Coolray Heating & Air Conditioning

We called them after reading the reviews on Angie's List. We wanted to get our house rezoned since one unit serviced the upper and lower levels of half the house. Two prior HVAC guys told us that it couldn't be done. Rob came out the next day after I called and looked the situation over and concluded it could be done. His guys were out the next day and did a great job. It was a lot more work for them than just putting in another unit. My husband was a little troubled that some of the celing tile was slightly damaged, but they were working in such tight quarters with the additional ductwork, that I think it was understandable. Rob called a few days later to see if we were happy. A second unit was too big for the area it serviced and they put in a new unit for the other part of the house. They did a nice job --very professional We signed up for a annual service contract with them. Lance comes and checks everything out and makes any suggestions. They are always prompt and courteous. Someone always calls to let us know exactly when they are coming. I would highly recommend them.

Due to the age of the units we did not want to sink a lot of money into the existing system. It seemed that the focus of the technician was to see how much he could sell us as opposed to reporting to us what was required to keep the units operating in a safe manner.

We are very happy with this company. We feel we got good value for the price.

They are very professional and we have not had any problems in the time we have used them.

The technician arrived earlier than scheduled which was not a problem. He inspected and restarted the furnaces.

They were excellent! He was one of the nicest customer service representatives I have ever met. I had called them before lunch and they were out by 5 PM.

I chose Coolray to install my unit because I had used them in the past and was satisfied with their work. They were not on time but did call to say they were running late. They completed the service in a timely manner and cleaned up after themselves. They went over the system after installing it and answered all my questions.

Their person came out and showed me three different systems. He was very pleasant and very easy to get along with. We then scheduled a time. Unfortunately, I could not be there but I had somebody else there. He told that it would take about half a day but it only took them a couple of hours. They were in and out. They cleaned up and they were gone. Everything has been working fine ever since and I have no problems with them at all.

We have used this company for years, ever since they came out during an emergency we had on July 4th. They were so good. They have serviced our house and the technician has been great and is so knowledgeable. Highly recommend.

For H/AC they are dependale and will promptly rectify any complaint. For plumbing they are superior to my previuos contractor.

They were unable to find any problem with the system. The first tech seemed unmotivated to find the problem, and blamed the really hot weather. He thought the AC just couldn't keep up with it, mentioning that a lot of units were having problems. In a few days, I called back again, since even in cooler weather, the house was hotter inside than out. The second tech was very professional and gave the system a very thorough check, including checking the duct work for leaks in the attic. He spent quite a bit of time working on the problem, which I appreciate. However, he was unable to give any reason why the system was not cooling. Since the first tech did not find a problem, but there clearly was one, Coolray had sent the second guy out with no charge to me. A few weeks later, we had to hire another company to figure out what was really going on. A meter inside the unit was no longer working, and it was allowing the unit to overheat and thus shut down. The repair (with another company) cost us about $675 or so. UPDATE: After seeing our report on Angie's List (where we gave them a "C" in quality), one of their customer service people contacted me. She apologized that the company had been unable to find the problem and apologized for the waste of my time. She offered me a full refund of the diagnostic charge. I was extremely impressed.

I have had so may companies to come out and give me dishonest answers about what my furnance needed just in order to make more money than it was worth, I can sense when I am being given a rip-off. I'm a single older lady that lives alone. I find that we are a target for this kind of thing. At first, I thought he was being dishonest with me about my furnance. I thought he was trying tpo find somethingt else wrong to bring up the price. In other words, something else that need fixing. I told him that I had a few companies to come out and give wrong information and that I would like to work with a company that was honest and gave me honest answers. He then started to give me answers that I believed was true. My furnance is Old and I have been thinking about replacing it. I would replace it with a company that I trusted. I think he understood that . I think we ended with a good understanding.of what I would accept and what I would not. When I replace my furnance, I have them in mind. This is an update that I'm just getting around to writing. After the serviceman and I finish talking, and he said he had finish the job, and showded me that it was working, he then said that he needed to check one more thing. After he left I did not use my air or heat because it was not too hot or not too cold. When the cold weather did kick in, nothing was working, the air or the heat. As I did not call anyone else to check my furnance after him. I believe that he went back up there and shut down everything so that I would get panicky and call him back and have the new furance that he had recomemended installed. My system is still not working. last winter I used alternative heating. This summer alternative cooling. After this experience, I am not rushing to get a new system until the company I use is thoroughly investigated. After I just read the response from the company, I wanted to let them know that it was worst than I had previously thought and previously reported.

Overall the experience was really great. I called Coolray for a quote to get a comparison for Trane HVAC equipment. I had previously contacted 4 other HVAC companies for quotes too. Ron came out for the quote and was extremely professional and knowledgable. He explained everything so well that even my mother understood (she has no in depth HVAC knowledge) what needed to be done. I did multiple quotes from different companies to see what they recommended to be fixed in my foreclosed home I just purchased. I knew the furnace did not work and the air conditioner needed to be fixed and freon added in. I learned pretty quickly that you want your furnace and air conditioner systems to match if you can, so I settled on getting them both at the same time. Additionally, the duct work needed to be replaced because it probably would not stay together to get cleaned or get 100% cleaned out (there was no air filter on the unit since the house was built in 1986 - Eww!). My home only had one thermostat on the bottom floor and it was recommended that I get and additional zone for the upstairs area. Also, the return air vents were a bit wonky - one was located directly below the unit to go into the living room below and had to be switched to both sides of the furnace room to accommodate the new furnace. After getting the quote from Ron I heard an ad on the radio about a special buy one (air conditioner) and get one half off (furnace) for Tranes'. I called them up and had them quote the system. The cost was lower than what Coolray offered me. I contacted Ron and asked if they could match the price. After Ron spoke with his boss they said they could match the price and still give me the Angie's List member discount (for me the discount was $1000!). This was so great of them and I immediately scheduled a time for them to come do my system. I ended up purchasing the Trane 15 xl 15 air conditioner and the 95% efficient furnace with 2 stage variable speed which best fit my needs. Mike and Michael were my HVAC technicians. It took them two and a half days to complete everything. They arrived within a couple of minutes of the time they said they would be here and did call me to let me know they were running about 5-7 minutes behind on the first day. The transformation of the old equipment to new equipment was amazing. They took out all of the old duct work and I am so thankful that I did take it all out! It was encrusted with dirt, debris, mold, and everything else yucky from the last 25 years. There had been a pervading musty smell in the house that we had not pinned down yet, and the day after the old duct work was out of the house that smell was completely gone. A couple days before I had learned that I had a missing gas pipe line going to my fireplace and we asked if they could replace/fix the piping while they were there and they agreed that they could do this. It will be an extra charge, but it was really cool that they were able to do this at the same time they were doing the HVAC work. After all of the work was completed Mike and Michael showed me how to work my thermostats (bless them for taking the time to listen to my questions when I had laryngitis and could barely make out sentences). They cleaned up the areas very well where they were working: sweeping, vacuuming, etc. I did have to call them back 4 days after they completed the job to fix a damper issue in the furnace workings. The heat would go on upstairs when we used the thermostat downstairs (making the upstairs feel like an oven!). Mike and Michael came back the same day I called them and fixed the issue for no charge. I didn't lower the score anywhere because I consider this issue pretty normal since there was so many new moving parts. Sometimes you don't know how a new system will actually work in an older house until you work with the systems after the initial install. I would definitely recommend this company to others and have already done so with family members. They did an excellent job and worked well with my family and my individual needs.

It went very well. Representative was on time, knowledgable and friendly.

It went good. Ron and his partner did a great job and were friendly, knowledgeable, and efficent...and that's all we could ask for.

I liked their feedback. They were nice and sincere and I really appreciated that.

The service went well, and we were considering having them replace our a/c, as well. They also came out 30 days later to do a checkup on the system.

Their people are just like their ads...pros that respect your home and you. Not only did they do what they said, but they fixed some additional problems they discovered at no additional cost. I was willing to pay, but they just did it during the install. Their was a problem after the install...the new hepa filter install was choking the return air. I called Coolray and they quickly scheduled one of their engineers to come out. He looked the system over and agreed the hepa filter system needed to be relocated and then apologized and set up a time to correct the error. No hassal and complete satisfaction! I'm sold on Coolray and have been recommending them to friends for the past year. What makes this HVAC system by Coolray even better...life time warrantee for as long as I have the yearly maintenance agreement. Get your bids and then call Coolray and like me you will be surprised at what they can do in both price and equipment. Finally, my bids were for identical Trane AC systems and the 95% two stage systems really does make a big difference in both the winter and summer. I asked how they could do a 95% system for the same price as other install an 80% system. Coolray buys in bulk directly from Trane and gets a nice discount for being the #1 installer. Most other contractors charged much more for this and also said such a system would not make any difference. Other companies were simply wrong. Hate to sound like an advertisement, but hands down Coolray is the best deal in town. Here are the system numbers: 4TTR5030E1 TUH2B060A9V3 4TXCC005CC3 High Efficiency Aprilaire Model 2410 Oh, had the system for a year now and the system greatly exceeds my expectations. Nice and warm in winter and really cool even during the 97 degree summer. Home run Coolray!!!! Cut my gas and electric bill too! ai

We are fortunate they are in the city. For any work we look up to them. They are good and always show up. They treat me well. I would use them in the future.

installarion went well and on time; did have a problem with the installation and a mess several weeks later. They came right out and repaired the problem, but made no offer to help with the cleanup of the water.

He provided prompt service. He was very professional. I would use him again. He was excellent.

They are a very good company. They were very professional and gave an honest assessment.

Contacted several well known contractors in the area, and Coolray offered the best price. We are a little disappointed that the sales person that came out to evaluate what was needed did not mention that some of the supply ductwork and plenum was in really bad condition; a non A/C contractor pointed that out to us after Coolray had already come and gone. Other than that, everything was good. Install took about a full day for installation of a 2.5 ton system including A/C, furnace, and three new return duct lines in the crawlspace.

We bought a new A/C system from them. They are excellent.

I bought my Trane air conditioner from them and so, I have a maintenance contract with them. They come out and check our system all the time. They do not charge me anything for the service. I would go with them again. They come and do their business. They send somebody out here if I have a problem. They sent someone out during the last time when I had a problem. He spent almost ten hours here and never complained.