Green's Appliance Heating & Cooling

It was a simple repair: replacing cracked ignitor. It took about total of 20 min. for service person to do the job. The charge was $200. The part (ignitor) costs under $40 in local store and under $20 online. The price was ridiculously unreasonable.

I spoke with a person on the phone whose name was possibly Liz. She was helpful and let me know she could have someone there the same day. She allowed me to order the special inspection coupon deal from Angie's List that I initially called about. I also ordered one for the air conditioner inspection which couldn't be used the same day as the furnace inspection because of the low temperature outdoors. Since I had to work, my girlfriend was present during the visit though I was able to stop in during lunch. The technician, Mark, was prompt, professional, and seemed willing to answer any questions. He wore covers over his boots to keep the place clean, which is appreciated since it was raining. He diagnosed the problem and replaced some parts, including a flame sensor. He also replaced the thermostat with a new programmable one. He vacuumed up the area when he was done. I was happy he was able to get things running normally and safely, and that I did not have to buy a new furnace for my new-to-me (old) house. I do not feel like and unnecessary work was performed and he gave an honest assessment of the condition of the water heater and furnace. Unfortunately, I cannot speak to the price as this was the first home repair I have ever needed to have a professional perform and I did not get other quotes. It was affordable enough and I was satisfied with the work. I look forward to this level of efficiency and service when they come to inspect and maintain the air conditioning unit in a couple weeks, which I was able to schedule the same day as the furnace service.

Good...furnace worked all winter without issues. Even during the Polar Vortex days.

Could have been in within 24 hours, had my schedule allowed it. In and out in under an hour with the diagnosis and the repair completed. Mike was very personable and professional. He clean up everything as it was when he arrived. One of the most satisfying experiences I have had with a home repair of any kind.

Replaced heating element in the dryer. Easy to schedule, called to let me know when they were on their way so I could do this over my lunch hour. Very courteous and professional. Will definitely use them again.

hey put in a furnace and AC. DJ was very professional and honest and no hidden agenda! He didn't do a bunch of hocus-pocus....he just went through our home, then told us how much it was going to be and the date he was going to put it in. He made it a painless process! I would definitely use Green's again!

Called in August originally for held evaluating faulty boiler. They said they would get back, did not. Called again and they did send someone to look at it, who said he'd need to send another person. Didn't hear for weeks, called again. They said they'd be there between 8 and 10, at 10:30 called and said they were on their way. Did do a thorough evaluation and said they'd send me an estimate for the cost. Never heard from them again.

Jeff was very prompt and courteous. After giving me the estimate for repair we discussed the pros and cons of repair vs. replacement. At no time did I feel I was being persuaded or coerced to decide in one way or another. I said I would talk it over with my husband and get back to Greens. We decided to fix the dishwasher. Jeff came back as quickly as both our schedules allowed which was a very reasonable time. When he returned the repair was completed quickly and he did a test run to be sure it would work. The completed cost was exactly what Jeff said it would be. He was very courteous, prompt and did not leave any mess. I would definitely use this company again.

We were 26 days from closing on our house during the week of the hottest weather of the year, our air conditioner went out. We called Greens to see if they could service it and keep it running; however after a lengthy analysis, determined that we needed a new unit. They contacted us right away and came out within a day or two to give us a quote. We asked for them to quote the least expensive option to get air flowing to the house vs. replacing with a more effiecient furnace and air conditioning unit, which the buyers of the house could pay the difference if desired. I was impressed that the gentleman told me that he would not replace the furnace; he said it was a great furnace, top of the line, and if it was his house, he would just replace the air conditioner; so we just replaced the air after discussing with our buyers. I got the quote from him for the base model and then a more efficeint model that same afternoon, and we scheduled the appointment that day as well. The soonest they could get us in was the following week. We did have to go through the very hottest weather of the summer without air, but I am not sure any company would have been able to do it sooner at the same pricing. We did not shop around to compare as we have liked their services in the past, and we did feel they did their best to give us favorable pricing. The day of installation they were ontime, finished under their estimated time frame, and they were very clean. The new unit is cooling the house as expected, but the overall quality I didnt feel I could rate. We will use them in our new house should we have any issues; but I am secretly hoping not to see them for at least 10yrs!

With persistence, was fixed.

Performed professionally and efficiently.

We got help with them last week. They came out in less than 24 hours. He could have done a really expensive repair, but we chose the cheaper option for 100 dollars. We can no longer use the automatic cycles, but we don't care. We use the timed drying cycle. It is an old appliance. We appreciated his help.

Service was performed professionally. Too pricey for the service provided though.

When I called they were able to schedule me for the next day. The technician that came out was on time. The dispatcher had called an hr before he got here to let me know he was on his way. His name is Bryan and he is a very nice professional young man. When I asked questions about the air conditioner he explained everything. He also knew right away what was wrong and then did some tests to make sure. I was told by another company over the phone it was probably out of freon which would cost between $400 and $600. But that was not the case and only cost $180. He had the part needed on his truck. I was very pleased with the service and cost. I would use them again and I would highly recommend them to others.

This company is one we used before and were impressed enough to call again. We were not disappointed. Great service!!!! The work could not be done the first service call due to the parts had to be ordered. We set up an appt. for 2 days later and he showed up with the parts and fixed the washer. Once again he did in no way try to sell us anything we did not need. He was very professional and friendly explaining our problem and the cost. While it was more than we had hoped it would be it was a fair price quote. We were not ready to buy new yet so told him to fix it. The washer works great and we are more than pleased. Professional and friendly service tech who was knowledgeable and explained everything in detail to our understanding. Use this vendor....you will not be disappointed!!!!

Very Good. professional and courteous

I left a message after 7pm on Sunday, got a call shortly after 7am on Monday morning and had the rep out here before noon. He quickly identified that there was a problem with my circuit breaker, but did some standard maintenance on the Central Air unit and replaced something that tested borderline bad. (he didn't pressure me to replace it, just observed and recommended it) Ultimately the problem had to be resolved by an electrician (and was later that day) I appreciated the quick response.

He did a good job and told me everything he had done. He was patient with my questions. Definitely would recommend them again.

Leaks not addressed at on on initial visit. When "repaired" initially, continued to have significant leak. Had to have them back to complete. Owner, although he stated "he wasn't THAT GUY", tried to convince me I needed to upgrade to high efficiency furnace. In my town house this would have required an extensive amount of work. Contacted multiple other H & C companies. My furnace has never failed. My MidAmerican survey always listed my effieciency in good to excellent category. He is THAT GUY & I'm glad I checked elsewhere. Months after work was done, I started to get messages on home phone to see if I had decided to have any work done. Finally had tocall to tell them it had been done!

We called to get an estimate for a new furnace and AC and were told someone would contact us. Dan returned our call and scheduled an appointment between 11 and 2 the next day. Dan never showed up nor did he call to tell us he would not be able to make the appointment. Huge disappointment after reading good things about this company on Angie's List. Not the people to call if your AC is not working and you are in the market for a new system.

Called at noon that my fridge was not working properly. They sent a technician the same day and only two hours from when I placed the call. The technician was professional and courteous. Outstanding. Definitely have a repeat customer in me.

I had the pleasure of working with Dan Sprague(Owner) and Service Technician, DJ Hamm, and both were very professional and put my mind at ease as to what work they would be doing and what work needed to be done. They also reassured me that if I had any issues going forward that I could contact them and they would be more than happy to help. Really great guys and I'm glad I got to work with them. Both had great attitudes and were very knowledgeable plus it was evident that they care about their customers and enjoy doing what they do.

I was very pleased with them all the way through the process. DJ revised the quote for me several times until I got just what I wanted. The techs who did the work were courteous and professional, and did a great job. The new ductwork is neat and efficiently laid out. I was also pleased that they cleaned up the dust and debris left from the removal of the old ductwork and furnace. They even submitted the paperwork for the warranty and Mid-American rebate for me. The work came in within a few dollars of the quote. I fully intend to use Green's again in the future!

With their arrival on Monday after a couple of cool late spring days the technicians assessed what was required and got to work and got started. Since it was still sunny on Monday they altered their plan of tasks to get the outside work done first. The condensing unit was removed and the new one set. Since the dimensions of my furnace space was smaller than would except the furnace that was delivered, a different one was installed with no up-charge. They fabricated the required transitions and set the furnace and coils. Made all necessary connections and installed the new digital thermostat. I requested that they remove my humidifier and since it was in the way, that wasn't a problem and actually was included in the original estimate. Finally they installed the furnace intake and exhaust piping and charged the system. All in all, i'm very satisfied with the work and the performance of the equipment installed. I haven't had it for the first month's billing cycle, However it should be a savings over last month since the Furnace installed is touted to be a 96& efficient unit.

It went well. I will us them again.