Zurn Plumbing Service Inc

They were late, did not come during scheduled time, and showed up 15 minutes before I had to leave to go to pick up my children for school. The guy who showed up was either 'on something' or had no affect whatsoever. It didn't even seem like he was listening to me. He kind of glazed over. I let him come in and take a look at the two problems we were having and then he promptly charged me $59 for the estimate. The estimate he gave me was over $500. Thank goodness I didn't have him do the work! I instead called another plumber who came and did the whole job for $120 total. In short, they were rude, unresponsive, and expensive. Not a good combo.

The technician arrived within the time frame promised. He was polite and completed the job quickly, with no mess. Price was reasonable.

Zurn's estimator proposed to use their advanced water jetter, which could clear all the way through our sewer system. Because the jetter could not make too many turns, it did not reach and clean very far though the sink water drained off. After some discussion on this issue, Zurn's manager, Matt Zurn?, reduced the price to $395. When I called Zurn yesterday, the fact they were willing to examine the problem for free, four months since their last job, and later even sent a more experienced person, Mr. Ted Zurn, to diagnose the problem, speak well of their responsiveness and good treatment of their customers. Afterwards, he made a proposal and gave us a discount for a total of $195. The job was done on the same day. Their staff were courteous and on time. When late, they phoned ahead to explain. As for price being reasonable, I did not get another estimate, so cannot tell. All in all, I would use them again and recomment them.

THE ENTIRE SERVICE FROM ESTIMATE TO FOLLOW-UP WAS A MODEL OF EFFICIENCY! THEY SHOULD BE CONSULTANTS TO THE FEDERAL GOVERNMENT ON THE PROPER WAY TO HANDLE A REQUEST FOR ASSISTANCE.

CHRIS JOHNSON, MASTER PLUMBER WAS VERY KNOWLEDGEABLE BUT ALLOWED ME TO ASK ALL SORTS OF QUESTIONS WHICH HE WOULD ANSWER. NOT AT ALL RUSHED BUT WORKED EVERY MINUTE HE WAS HEAR. EXPLAINED SOME OF THE AREAS OF THE PLUMBING IN MY HOUSE WHICH DID NOT NEED REPAIR WORK IN ORDER THAT I LEARN ABOUT MY HOME. NEAT AND ORDERLY. I MAY HAVE BEEN ABLE TO SAVE MONEY BUT I WOULD RATHER SPEND A LITTLE MORE AND TRUST THE PERSON IN MY HOME.

PLUMBER WAS CLEAN, POLITE, BUSINESS-LIKE. QUICK AND COMPLETE REPAIRS.

THE WORK WAS FINE BUT I WAS UPSET BECAUSE THEY SAID THEY WOULD ARRIVE BETWEEN 9-12 A.M. AND SHOWED UP CLOSER TO 1 P.M. FURTHER, I WAS NOT INFORMED OF $55 SERVICE CHARGE UNTIL AFTER THEY ARRIVED. WORSE, THE $55 SERVICE CHARGE WAS ADDED TO THE BILL RATHER THAN JUST A FEE IN CASE I CHOSE NOT TO HAVE THE WORK DONE AFTER GETTING AN ESTIMATE. THE 2 PLUMBERS WERE EFFICIENT AND POLITE IN THEIR WORK - NO COMPLAINT ABOUT THEM. THE COMPANY HAS A THICK BOOK OF PRESET PRICES. THEY ARE NOT CHEAP BUT MAY OFFER BETTER PRICES THAN SOME. GETTING THE WORK DONE RIGHT IS KEY - THEY DID.

VERY GOOD CUSTOMER SERVICE AND FOLLOW UP. COURTEOUS WORKERS. THIS IS A WELL-ESTABLISHED FIRM THAT RECOGNIZES THAT HAPPY CUSTOMERS ARE THEIR BEST ADVERTISING.

THEY CALLED WHEN THE PLUMBER WAS ON HIS WAY AND HE ARRIVED WHEN EXPECTED. HE WAS PROFESSIONAL, COURTEOUS AND WE WERE SATISFIED WITH THE WORK.

VERY POLITE, DEPENDABLE, AND TIMELY. DID A GOOD JOB. I THOUGHT IT WAS OVERPRICED FOR THE 10-15 MINUTES THEY WERE AT THE HOUSE, BUT I'D PROBABLY CALL THEM AGAIN FOR SOMETHING MORE SERIOUS.

I WAS RELIEVED TO HAVE MY PROBLEM SOLVED AND WILL USE ZURN WHENEVER I NEED PLUMBING SERVICE.

ARRIVED ON TIME, VERY POLITE. THIS IS THE THIRD JOB I'VE USED THEM FOR, AND THEY'VE DONE VERY WELL EACH TIME.

EXPERIENCE WAS GOOD - THEY RESPONDED QUICKLY AND WERE ABLE TO WORK US INTO THEIR CALENDAR PRETTY FAST. WHOLE PROCESS ONLY TOOK A COUPLE OF DAYS FROM ESTIMATE TO COMPLETION. ALSO, I REALLY LIKED THAT THEY WERE CAREFUL ABOUT MY YARD. ONLY MADE A NARROW TRENCH IN THE GRASS, AND CLEANED UP AFTER THEMSELVES. COULDN'T EVEN REALLY TELL I'D HAD WORK DONE AFTERWARD. PRICE WAS ABOUT WHAT WAS EXPECTED. DIDN'T RECEIVE ANY REAL DISCOUNTS.

I HADN'T GOTTEN AN ESTIMATE FROM HIM FOR ABOUT A MONTH. SO I CALLED THEM. HE DIDN'T HAVE THE ESTIMATE COMPLETE SO HE WAS GOING TO GET IT TO ME. AFTER SEVERAL ATTEMPTS, SEVERAL PHONE CALLS, EXCUSES, AND BROKEN PROMISES I GOT THE TRUTH. FINALLY AFTER TWO WEEKS HE TELLS THAT THE FACT THAT I HAD ASKED HIM TO GO THROUGH AND GIVE AN ESTIMATE ROOM BY ROOM WAS TOO MUCH, I HAD CLEARLY STATED THAT IF IT'S TOO MUCH TO DO THAT NOT TO WORRY ABOUT IT, BUT THAT WAS MY FIRST PREFERENCE. I LET HIM KNOW THAT I WAS NOT INTERESTED IN HIM DOING THE WORK. I WOULD HAVE APPRECIATED ESTIMATE WHEN PROMISED.

ON-TIME AND REASONABLE CHARGE FOR TRAVEL/DIAGNOSTICS (THEIR WEBSITE HAD A COUPON FOR FIRST TIME CUSTOMERS). VERY POLITE AND INFORMATIVE. SINCE THE SEPTIC REPAIR KEPT THEM FROM PERFORMING THE TOILET REPAIR, THEY OFFERED TO DO THE TOILET REPAIR WORK WITHOUT AN ADDITIONAL SERVICE IF I CALLED WITHIN FIVE DAYS.

DID GOOD JOB AND LEVELED LAWN AFTER LINE WAS REPLACED.

THE PLUMBER WAS POLITE AND WORKED QUICKLY. HOWEVER, HE DID NOT TURN OFF THE MAIN GAS LINE INTO THE HOUSE BEFORE CUTTING AND THEN CAPPING THE LINE WE WORKED ON. MY BASEMENT WAS FILLED WITH GAS, AND ALL THE DOORS IN THE BASEMENT AND GROUND FLOOR OF MY HOME HAD TO BE OPENED FOR SOME TIME TO LET THE GAS OUT OF THE HOUSE.

I CALLED AHEAD TO SCHEDULE A HOME VISIT TO GET AN ESTIMATE FOR WHAT IT WOULD COST FOR ZURN TO REPLACE THE HOT WATER HEATER. I WAS ABLE TO SCHEDULE AN APPOINTMENT FOR THE NEXT DAY. THE PLUMBER WAS ON TIME. THE PRICE WAS FAIR AND THE PLUMBER MADE THE REPLACEMENT ON-THE-SPOT.

THE SERVICE PERSON WAS ON-TIME, KNOWLEDGEABLE, IMMEDIATELY DIAGNOSED THE PROBLEM AND QUOTED A SPECIFIC PRICE. THE SERVICE CALL WAS $55.00 REGARDLESS OF WHAT WAS DONE AND IT DID NOT GO TOWARDS THE WORK PERFORMED. I THOUGHT IT WAS A LITTLE EXPENSIVE. THEY DO CHARGE BY THE JOB, NOT BY THE HOUR. I WOULD HIRE THEM AGAIN.

I HAD BEEN THROUGH 3 PLUMBERS AND ZURN WAS HIGHLY RATED BY ANGIE'S LIST. I CAN SEE WHY. THEY DID THE JOB QUICKLY, PROFESSIONALLY AND DID IT WITHOUT RUINING THE LANDSCAPING.

ANOTHER COMPANY HAD TOLD ME I WOULD HAVE TO HAVE THE SLAB DRILLED AND NEW PIPES INSTALLED, A JOB COSTING THOUSANDS OF DOLLARS. IT WAS A GREAT RELIEF TO HAVE THIS PROBLEM SOLVED. I WILL DEFINITELY USE THIS COMPANY WHEN I NEXT NEED A PLUMBER.

THEY CAME TO DO AN ESTIMATE THE NEXT DAY, SCHEDULED THE WORK PROMPTLY AND CAME ON TIME TO DO THE WORK. THEY LEFT THE YARD IN GREAT SHAPE AND THE PLUMBING CONNECTIONS ARE GREAT. WE HAVE MADE ANOTHER APPOINTMENT TO HAVE A GAS LINE RUN.

ALTHOUGH IT WAS SIMPLE TO FIX (TURNING A VALVE TO ITS CORRECT POSITION AND REPLACING A SMALL PART), THEY WERE HONEST AND DID NOT TRY TO MAKE IT INTO SOMETHING MORE THAN IT WAS. VERY PROFESSIONAL.

VERY QUICK TO RESPOND, ARRIVED ON TIME, DID GOOD WORK AND WERE VERY PLEASANT AND COURTEOUS TO DEAL WITH. I WAS VERY IMPRESSED.

HAVE CALLED THEM MANY TIMES. EASY TO SCHEDULE AND THEY HAVE REASONABLE PRICES.