BFF LC.

Past customer of BFF.  Company posted on FB a 50% Thanksgiving special
sale.  I went to site, chose a refinished antique china hutch and placed
it in my cart.  After several attempts to finalize purchase and having
problems, I contacted store via posts on FB (they were not answering
phone calls either at the shop or their home).  After many posts back
and forth about what was happening and them knowing I was getting ready
to travel and that I truly wanted this piece, I did not get much success
from the folks at BFF to help me with the purchase.  I was told that I
could stop by the store this week and pay.  After reaching my
destination in Tennessee, I again tried to complete the purchase (all
the while the cabinet was in my shopping cart and according to their
website, once you have an item in your cart, it is removed from the
inventory so others can not purchase it), I once again contacted the
folks at BFF.  I didn't receive a response until much later when I was
told my Aaron that his wife Esther was sick, for me to be patient and
she would get back in touch with me when she could.  I then checked the
cart one more time and discovered that the piece was no longer there,
nor was it in the inventory on their online catalog.  I didn't know if
they had the item on hold for me because of all the difficulties we were
having or if someone else had purchased it after the item was removed
from my cart (by BFF).  I posted this question on their Facebook page
and didn't receive any response.  Finally, this morning, I got a post
back from Aaron telling me that the reason I couldn't check out was
because someone else purchased it while I was in the process.  My
question back to them was how did that happen since I had the piece in
my cart the entire day and evening and according to their policy and
procedures, once an item is in my cart, no one else can purchase it
until BFF removes the item and places it back in their inventory.  I
wanted to know the time the item was purchased, because it just seemed a
bit odd.  I did not receive any further comments or explantions from
BFF.  I then proceeded to post a comment on their FB page explaining
what had happened and how I felt they had poor customer service (they
knew I was wanting to purchase, I was having problems with THEIR site
and yet they completely ignored that and left me hanging).  This isn't
the first time I have had problems with BFF.  I had a similar problem
(not with an online site) when they were working mostly from their FB
page and posted an item for sale.  Their policy then was the first
person who asked to purchase would have 24 hours before it was
relisted.  I asked first to purchase an item and made arrangements to
meet them the next day to pay and pick up, when another customer said he
wanted to purchase the item and he was ready with cash right then and
there.  Esther proceeded to inform me that she wanted to sell the item
to him and she would keep an eye out for me something similar in the
future.  Who does business this way?  Today after I posted my lengthy
comment about my experience, the folks at BFF deleted all my comments,
blocked me from posting on their site and once again, completely ignored
me and went about their business.  So basically because I, a good
repeat customer, had a major issue with a purchase, one they didn't seem
to want or care about helping me with, commented in a negative manner
on their FB page, I was deleted and blocked so that others wouldn't see
what had happened.  Please be aware that your experience may or may not
be a good one when doing business with this company.  And be aware that
if you make a negative remark on their FB page, you will be deleted and
blocked.