEN COMPETITIVE.

THEY TRIED TO STEER ME TOWARDS A HIGH-VELOCITY (SPACE-PAK) SYSTEM, BUT I WANTED TRADITIONAL SYSTEM BECAUSE HIGH-VELOCITY SYSTEMS ARE 1)MORE EXPENSIVE AND 2)LOUDER. GREAT IN A LOT OF SIMILAR APPLICATIONS, BUT I HAD ROOM FOR FULL-SIZE DUCTWORK.

GREAT OVERALL EXPERIENCE. BOB TURK GAVE THE ESTIMATE. VERY PROFESSIONAL. ROBERT WAS THE PRIMARY INSTALLER. HE WAS VERY CAREFUL AND METICULOUS. HE IDENTIFIED A PROBLEM AND CAME UP WITH A GOOD SOLUTION. IT INCREASED THE COST BY ABOUT $400, BUT IT SEEMED TO MAKE A DIFFERENCE AND THEY WOULD NOT INSTALL THE FURNACE WITHOUT FIXING THE AIR FLOW PROBLEM BECAUSE THEY SAID IT WOULD BE POINTLESS. THEY WERE VERY CAREFUL ABOUT CLEANING UP WELL.

I CALLED AND WAS ABLE TO GET GREG OUT THE NEXT DAY AT A TIME THAT I CHOSE. YOU CAN'T BEAT THAT! I WATCHED AS HE DID WHAT SEEMED A METICULOUS CHECKUP ON THE SYSTEM. SO FAR, NO PROBLEMS... HE WAS ALSO VERY NICE IN EXPLAINING THE (MINOR) PROBLEM WITH NOT GETTING CIRCULATION IN THE MASTER BEDROOM. BOTH DELJO AND ANOTHER LEADING COMPANY ON THE LIST PUSHED THEIR ANNUAL PROGRAM, WHICH COSTS MORE BUT ALSO COVERS A CHECKUP ON THE A/C IN THE SPRING AND GIVES A DISCOUNT ON SERVICES, MEANWHILE. PLUS PRIORITY SERVICE AS I UNDERSTAND. I SIGNED UP.

THE OFFICE STAFF WAS VERY UNDERSTANDING OF THE SITUATION AND PROVIDED PROMPT ATTENTION, ALTHOUGH I WAS EXPECTING TO WAIT SEVERAL DAYS. THE COMPANY SENT A SERVICEMAN OUT WITHIN 24 HOURS OF MY CALL. HE ARRIVED WITHIN 30 MINUTES OF PREDICTED ARRIVAL TIME, FIXED THE PROBLEM IN LESS THAN AN HOUR, WAS NEAT, AND CLEANED UP THE WORK AREA AFTERWARDS, AND EXPLAINED WHAT HE WAS DOING WHILE WORKING.

THEY WERE PUNCTUAL. MY BOILER IS FINE. CLEANED MY VERY OLD BOILER. DIDN'T NEED TO BE REPLACED. I FELT VERY COMFORTABLE WITH HIM.

SHOWED UP EARLY, FIXED PROBLEM WITH A SIMPLE AND CHEAP REPAIR RATHER THAN TRYING TO UPSELL MORE EXPENSIVE WORK. I AM VERY HAPPY WITH THIS COMPANY.

VERY PROFESSIONAL, PROMPT ESTIMATE. ROBERT TURK WAS A VERY PROFESSIONAL MAN. WE DECIDED NOT TO GO WITH THEM BECAUSE THEY WERE 30% HIGHER IN COST THAN ANOTHER TOP RATED ANGIE'S LIST COMPANY. HOWEVER, I WOULD STILL RECOMMEND THEM AS A TRUSTWORTHY COMPANY.

VERY NICE, PROMPT, AND KNOWLEDGEABLE.

VERY PLEASANT, ON TIME, AND EFFICIENT. SINCE IT WAS MAINTENANCE AND CLEANING, NOTHING WAS FIXED BUT HOPEFULLY FUTURE PROBLEMS PREVENTED.

THEY DID REPAIR MY FURNACE, BUT THEY SAID THEY CHANGED THE FILTERS WHEN THEY DID NOT. I WENT FOR SEVERAL MONTHS WITHOUT ANY NEW FILTERS, AND I HAD BEEN USING THEM FOR 2 YEARS! I NEEDED AN UNUSUAL FILTER, AND THEY HAD JUST NOT BEEN INSTALLING THEM.

I WAS VERY PLEASED AT THE EXPERTISE, THE EASE OF THE DIAGNOSIS, AND THE EFFORTS HE TOOK TO INSURE THAT I COULD DIAGNOSE AND REPAIR THE PROBLEM MYSELF.

THE CREW WAS ON TIME. THEY RECOMMENDED A COMPARABLE UNIT TO THE ONE WE HAD. THE WORK WAS DONE ON TIME, AND THEY WERE PROFESSIONAL.

OUTSTANDING. I CALLED ONE OTHER COMPANY FIRST. REP CAME OUT AND SAID I NEEDED A $400 REPAIR BUT DIDN'T HAVE THE PARTS HANDY. AFTER 3 DAYS I DIDN'T HEAR BACK AND LEFT 3 MESSAGES. NEVER HEARD BACK. SO I CALLED DELJO AROUND NOON ON A FRIDAY. THEY WERE ABLE TO SEND SOMEONE OUT THAT SAME DAY. FOUND THE REAL PROBLEM WAS SOMETHING DIFFERENT AND HAD IT FIXED WITHIN THE HOUR. I'LL NEVER CALL ANYONE ELSE.

INITIALLY, I THOUGHT THE WORK WAS SATISFACTORY, BUT LESS THAN A MONTH LATER I HAD TO HAVE THEM RETURN TO ADD FREON TO THE A/C UNIT. I DON'T KNOW WHY THAT WAS MISSED AT THE FIRST SERVICE CALL IN WHICH THE TECHNICIAN SAID HE CHECKED ALL THE FLUID LEVELS AND FOUND THEM TO BE SATISFACTORY.

THE WORKERS WHO CAME TO DO THE INSTALL HAD A RADIO PLAYING LOUDLY THE ENTIRE TIME THEY WERE WORKING, WHICH WAS ANNOYING SINCE I HAD TO HAVE THE WINDOWS OPEN (NO A/C!) AND I WORK FROM HOME. THEY DIDN'T ASK IF I MINDED. AFTER THEY LEFT, THE PORTION THAT IS LOCATED IN THE BASEMENT LEAKED SO WE HAD TO CALL THEM BACK OUT TO FIX THAT. OTHER THAN THOSE TWO COMPLAINTS, I'M HAPPY WITH THE PRICE WE PAID AND THE REST OF THE WORK. THEY TOOK AWAY ALL DEBRIS, PACKING MATERIALS AND OLD A/C UNIT.

I WAS ABLE TO MAKE AN APPOINTMENT ON THE DAY I CALLED. THEY ARRIVED WHEN THEY SAID THEY WOULD AND FIXED THE PROBLEM. IT STOPPED WORKING AGAIN 10 DAYS LATER, AND THEY CAME BACK AND FIXED IT FOR NO CHARGE.

MY INITIAL CONVERSATION WITH DELJO WAS GOOD. MY A/C WENT OUT DURING ONE OF THE HEAT WAVES. THEY SCHEDULED SOMEONE TO COME A FEW DAYS LATER ON SATURDAY. THE GUY THAT CAME SEEMED FRAZZLED AND NEVER MADE CONTACT. HE TOLD ME WHAT NEEDED TO BE DONE, ALTHOUGH I REALLY WASN'T SURE WHAT WAS WRONG. HE TOLD ME I HAD TO RESCHEDULE. WHEN I CALLED NO ONE HAD THIS GUYS NOTES OR KNEW WHERE HE WAS. HOWEVER, IN THE END THE MANAGER CAME OUT AND FIXED WHAT COULD HAVE BEEN CLOSE TO A $500 DOLLAR PROBLEM, CLEANED EVERYTHING UP AND CHECKED MY SECOND AIR. HE WAS GREAT, EXCEPT WHEN HE LEFT MY ROOF (WHERE MY SECOND AIR-CONDITIONER IS LOCATED) HE FORGOT TO TURN THE SWITCH BACK ON. EXCEPT FOR A FEW GLITCHES I WOULD AND HAVE RECOMMENDED THEM.

DELJO COULD HARDLY HAVE BEEN MORE PROFESSIONAL FROM THE PHONE CALL TO THE VISIT. I HIGHLY RECOMMEND THEIR SERVICES.

EMAILED, TOOK THEM ABOUT 3 DAYS TO GIVE ME A CALL. I RETURNED CALL; AGAIN, TOOK ABOUT 2 DAYS TO GET BACK TO ME. SINCE FIRST TRYING TO CONTACT THEM, I HAD TWO OTHER COMPANIES OUT THAT GAVE ESTIMATES.

TOM THE SERVICE TECH WAS ABSOLUTELY RIGHT ON TIME, AS WELL AS BEING VERY PERSONABLE YET PROFESSIONAL. MY INITIAL CALL FOR SERVICE WAS HANDLED VERY WELL, AND THE APPOINTMENT WAS SCHEDULED AROUND MY SCHEDULE, WHICH I APPRECIATED. I SIGNED A SERVICE AGREEMENT FOR FALL SERVICE AS WELL. ONCE AGAIN, A VERY POSITIVE EXPERIENCE WITH ANGIE'S LIST PARTICIPANTS. I EVEN HAD A COUPON FOR A DISCOUNT!

I LOVE DELJO! BOB TURK (SALES) IS GREAT. HE'S VERY HONEST AND GAVE ME ALL THE INFORMATION I NEEDED. HE TOOK TIME, BOTH OVER THE PHONE AND IN PERSON, TO THOROUGHLY ANSWER ALL MY QUESTIONS, ADDRESS ANY CONCERNS, AND ADVISE ME ON ALL MY OPTIONS. HE ALSO SQUEEZED ME IN DURING THE HOTTEST WEEK OF THE YEAR, AFTER ANOTHER COMPANY DIDN'T SHOW FOR THEIR APPOINTMENT. BOB ALSO GAVE ME TWO SEPARATE QUOTES WHEN I ASKED ABOUT DIFFERENT GRADES OF PRODUCT. HECTOR AND MARLIN (INSTALLATION) ARRIVED EARLIER THAN EXPECTED THE NEXT MORNING, AND WERE BOTH POLITE, PROMPT, FRIENDLY, KNOWLEDGEABLE, AND VERY HARD WORKING, EVEN IN THE EXTREME HEAT. JOYCE, IN THE OFFICE, IS HELPFUL AND PLEASANT AND SEEMS TO REALLY CARE ABOUT THE CUSTOMER! HOW REFRESHING! ON MULTIPLE ENCOUNTERS, I'VE FOUND THIS COMPANY TO BE TRUSTWORTHY AND CUSTOMER-FOCUSED, AND THIS TIME THEY WERE APPROX $1000 LESS THAN THEIR COMPETITION. I HIGHLY RECOMMEND THEM!