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ADT Security Services, Inc

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.

Business highlights

151 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Free Estimates
Yes
Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.464 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
33%
3
9%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Showing 26-50 of 64 reviews

TOM C.
03/2003
5.0
home security systems
  + -1 more
THEY ARE PRETTY PROMPT WHEN THE ALARM WENT OFF. THEY ARE FINE. I HAVEN'T HAD ANY PROBLEMS WITH THEM.
Description of Work: THERE WAS A SHORT IN THE ALARM AND THEY CAME TO FIX IT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

03/2003
5.0
home security systems
  + -1 more
EXCELLENT. GOOD CUSTOMER SERVICE. THEY TOLD ME WHEN THEY WOULD COME. THEY CAME. PROFESSIONAL
Description of Work: WE PUT A NEW ALARM SYSTEM IN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

STEVE E.
03/2003
5.0
home security systems
  + -1 more
THEY DID A GOOD JOB. I MEAN THEY ARE A GOOD COMPANY.
Description of Work: JUST A YEARLY CHECK OF OUR SYSTEM

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

03/2003
5.0
home security systems
  + -1 more
THEY WERE VERY NICE. THEY WERE VERY COURTEOUS. THEY CAME IN AND FIXED THE ALARM AND THEY EXPLAINED CERTAIN THINGS TO ME.
Description of Work: THEY PUT AN ALARM IN AND EXPLAINED IT TO ME.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MELISSA O.
03/2003
4.0
home security systems
  + -1 more
I'M GETTING READY TO MOVE, AND WHEN I DO, I WILL REUSE THEM AGAIN.
Description of Work: REPAIR WORK

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

03/2003
5.0
home security systems
  + -1 more
IT HAS BEEN FINE.
Description of Work: THEY INSTALLED AN ALARM AND MONITORING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ARLENE H.
03/2003
5.0
home security systems
  + -1 more
THEY DO A GOOD JOB.
Description of Work: THEY INSTALLED AN ALARM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

03/2003
5.0
home security systems
  + -1 more
I AM SATISFIED WITH THE SERVICE.
Description of Work: THEY SERVICE IT YEARLY AND CHANGE BATTERIES, ETC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DOUG W.
03/2003
4.0
home security systems
  + -1 more
I'M GENERALLY QUITE SATISFIED.
Description of Work: IT TURNED OUT TO BE A FALSE ALARM, BUT THEY DISPATCHED THE POLICE, AND THEY HAD IT CHECKED OUT.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

JOSHUA S.
03/2003
5.0
home security systems
  + -1 more
THEY WERE EXCELLENT.
Description of Work: THEY INSTALLED MY SECURITY SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

03/2003
5.0
home security systems
  + -1 more
unknown
Description of Work: INSTALLATION OF HOME ALARM SYSTEM

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

03/2003
4.0
home security systems
  + -1 more
unknown
Description of Work: THEY HAD TO COME OUT AND DO SOME REPAIRS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

03/2003
4.0
home security systems
  + -1 more
unknown
Description of Work: THEY INSTALLED AND ALSO MONITOR MY HOME SECURITY SYSTEM.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

KATHY J.
03/2003
4.0
home security systems
  + -1 more
unknown
Description of Work: THEY INSTALLED AN ALARM SYSTEM IN MY HOME.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

03/2003
4.0
home security systems
  + -1 more
REASONABLE COST
Description of Work: THEY INSTALLED AN ALARM SYSTEM.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

RICK C.
03/2003
3.0
home security systems
  + -1 more
unknown
Description of Work: INSTALLED ALARM SYSTEM

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


William E.
03/2003
5.0
home security systems
  + -1 more
THEY WERE ON TIME.
Description of Work: CAME TO CHECK OUT THE ALARM

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

12/2002
4.0
home security systems
  + -1 more
THEY HAVE A GOOD REPUTATION . THE ALARM IS PRETTY GOOD. HAD PROBLEMS WITH BATTERIES GOING DEAD AND FALSE ALARMS. BUT DOES WHAT IT IS SUPPOSED TO DO.
Description of Work: INSTALLED ALARM AND PROVIDE MONITORING.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

JOHN M.
12/2002
3.0
home security systems
  + -1 more
I'VE HAD THE ALARM SYSTEM FOR 10 YEARS AND THEY TRIED TO REINSTALL IT, BUT THEY COULD NOT GET THE SYSTEM TO WORK FOR THEM AND THEY COULD NOT FIGURE OUT WHY.
Description of Work: THEY TRIED TO REINSTALL THE SYSTEM BUT COULD NOT.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

KEN S.
12/2002
5.0
home security systems
  + -1 more
THEY DID WHAT THEY WERE SUPPOSED TO DO.
Description of Work: ALARM INSTALLATION

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SANDRA R.
12/2002
3.0
home security systems
  + -1 more
WE HAVEN'T HAD TO USE THEM . WE HAVEN'T BEEN HIT YET.
Description of Work: THEY MONITOR THE HOUSE.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

12/2002
4.0
home security systems
  + -1 more
NOT FLEXIBLE IN THEIR REPAIR TIME. CUSTOMER SERVICE WAS MEDIOCRE AT BEST.
Description of Work: REINSTALLATION OF CONTACT POINTS THAT WERE INSTALLED IN AN INFERIOR MANNER.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

MICHELLE N.
12/2002
5.0
home security systems
  + -1 more
YOU HAVE TO CALL MANY TIMES AND REPEAT THE SAME INFORMATION OVER AND OVER AGAIN TO GET SERVICE. THE SERVICE WAS FINE AFTER WE FINALLY GOT THROUGH.
Description of Work: ALARM CHECK-QUARTERLY CHECKS WHERE YOU SET OFF THE ALARM AND THEY SEE HOW LONG IT TAKES TO RESPOND.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOHN E.
12/2002
4.0
home security systems
  + -1 more
I HAVEN'T HAD ANY PROBLEMS. THEY DO GOOD WORK.
Description of Work: THEY INSTALLED AND ARE MONITORING A SYSTEM.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

TONY W.
12/2002
4.0
home security systems
  + -1 more
BASICALLY THEY ARE LIKE EVERY OTHER COMPANY. WE HAVE HAD THREE OR FOUR FALSE ALARMS AND THEY HAVE PROBABLY ONLY CALLED ONCE.
Description of Work: THEY DIDN'T CALL WHEN ALARM WENT OFF. SOMETIMES THEY DO CALL WHEN IT GOES OFF. MOST OF THEM ARE FALSE ALARMS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
    • 1
    • 2(current)
    • 3

Contact information

5300 Oak Brook Pkwy Bldg 200, Ste 245, Norcross, GA 30093

www.adt.com/media/home-security?ecid=nafresi00043

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services, Inc is currently rated 4.5 overall out of 5.
ADT Security Services, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ADT Security Services, Inc offers free project estimates.
No, ADT Security Services, Inc does not offer eco-friendly accreditations.
No, ADT Security Services, Inc does not offer a senior discount.
No, ADT Security Services, Inc does not offer emergency services.
No, ADT Security Services, Inc does not offer warranties.
ADT Security Services, Inc offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Contact information

5300 Oak Brook Pkwy Bldg 200, Ste 245, Norcross, GA 30093

www.adt.com/media/home-security?ecid=nafresi00043