Founded 2008 • With Angi since May 2013
Service Provider ResponseMr. [Member name removed], I appreciate your taking the time to write this review and though Metro always strives for an A, ok Blue Moins we come up a little short. I would like to respond to the honoring of the "Angie's Deals" aspect of your review. Metro always honors its deals, coupons and discounts, the info that I received was that you bought the "estimate" deal, that cost to be taken away from your total which it was. I'll reach out to Angie today to make sure your money was allocated properly and get back to you. Thanks again for your time.
Service Provider ResponseThanks for taking the time to write this review of Metro, I appreciate it! You guys were engaged from start to finish which is very important to a projects success. I try very hard with system to make this experience repeatable on every job. Every once in a while we have hiccups like anyone else but go the extra mile to make sure the end product is something everyone can be proud of.
Service Provider ResponseThanks for the review [member name removed], I appreciate it! Your job had a lot of moving parts and the time line was tough but we delivered which is the main thing. Your sand and finished floors turned out great and I'm proud of the finish product!
Service Provider ResponseThanks so much for taking the time to write this review, I appreciate it. Metro's goal is to always provide its customers with great customer service, NWFA certified installations and provide a great value for money spent. Have a good weekend and a great holiday!
Service Provider Response(member name removed), thanks for taking the time to review Metro I appreciate it. As owner when I do have to jump out to do an estimate I like to feel like I still have what it takes to place my customers in the proper materials. From Tuesday to that Friday all of Metro's foreman were in NWFA advanced installation class. The NWFA comes to Atlanta only two times per year and that's the first time they've brought the advance installation class with them. Metro is very proud to have all its foreman now have a higher skill set then before. I said that to say this. In order to maintain your schedule I could only have Ed manage your project and he unfortunately wasn't able to be on site 100% of the time which is Metro policy. I'm proud of him for stepping up when he saw the project behind schedule and stayed to properly complete your installation. Thanks again and have a great day!
Service Provider Response[Member Name], thanks for your review of Metro and its line of laminate. We feel that our line covers the full range of colors and textures that our customers could want. Also the pricing on our 12MM laminates adds a true value for our customers. I decided months ago to only carry 12MM laminates because I believe lesser mills to not sound solid. As far as the hiccup the laminate you choose is VERY popular and I had trouble getting your moldings delivered with the flooring materials. I did stay in communication with you concerning this and did come snap install them when they came in the following day. Thanks again and have a great day!
Service Provider Response[member name removed], I appreciate your taking your time to review Metro. Metro's lines of both engineered and carpet flooring is vast so I always know my customers will be able to find the floor they love at a true value. As far as the scheduling of two sets of techs on your project that's an aspect of Metro that I'm very proud of. We understand our customers need to get their homes back in order and try our best to get in and out in a timely manor while still providing the highest degree of craftsmanship. Thanks again and have a great day!
Service Provider ResponseThanks so much for taking the time to write this review for Metro, I appreciate. Thanks for trusting Metro we know you had other options. Joel Negron (Owner) MetroAtlFloors LLC.
Service Provider Response(removed member name), Thanks so much for the review as well as your posting of the before and after pictures to Metro's Face Book page that post helped Metro to assist a few of your friends as well. These type reviews and picture posts mean the world to Metro in its growth. My tech had to think outside the box on your retro-fit but I'm super pleased with the way your new handrail system turned out! Congrats on the upgrade and have a great day!
Service Provider Response[removed member name], Thanks for the review! I at first questioned your decision on the dark red floor but you proved yourself to be a better designer than I and the floors look great! Thanks and have a great day!
Service Provider Response[member name removed], thanks for taking the time to write this review. Although most of Metro's flooring sits in stock in a climate controlled warehouse, depending on species I will have my Metro owned delivery company bring materials to the home for additional acclimation. Getting to projects on time allows jobs to stay on schedule, is a large part of customer service and that's one aspect that we work on perfecting daily. Thanks again for the review and have a great day!
Service Provider ResponseI'm sorry you didn't list your contact info because I would certainly reach out to you. Metro runs a lot of estimates and it's likely yours went to the wrong email. Please feel free to contact me on the contact information listed and I will be happy to look into it.
Service Provider Response[member name removed], thanks for taking your time to write this review I appreciate it. Sometimes when additional materials are needed to complete a project an extra stop and maybe more are needed. I am very easy to find and am happy I was able let you know where we were in the process. The flooring and the installation met Metro policy and that's what pleases me the most about your review. Thanks again for your time and have a great day!
Metro Atl Floors Inc is currently rated 4.8 overall out of 5.
Metro Atl Floors Inc is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Metro Atl Floors Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available
Yes, Metro Atl Floors Inc offers free project estimates.
No, Metro Atl Floors Inc does not offer eco-friendly accreditations.
Metro Atl Floors Inc offers the following services: Hardwood, laminate & engineered wood flooring installation, staircases, ceramic tile, carpet & stonework.
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