Champion Windows and Home Exteriors of Boise

good price. Had some issues with a specific person in the company having poor customer service skills. However, Champion made things right and we are very happy with our services.

Great windows, great salesman, great installation!

Excellent. We had a new sliding glass door with built-in dog door installed. There was a fairly long wait time until the door was built (approximately 2 months), but once it shipped from their factory, the installation was fast and easy. We had a minor issue with the screen door, but they came out within 3 business days and fixed it. All in all I couldn't be happier with our door and our experience with the company.

Took a little longer than expected but the work came out GREAT! Thank you!

Awesome service awesome windows and screens

They were excellent. We were very thrilled with the service all the way through.

Never showed up to give estimate and I have never received a call back after repeat leaving messages.

The doors ordered were too small for the space and a huge gap around the doors was filled in with caulking, leaving the house look unfinished.

Champion came and assessed our needs and gave us a proposal for the work to be done. The salesperson explained each step in the process and gave us a calendar of when the product would arrive, when the installers would do their work and an appointment for Champion to visit and inspect the installation to assure it was up to the Champion. Everything went according to plan and we are very pleased with the product and the work performed. We would use Champion again in a heartbeat.

Excellent service and prompt installation.

Champion did an excellent job from the initial interview to the job completion. We could not be happier.

The salesman was very nice and professional and not overly pushy. Very knowledgeable. I was very impressed

We only wanted an estimate for three windows but they provided a full house estimate including removing my triple pane windows with their new windows with the assumption that they would perform better. It is my understanding replacing a decent window with a high price window will not provide a payback of money over any period of time. They used a high energy light bulb and a guage which reads BTUS to tell me how good there windows perform. The problem is we only have a short cooling season and the SHGC of their windows was actually similar to my existing windows. They really did not understand efficiency or the math to determine Return on investment. A lower cost window actually has a better payback so I suggest finding a low pressure sales window company.

The salesman spent at least 4 hours beating us to death with the details of the superiority of Champion windows. Much less time was necessary. We agreed to all the terms, and, bottom line, the windows themselves are satisfactory for the most part. However, the installation was performed by a subcontractor, not Champion windows. The subcontractor was fast, but in the process damaged the interior walls and tracked dirt through the house that was not cleaned up. After the installation was complete, I documented the wall damage and soiled carpets to the manager, who did come out to the house and agreed the that the wall damages and carpet soiling were valid issues. When the manager asked me if I wanted the subcontractor to correct the problems or someone from Champion, I opted to have the Champion employee perform the repairs to the walls. Those were done quickly and professionally to my satisfaction. I cleaned up the soiled carpet myself. It is now almost 6 years later. We are mostly pleased with the windows, but the vinyl has already dried and yellowed on the south-facing side of the house. The west-facing window were poorly sealed, and every winter I have to put tape on the windows to reduce the drafts. I called several times to request service, but the calls were never returned. I figured that since they had my money, no further response was necessary. Would I buy Champion windows again? Probably not. The windows themselves are not bad, but dealing with the company is quite unpleasant. When you do see a salesman or representative, they seem to thing that a can of their spray window cleaner will assuage any issues you might have.

It was great. I had a good experience in the past with their warranty.

Honestly there were a few hiccups, but what impressed us the most was how they addressed and fixed those hiccups. Turns out the style of shingles we first ordered were only available on the east coast, and they went out of their way to find a product available that was similar to the one we originally picked out. We were very happy with the new shingles. We were very happy with the way they handled the whole experience.

Very good on time proper install in timely manner great customer service.

They wanted to take the whole window out. They guy was very rude.

The salesman demonstrated and explained the window technology, made recommendations and prepared a quote based on our decision. A technician came the next week on his scheduled date and time. He reviewed the order with us and correctly measured each window for replacement. Our order was processed and arrived in just over 4 weeks as promised. We scheduled the installation date and the installers arrived on time, removing the old windows and installing the new. The crew were professional, polite and worked hard all day. They kept their work area clean and policed up the area when finished. A job well done.

It went well overall. I am very pleased with the quality of champion windows. We bought at the right time and had a bid from another window dealer in the area and were able to get an even better deal out of champion windows. So the windows ended up being about 40% off of their "original" retail price. Without this discount I would have found them to be too expensive and would have likely gone with another window dealer/manufacturer. The installation went okay. I was not completely satisfied with the window installation. Some of the workers did not do the neatest job applying the caulking to the outside windows. But they did come out and fix it for me after I complained. When I had champion come out and replace two more windows the next year it was the same main installer and he did not have the other two guys working with him and it went much better. They seem to be a good company that really stands by their work. I think if you are replacing your windows and you are going to be in your home for the long haul, it is probably worth spending the little extra money for these windows. I think they are the best replacement vinyl windows on the market.

It seemed like the representatives demonstrated a lack of attention to audience. I live in a very modest home in need of cosmetic fixes (old carpet, cabinets, furnishings). I cannot understand how anyone would anticipate that I would spend 7400 to replace 5 simple slider windows. This cost did not include color upgrade, as I was looking for dark brown frames. I told the representatives that the cost was prohibitive, and that if I had 7400, I would likely upgrade my cabinets and buy cheaper windows. it seemed like there was pressure to sign a contract at time of demonstration. After understanding that I would not finance these windows, they then offered to sell me the "sun room" glass windows, that would cost approx 3400, + additional cost for tan instead of white. The representatives spent almost 2 hours at my house, and it wasn't until the final 30 minutes that they revealed the cost. I felt like they had wasted their time and mine. I was very disappointed in Champion, as they tried to pressure me in to purchasing windows that were clearly outside of my budget, and were pursuing an immediate contract.

I love my windows! What they do is that they have a place where the windows are especially made for them and that was something I wasn't aware of until I drive and paid my money. So I had to wait for 6-8 weeks for the new window to come in. And then, when they finally got it in here, they ordered two left side windows instead of one right and one left and that had to be ordered and that was another 6 weeks. But I like the fact that they came out and talked to us and showed us the benefits of their window. They also gave a demonstration of what it was capable of. Because it was summer when when I get that window in, they said that it would keep it from having the heat come into the house so heavily. And that window is on my sunny side of my house. It has been comfortable in my front room since. They were a trustworthy company that you can't be done, you have to look into everything. I liked them and I they did a really good job. They were willing to work with me so I would say they are a good company.

The circle-top window that Champion installed in our bonus-room was leaking water into our house. I called to complain about this and a Champion-installer came out to see what the problem was. He found that the window had been constructed improperly, and imformed us that he could just calk the existing window to stop the leak, or have the entire upper portion of the cirlcle-top window torn down to find out why it was leaking. We decided to try the callking method, for fear that tearing down the window would do more damage than good. The window is on the second floor of our house, and he didn't come with any scaffolding or ladders, so the calking job was done by leaning out from the inside of the slider part of the window, to the circle-top above. Obviously that is not an easything thing to do, so the calking job left something to be desired, as far is how it looked, but it did fix the problem. Probably the single most disgusting thing about this matter is that I have not heard one word from Champion (to ask if the problem had been corrected) since the installer was here. Now that summer is nearly over we can give our opinion on how the "famous" Champion 365 glass works to cut down on the amount of heat that is allowed to penetrate through that glass. I have to admit that the glass did a great job in keeping our house a lot cooler this past summer. However the amount of noise that is passes through the wiindows is totally unacceptable. The only window that we did not replace in our house is now the best window we have for keeping out the noise. All the Champion sliders are terrible in that regard. Maybe if we had put in casement windows, instead of slide/by windows, the results would have been better, but these sliders are terrible. We may have to end up puting the house up for sale, because the noise is so annoying.

Champion did a great job and their followup free work under warranty and just being nice anytime we had any problem develop has been exemplary !

Well first I was walking through the home and garden show in Boise and I noticed there display and I had some questions. The Rep at the home and garden show was very helpful I said I was in need of new siding on my home due to the cheap material used when it was first built. The Rep said that they would be happy to set an appointment with me and come to my house to discuss the concern. I called them on a Mon morning and asked if they would be able to come out that week and the woman who answered said that she was sure they could be out by Wed. morning. I said is there anyway they could come out later Fri. evening or sat she said let me check. I was on hold for maybe 20 sec and she came back on the line and said that one of there Sales Associates would call me later that day to set up a time to meet with me. The Rep that contacted me 10 min Later was Bron Gailey he said that he would be happy to stio out on Sat and discuss our options for siding I said great what time will you be there so I can make sure to be home. He said I'll be there between 8-9am. I said that will be fine I'll make sure I am home and we will see you then. On Sat. morning Bron Called at around 8 to say he might be a little late there was a meeting that morning and it might take a little longer than expected due to the new type of siding I was thinking about they needed to get more info form there Regional Manager. I said that's no problem I will go do the few thing I need to get done just call me a 1/2 before you are going to arrive and I'll get right home. Bron called back at 8:55 and said that he would be at my home betweem 9:20 and 9:40 I said great I'll meet you there he arrived at 9:25am. I said hello and he replied with its nice to meet you. We walked around the property and I showed him what I was concerned with and what I would like done. He was writing down all of the items I llisted while we were looking at them. It made me feel at ease that someone was just as concerned with what I was made the initial experience awesome. Then Bron and I discussed the different types of siding that they offered and what I was concerned with about each one. I decided to go with there new product called Timberstack. Then we went back outside and measured the outside of the house so that they could start the process of getting the product made. He then asked me if we had a HOA or if wee needed approval for the siding I replied yes we have a HOA and need to get approval for the new siding. He said that's ok we can handle all of the HOA paperwork and getting the permits and everything. I was very happy to hear that they could take care of that whole mess for me. We then discussed the color options that they offered. I decided to go with the Smokey Ash and Mountain Lake combo. He said that those would look really good together. We sat down and discussed the cost and all of their financing options so that there was no huge out of pocket to get started. I was happy to hear that they had financing to get the siding done. He wrote down the whole cost and everything that was going to be done so that it was clear as day to see how the siding was going to work. Then after the cost he told about all the benefits of the new siding that it would add R4 value to the exterior walls which would help lower energy costs. It also has a 30 year no fade warranty. I was happy to hear that they had a warranty on the coloring cause I hate painting. The new siding also has a 5 year no cost replacement if something does go wrong. He also said after the 5 year no cost that there would be a 1x fee to come look at something if we needed but that there would be no cost for any material needed to fix anything. I said that is nice that its like having a 30 year warranty that actually is 30 year warranty not limited. He then asked if I had any questions about anything. I said not at this time. Bron Said well here is some of my business card just incase you have any and that he would be in contact as soon as the HOA approved new colors and when the products we ready. I said that's great just call me and let me know if I don't answer leave me a message. Bron said no problem I will let you know as soon as HOA approval is ready and when the products are here. Bron called about 2 days later and said that the HOA needed a sample of the new siding and that he would drop it off but that the colors were approved. I was very happy to have such a fast response on anything about the new siding. A few days later Bron Called again and said that the new siding was approved and that they would get it ordered right away. I said thank you for keeping me up with whats going on cause that make customers very happy to hear back as soon as possible on things. He said its no problem and that he would let me know wen the product will be shipped to their location. About a week goes by and Bron calls and says that they are going to be shipping the product then next morning and it should be here in 2 days and then they will be able to get started. I said fantastic this is by far the best service I have had in a long time. He replies with I am glad to hear that. Then Bron calls 2 days later and says that the product is here and all of the approvals are done they will be out on Monday to start removing the old siding. I said great how long will this take. Bron said about 5 days to tear down old 5 days to put up new siding and a few days to do any touch ups. I said so like 3 weeks Bron said yes about that I said no problem just wondering. That following Monday they arrived at 8am and started removal. Then 4 1/2 days later they were done removing old siding talk about efficient. Then that next Monday they started to do the new install. Bron stopped by several times during removal and install to make sure things were going smoothly. Bron would call me almost every day or I would call him for any updates on the siding. Three weeks pass and the new siding was completed on time and I was very happy to see the new exterior. Bron calls and says that we need to do a final inspection with him and the installers to make sure everything is done according to my directions. We walked around and inspected everything and found some minor touch ups that needed done and we wrote then down so that they could be addressed. The regional supervisor needed the crew to travel to Denver and would not be back for 1 week to finish touch ups. Like I said before ir was very minor touch ups and I said no problem. The Regional Manager calls me and says that they will be here on Thursday 7/23/2014 to finish up touch ups. They arrived at around 9 am 7/23/2014 and finished the touch ups. I am very satisfied with the whole process and will highly recommend Champion to everyone that needs work done but I will refer to Bron Gailey to call him.