ADVENTIST BOLINGBROOK MEDICAL

ONCE AGAIN, THEY PROVE TO BE INEPT AND UNCARING. I try. I give this terrible facility another chance every few years HOPING THEY HAVE IMPROVED, and each time, THEY ONLY PROVE THEIR INCOMPETENCE AND LACK OF CARING. Friday, March 31, 2017 at around 11:00am I went in for an X-Ray. I go to admissions and told to wait in a room. Surprisingly, it was only ten minutes before a woman came in to get me so I could be registered. I don't know her name because she never introduced herself. I give her my insurance card. She can't find ANY of my benefits information on her computer. (Which is surprising, because the doctor from that same hospital had no problem. My Primary Care Physician had no problem finding it. The dermatologist from another medical group had no problem finding it. And yet another doctor found all the information easily. Four doctors over the past six months had no difficulty in gathering my insurance benefits information. This woman could not find the information that 4 other doctor's offices found quite easily. But THAT'S not even what has me upset about this terrible facility. So this woman calls Blue Cross Blue Shield. I could tell she was frustrated by all the phone prompts she had to answer. A string of voice prompt answers for about 2 minutes. Then silence. What does she do next? SHE HANGS UP THE PHONE, looks at me and tells me they want her to speak to a benefits adviser. OF COURSE THEY DO!!! IS THIS HER FIRST DAY ON THE JOB? AND THAT'S WHEN SHE HANGS UP?!!! She proceeds to tell me that when they can't find out what the benefits are, they take a $50 deposit and then they'll just bill me when it's all finalized. ***?!!! I asked her is she would buy anything without knowing the price and just have someone bill her afterwards... or if she would give a car dealer a $50 deposit for a car, drive it away owning it, and THEN get a bill? She thought it was funny. I didn't That was 45 minutes of once again, PROVING THAT THIS IS ONE OF THE WORST RUN HOSPITALS I'VE EVER SEEN! INCOMPETENCE AT EVERY STEP, EACH AND EVERY TIME I TRY THEM TO SEE IF THEY'VE FIGURES IT OUT YET, BUT EACH TIME, THEY SEEM TO GET WORSE. Today was no exception.

Ask for James Peters as your service technician. Extremely nice and I would feel comfortable recommending him to anyone.

Staff were very friendly. Facilities were clean and spacious. We arrived in the evening and we were seen immediately. Nurses and doctors worked quickly to make sure my loved ones were taken care of when we arrived. My family members are healthy now thanks to this initial reaction. Doctors did not complete thorough examinations of my family after initial assessment to coordinate ongoing care. Some nurses did not complete thorough examinations and obstetrician did not actually physicianlly examine patient after initial assessment. Hospital billed my insurance twice for the hospital stay then took 6 months to straighten out that billing error on their part. They then threatened to send us to collections for not paying timely.