Empire Heating & Air Conditioning

The technician came, performed the inspection and told me that I had a leaking evaporator coil. I asked for an estimate to have it fixed. He told me they would have to call to get info on the part and that they would get back to me. The technician was very knowledgeable, professional and prompt. I was very impressed and wanted to do business with Empire. Unfortunately, the professionalism stopped there. I didn't get a call back with the estimate. Three days later I gave up and called them. In the meantime, I called Reliable Heating and Air. They also came to diagnose the problem. They told me the same thing...leaking evaporator coil. The difference was, Reliable called me later the same day with a quote and their quote was almost $1000 less. Both quotes were for Factory certified Carrier parts. I told Empire that their quote was far higher that their competitors... honestly, I was so impressed with Empire's technician, I would have gone with them even if they had been $100-$200 more, but I simply couldn't justify $1000! To make matters worse, when I told Empire about the difference in quotes, they told me they would take another look at it and call me back. They never did. Their follow up was disappointing. I hired Reliable to do the repair, they did a great job. Empire could take a lesson from them in customer service.

They tried to pressure me for a service contract and upsell me on certain services. They were on time for the appointment. Their service and professionalism were very good.

Technicial was friendly, very professional and helpful. The technician taught my husband a bit about the systems and was able to explain exactly what he was looking for. I can confidently recommend this company, no complaints.

Overall good experience, professional employees.

Everything was great. The guy arrived on-time and made sure to check everything to make sure it was in working order.

Empire Heating & Air Conditioning did very good. They charged reasonably. They were prompt. I'm pretty pleased. They know their job and they did it at a reasonable price.

They communicate and they show up on time. I have used them a few times and they always do a good job. They are really reliable and honest. I sent them to my sons condo one time and my son thought he had to pay for it when they did the work and they told him that I had already paid for it, which was very honest.

I have been impressed with their service. They explained all the work and the prices are reasonable. I would continue to use them.

First technician to attend property blamed the problem on the furnace's ignitor, which he destroyed during diagnosis. He replaced the original ignitor with a White Rodgers 767A-369 ignitor, usually priced around $23 (see link below); however he charged $227 for it, on top of the $88 call-out fee. Replacing the ignitor did not fix the problem. Second technician to attend a week later was clearly angry at being made to attend and rude. He also failed to diagnose the problem. http://www.pexsupply.com/White-Rodgers-767A-369-Hot-Surface-Ignitor-with-5-1-2-leads-11849000-p

He explained a lot of things and was very nice about everything. He wanted someone else to come out and sell us some upgrades. The work he did seemed good and he was fair about everything. He was very polite and very professional. I would have them come back out. He got caught in Atlanta traffic.

The scheduling was very flexible - I called and scheduled an appointment the same week. The technician was knowledgeable and showed up right on time. The service was quick but thorough!

First, a technician came out on 2/5/2013 to evaluate our 14-year-old system (sorry, I forgot his name). He was very polite and respectful. We then proceeded to have Chris came out on Thursday 2/7/2013 to give us en estimate on replacing our old HVAC system, redesigning and redoing the ducts and vents. Chris was again very professional and gave me some important tips regarding to attic safety. I received a formal estimate from Chris on the same day. Empire was hired on Friday 2/8/2013 and actual work was performed over a 2-day period (2/12/2013 - 2/13/2013). On 2/12/2013, Chris showed up on time in the morning with the team (again, sorry I forgot the names of these gentlemen). Chris walked through the house with the team and explained to them what needded to be done. The team promptly set out to work afterwards. The two gentlemen were very polite and patiently answered my question whenever I have one. They also let me know when they went out on lunch break and gave me an ETA of their return. The team worked well with other contractors as we were having our deck rebuilt at the same time (two teams from two different companies working at the same time on 2/13/2013). We also had a windows & door company in addition to a landscaping company came out to do estimates on 2/12/2013 and the Empire team appears to have no problem maintaining their high standards of professionalism in a hectic situation. The project was completed on schedule. We are very pleased with the work.

The technician showed up on time and even relit the pilot light which had gone out during the furnace tune up. Thank you!

From the first contact, phone to the last visit the entire experience was excellent. Honsest evaluation of the problem, a realistic solution and at a fair price.

This was at my daughter's house, and I was unable to be there. We talked by phone, and he explained what he had found. Furnace is 35 years old, so he recommended replacing. A day later, my daughter called to tell me she smelled what she thought was gas in the house. Empire came back out, and this time I met the tech there. He basically rechecked everything, spent about another hour there, and determined the smell was actually coming from the motor, which he had said might go out at any time. The tech spent a lot of time with me and explained everything and showed me what needed to be done. He also made a minor repair in the exhaust flue and pointed out that the flue cap on the roof had a hole in it which allowed water to go down the flue when it rained. This was an excellent technician, and I believe Empire is an excellent company. I couldn't afford to immediately replace the furnace, but when I do, I will certainly call Empire back!

Service man showed up right on time. He took his shoes off before he entered the house. This is very important for my house, and went to the attic to tune the furness. Good information and recommendation was provided. I feel with any air condition or furness tune up you should not pay more that $60.00. I was happy the service and cost.

Empire simply did a HVAC tune up, which really amounted to them taking the panel off and having a look under the hood. The tech ran one test for voltage and then replaced the air filter with a no name brand filter. He was super friendly, he was on time, and he answered all my questions. My system was working fine, so it felt expensive for him to look at it for 5 minutes or so and call it a day. I received a follow up call the next day and a confirmation call the day before, so definitely happy with their service.

They were punctual, professional and thorough. They suggested that I should schedule service for my air conditioner before the summer season. I was very satisfied with their service and recommend them highly.

They checked the system and shut down the component in trouble to ensure my safety.

The technician was very good, thorough and honest. In addition, when one of my sons' tried to pay more than the coupon, thinking he owed more, the technician verified that all he owed was the coupon! This is my second time using them and they are keepers.

They have proven to be a very responsive and reliable service provider and we have been very pleased.

Great. The visit lasted about one hour.

It went well. They did their business and left.

I contacted Empire based on a recommendation from a neighbor. They came out to my house on time (when they said they'd be there) and have always been honest and easy to work with. Their technicians are courteous, down to earth, and don't mind taking the time to explain things. I will definitely use them again!

The scheduling of service with Empire has always been easy. The service technicians are professional and friendly.