Glen Ellyn Storage Corp.

Description of Work: This company suggested to me that I have them to do a complete move for me from the beginning to the end when I hired them to help me with my move to California from Naperville, IL in June of 2017. They suggested that I put my furniture into storage locally from the moving date of June 26 and come back in the fall to have them take it back out of storage and move me to California, at the end of September or in October. This was done to save money by waiting until the fall when there would be lower moving rates and storing my furniture in Chicago instead of California since we did not have a new house yet. It also guaranteed that I would use them in the fall. We found a house in California in September and closed on it September 27 and went back to Chicago to oversee the removal of our furniture from storage. When Mayflower movers, their contractor came to pick up the furniture they found that my expensive solid wood furniture pieces had been badly scratched and showed both me and Liz, the sales person of Glen Ellyn the damage. They had been improperly protected. I mentioned to them in June that I thought the movers looked like college students, not professional movers, which they obviously were not! When I contacted Sue, (the Glen Ellyn manager of the move), immediately while the movers were working, to ask for a claim form she emailed it to me without saying anything else. When the furniture was delivered in California on October 4th, I checked it out and filed the claim on October 5th. Glen Ellyn denied my claim saying I only had 90 days from June 26th - now this time constraint is NOT even in the contract and anyway and I had paid for extra insurance so they took that too. I didn't 'receive' my funiture on June 26th, they know they put it in storage and I left town that day. I never saw it. So what they did, which is unethical, is say that I had 90 days from June 26 is the deadline for filing a claim - again, no mention of this 90 days limitation in my contracts - and then when I asked for the claim form...on September 27th, (day 91) Sue failed to even say anything about dates - which of course appears to have been done on purpose. This is all besides the point - this 90 day period wasn't in the contract and they know they did it but refused the claim anyway. This is an irresponsible and UNETHICAL company and I surely do NOT recommend them. I'll see if I can file a claim with the Department of Insurance, you should not trust this company. Dangerous company to use when it comes to moving your furniture! They don't care about the damage they do on your personal belongings.

Description of Work: delivered a storage/moving container which we are loading for a move to Florida.

Description of Work: they were fine

Description of Work: MOVED MY ENTIRE HOUSE TO MY NEW HOUSE. ESTIMATED WT 6500 LBS.

Description of Work: MOVED AND STORED HOUSEHOLD FULL OF FURNITURE FOR TWO WEEKS.