We were lied to by the salesman who stated that they would take precise measurements and build the windows to compensate for any out of square, it was a lie. The windows had significant gaps that had to be filled in and not even close to the actual measurements.

good price. Had some issues with a specific person in the company having poor customer service skills. However, Champion made things right and we are very happy with our services.

Awesome service awesome windows and screens

Took a little longer than expected but the work came out GREAT! Thank you!

Excellent. We had a new sliding glass door with built-in dog door installed. There was a fairly long wait time until the door was built (approximately 2 months), but once it shipped from their factory, the installation was fast and easy. We had a minor issue with the screen door, but they came out within 3 business days and fixed it. All in all I couldn't be happier with our door and our experience with the company.

Great windows, great salesman, great installation!

Excellent service and prompt installation.

They were excellent. We were very thrilled with the service all the way through.

Never showed up to give estimate and I have never received a call back after repeat leaving messages.

The doors ordered were too small for the space and a huge gap around the doors was filled in with caulking, leaving the house look unfinished.

Champion came and assessed our needs and gave us a proposal for the work to be done. The salesperson explained each step in the process and gave us a calendar of when the product would arrive, when the installers would do their work and an appointment for Champion to visit and inspect the installation to assure it was up to the Champion. Everything went according to plan and we are very pleased with the product and the work performed. We would use Champion again in a heartbeat.

.........

Champion did an excellent job from the initial interview to the job completion. We could not be happier.

unknown

The salesman was very nice and professional and not overly pushy. Very knowledgeable. I was very impressed

We only wanted an estimate for three windows but they provided a full house estimate including removing my triple pane windows with their new windows with the assumption that they would perform better.  It is my understanding replacing a decent window with a high price window will not provide a payback of money over any period of time.  They used a high energy light bulb and a guage which reads BTUS to tell me how good there windows perform.  The problem is we only have a short cooling season and the SHGC of their windows was actually similar to my existing windows.  They really did not understand efficiency or the math to determine Return on investment.  A lower cost window actually has a better payback so I suggest finding a low pressure sales window company.

The salesman spent at least 4 hours beating us to death with the details of the superiority of Champion windows.  Much less time was necessary.  We agreed to all the terms, and, bottom line, the windows themselves are satisfactory for the most part.   However, the installation was performed by a subcontractor, not Champion windows.  The subcontractor was fast, but in the process damaged the interior walls and tracked dirt through the house that was not cleaned up.  After the installation was complete, I documented the wall damage and soiled carpets to the manager, who did come out to the house and agreed the that the wall damages and carpet soiling were valid issues.  When the manager asked me if I wanted the subcontractor to correct the problems or someone from Champion, I opted to have the Champion employee perform the repairs to the walls.  Those were done quickly and professionally to my satisfaction.  I cleaned up the soiled carpet myself.
It is now almost 6 years later.  We are mostly pleased with the windows, but the vinyl has already dried and yellowed on the south-facing side of the house.  The west-facing window were poorly sealed, and every winter I have to put tape on the windows to reduce the drafts.  I called several times to request service, but the calls were never returned.  I figured that since they had my money, no further response was necessary.
Would I buy Champion windows again?  Probably not.  The windows themselves are not bad, but dealing with the company is quite unpleasant.  When you do see a salesman or representative, they seem to thing that a can of their spray window cleaner will assuage any issues you might have.

unknown

It was great. I had a good experience in the past with their warranty.

Honestly there were a few hiccups, but what impressed us the most was how they addressed and fixed those hiccups.  Turns out the style of shingles we first ordered were only available on the east coast, and they went out of their way to find a product available that was similar to the one we originally picked out.  We were very happy with the new shingles.  We were very happy with the way they handled the whole experience.

Very good on time proper install in timely manner great customer service.

They wanted to take the whole window out. They guy was very rude.

The salesman demonstrated and explained the window technology, made recommendations and prepared a quote based on our decision.  A technician came the next week on his scheduled date and time.  He reviewed the order with us and correctly measured each window for replacement.  Our order was processed and arrived in just over 4 weeks as promised.  We scheduled the installation date and the installers arrived on time, removing the old windows and installing the new.  The crew were professional, polite and worked hard all day.  They kept their work area clean and policed up the area when finished.  A job well done.

unknown

It went well overall.  I am very pleased with the quality of champion windows.  We bought at the right time and had a bid from another window dealer in the area and were able to get an even better deal out of champion windows.  So the windows ended up being about 40% off of their "original" retail price.  Without this discount I would have found them to be too expensive and would have likely gone with another window dealer/manufacturer.  The installation went okay.  I was not completely satisfied with the window installation.  Some of the workers did not do the neatest job applying the caulking to the outside windows.  But they did come out and fix it for me after I complained.  When I had champion come out and replace two more windows the next year it was the same main installer and he did not have the other two guys working with him and it went much better.  They seem to be a good company that really stands by their work.  I think if you are replacing your windows and you are going to be in your home for the long haul, it is probably worth spending the little extra money for these windows.  I think they are the best replacement vinyl windows on the market.