Septic Blue

Septic Blue overcharged me for services on their first visit and when called upon six weeks later to correct the same issue they wanted to (over) charge me again for services already received. On August 15, 2021 I hired Septic Blue to investigate and fix a problem with my septic tank. They came out, investigated the problem, and performed a fix that included pumping the septic tank and jetting the main line. The sewage in the septic tank was high so there was not an opportunity for the main line to drain. The technician did not even notice that there was water in the main line until I pointed it out to him. (and there would have been water in there anyway because the septic tank was full and there was no place for the main line to drain). But then he used the opportunity to tell me that I needed it jetted. I wondered at the time that it would have flowed freely once the septic tank was pumped, but I just wanted it fixed. So, I agreed to have him jet the line and pump the tank. But I firmly believe that the main line would have flowed freely once the tank was pumped. He performed the prescribed service and confirmed that the drainage/distribution lines from the septic tank were working properly. After the service, I called Septic Blue and, not knowing that I already had a service performed, they confirmed that pumping the septic tank is the first step in diagnosing a problem, and that they generally do not discuss other services until after that is done. At least I had it fixed and he confirmed that the tank was working properly, I thought, and did not pursue it further. Six weeks later I my septic tank was again overflowing. I called Septic Blue and scheduled an appointment. The same technician came out and opened up the septic tank cover. He wanted $444 to pump the tank again so that he could determine the problem. On their website they say it is $249.00 to pump a 1500 gallon tank, and that is what I paid previously for his August 15th visit. The total cost of my August 15th visit was $623.91, which included the $334.96 hydro jet of the main line and the dispatch fee, so why he wanted $444.00 to pump it the second time I do not understand. I believe that the pumping of the tank that he suggested should have been included under their warranty since that would only get me back to where I was after his August 15th visit. Even though I complained about it to him, I would have let him pump it if it were for the $249.00 price that I paid before, but I just felt at that point that he was trying to gouge me as he did before. The technician pointed out to me in the original invoice that he stated that the previous problem was the main drain, but that was only the secondary problem and I believe he 'slanted' the way he wrote the invoice to justify the original gouging. On his second visit he used that to try to justify the need for me to pay for another pumping of the septic tank plus additional services. The other reason I believe that the original line jetting was a ‘gouge’ is because it took him a total of no more than 20 minutes to jet the main line AND pump the septic tank Jetting took all of 2 minutes, maybe. Again, once the septic tank was pumped the main line would likely have flown free - no jetting necessary. I realize that the technician may have made a mistake in stating that my tank was working properly on August 15th. But I also felt that I should not have to pay the price to get the point where additional diagnosis could be performed.