Zurn Plumbing Service Inc

the responded quickly. I had company coming for weekend and they came friday. the are very nice, and everthing they do is good quality.

We had lost hot water and needed a replacement. I called and they responded the same day. The technician was excellent and we are happy with the quality of the product and the work.

Replaced a drain in my basement floor. We had a really hard rain since we had it fixed and no water came up the drain. I would highly recommend them to others.

I was very happy with the work done. I thought the price seemed a bit high, but I wanted to use a company that had licensed personnel and would stand by their work. The one thing that I was a bit unhappy about was an additional charge ($75 or so) to replace a broken flange. I don't object to the added cost, but would have preferred to have this possible added cost mentioned when the original estimate was provided. Nevertheless, I was very happy with Zurn's work and would hire them again.

My overall impression was good quality work but somewhat definitely expensive. It went very well. The workmanship and the plumbers were very good.

The plumber was prompt, courteous, clean and professional. He fixed the faucet easily with a new washer. He didn't have the part to fix the drain. In the crawlspace he found problems with both of our bathub overlows and also suspected that our cast-iron sewage pipes were leaking. He said the overflows needed replacing and that he would have to schedule another visit to cut through our cast-iron waste pipes and redirect the sewage flow. While he was down there, he found that the house had never had a water pressure regulator (there was no code pertaining to this when the home was built) and our pressure was very, very high. This may have been an answer to the puzzle of why our washers were wearing out so frequently! He installed a regulator with no problems at all. To replace the overflows and do the work on the (possibly) leaky sewage lines, Zurn quoted $1,800. It seemed to me that the overflow-repairs should be covered under our supplemental home maintenance policy--a major insurer that does business with a lot of big contractors.The plumber said that they had been incorrectly installed, and therefore were not under warranty. Unfortunately, I was distracted by another issue elsewhere in the house, and I didn't insist that he call the insurer in my presence. We opted to get a second opinion, and I'm glad we did. The next plumber, a much smaller company, said he thought there was nothing wrong with the cast-iron lines, that some apparent rust on them was not due to their leaking, but due to water running off from the old overflows. He called our supplemental insurance company and told them exactly what he saw, which was essentially the same thing Zurn had told me. He took pictures of the overflows with his cell phone and sent them directly to the insurer, who said the work was definitely covered under our policy. Now that the new overflows are installed, there is no more water in the crawlspace, so the second plumber's diagnosis was correct. Best of all, we got the work done for a $75 co-pay instead of a $1,800 bill. As a facilities caretaker I know that plumbing problems do not always have cut-and-dried, formulaic answers. There can actually be quite a bit of creativity involved in finding the right and most cost-effective solution to plumbing issues. Sometimes three plumbers will give you six different options... so I don't want to knock Zurn or their plumbers' expertise... but knowing what I know now, I do think this plumber might have tried a little harder to work with us and our insurer. I think our story explains my ratings clearly enough.

I feel they way overcharge and will never use them again. Buyer Beware.

They were very timely and very professional.

Overall it was solid, and I was pleased with service but felt I may not have paid too much for a standard tank heater. Zurn came on time and courteously and patiently answered many, many questions about replacement options. Service was friendly and professional, and even answered my questions about unrelated plumbing issues, which was a huge plus. They had the water heater in stock and was able to do the same day, which is great because once its not working you want a new one in as fast as you can. I liked the plumber that came over, and would call them again if we had another issue. I feel they were very trustworthy and honest, and cleaned up after their work. However, I didn't give them an "A" for a few reasons 1) Price of water heater unit - I felt I overpaid for the convenience to have it in stock (Bradford-White), and given how fast the unit was installed labor was incredibly high (<30 Mins). I know they are in the business to make money and they are licensed professionals, but still seems high margin as my in-laws replaced with same unit for 1/3 cost with another outfit. But when you're water heater is out, you're a price-taker. 2) Company said they weren't available to come back on Saturday to do the install so instead of giving me the night to "sleep" on it, I felt pressured to decide then or wait until Monday without hot water. 3) Selection: only one choice for a standard tank heater, and nearly made me elect a tank-less until I spoke with someone who knew more than I did about it to explain that plumbing companies like to sell them because they require more maintenance to be flushed out regularly, making it near impossible without the expired tax credit to get your money back especially if you need to reconfigure. To be fair, they said they could put in any unit I wanted to for me but again, there wouldn't be time to get one so I would have had to wait until Monday making it a long time to wait. I am just hoping it's something I don't regret not being able to do proper due diligence on, and since its a professional plumbing brand the water heater was not reviewed by consumer reports.

It was a really big job and I spent a large amount. I liked everything about them. They were very friendly and very prompt. Their costs were certainly reasonable even though it was very expensive. They were very professional from the time I called until they left. They could not have been any nicer. They were very clean. Even though my whole front yard had been dug up, I could not even tell at the end of the day. They left everything, as they should have. It was probably the most professional plumbing company I have ever worked with. They are the best that I've found and I've recommended them to several of my neighbors.

Excellent outcome! The estimate was exactly what we paid and the crew of two workers were punctual and managed to keep our water on during the entire process. The whole project took about 2.5 days. I was amazed at the quality of the work and their ability to re-pipe my house without much damage to the drywall. When they replaced the lines outside the house they were very careful and did not do much damage at all.

It started out really well. I called and was able to have someone out in 45 minutes. However, once the technician arrived the quality of service steadily declined. We're pleased with the work done, but not the professionalism. The technician immediately wanted to quote a new water heater and kept insisting that we needed a new one based on the fact that ours was over 10. I explained that I did not want a new water heater, but just the simple repair. The technician then went ahead to do the repair but repeatedly laughed at the situation (as if having a water heater older than 10 was simply unheard of) and kept talking about how unsafe it was in front of our tenant's boyfriend. At one point, the technician even turned to the boyfriend and was explaining to him what was going on. He didn't live there, nor was he paying the bill and I was unhappy that the technician kept involving the tenant's friend in the situation as if it concerned him. What goes on between us and our vendors is not really our tenant's business. Not to mention that the water heater is working just fine, it just sprang a little leak. The attempted up sell at the beginning of the service call was annoying, but the constant berating of the equipment was incredibly rude. I will not use Zurn again.

A tenant was complaining that their water heater was leaking. My husband called Zurn and had them meet the tenant at the property. The technician then called my husband and the work was approved over the phone and completed. We will not, however, be using Zurn again based on a 2nd experience with them. However, this experience was fine overall.

The work cost me $1153 totally. The job went well. The guy was punctual and neat. I did not find any parts. They provided all the parts. The only negative I had about working with the company was that when I called and asked for a price, I previously had gotten a quote of $852 with an additional $250 for the overflow tank; but what I didn’t get was an add on price for the installation of a drip valve, which is a small part for another $51, so I guess I just didn’t like that surprise. I would use them again. The guy was quick and knowledgeable. I appreciated the competency in the installation work. The price was within the ballpark.

Monday evening we heard water rushing in the pipes, but there was nothing running, and no leaks anywhere in the house. Cobb County water had us check our meter, and it turned out we were losing 10 gallons per minute as our water intake pipe had broken somewhere between the house and meter. We initially called a plumber recommended on Angie's List who was just driving back from Florida after the New Year's weekend, so he recommended Zurn, also highly rated on Angie's list. By this time it was after eight, but Matt came right out to the house. While Cobb County turned off our water (and needed to install a new shut off system as our 44 year old valve wouldn't budge), Matt assessed the situation and gave us a very reasonable estimate for replacing the intake pipe. We had been worried that our driveway would need to be ripped up for repairs, but Matt got around that problem by rerouting the pipe up the side of the driveway and into the garage. We had an option of copper or PEX piping, and although Matt could've pushed the more expensive option on us as we know little about plumbing, he gave us an honest evaluation and we chose the lesser priced PEX. His crew, Nick and Craig, did a wonderful job of installing the new pipe. They were on time, efficient, and very tidy, even raking the ground carefully over the new pipe trench. Though they'd worked a long day, they took time after their main project to check two toilets that hadn't been running well, and ended up replacing the towers for both, thus solving all our plumbing problems in one trip. We would definitely use this company again, and happily recommend them to others.

On 11/30/09, Zurn came out to diagnose a leaking shower. We have two shower fixtures in the master bath, and one of them was leaking into the garage. We paid a $109 diagnosis charge to learn that it wasn't the shower pan or the supply pipes. On 1/11/10, we had Zurn come back out as the issue had re-surfaced (we rarely use the second shower head). They acknowledged that there is a leak coming from the fixture and charged us $70 to caulk around the fixture handle. We then decided it was time to replace the old brass fixtures and bought new Moen fixtures/valves from Lowes. Zurn came out on 12/22/10 and gave us an estimate of $1000 to install the fixtures. They also charged us $119 for the trip. After trying to negotiate with the manager, we elected to pass. On the plus side, Zurn was always on time and responsive. On 1/3/11, we had the work performed by H&H Plumbing (an independent plumber). Lonnie quoted us $300 prior to doing the work. The job was completed in less than 2 hours and he only charged us $250. I would highly recommend using an independent plumber and will never call Zurn again.

No complaints whatsoever with the job: punctual, job done properly; complete clean up, etc. Would recommend their work. $700 seemed excessive to me for the relatively short time the job took. I would have preferred they focused on my problem rather than the time it took to go through their folder to figure out what to charge me. Next time I will probably shop around more.

It was wonderful. The Zurn people were very professional.

There was a leak coming through the ceiling. It turned out to be a junction of two pipes. This is in the Townhouse of my girlfriend so I didn't have direct contact with the plumber, but we talked on the ;phone and before he did any work he called me with an estimate. It seemed very fare and I half expected to get a final bill that was higher. He went in through the ceiling and called me back within two hours and the price was exactly what he quoted me. Not only do I have no complaints, but they were great; quick to respond and fixed the problem on the same day.

The initial visit the technican ignored the fact that I had just replaced valve fill/float parts 2 months ago. He concluded the repair required all new fill avalve and float parts at a cost of $386 and the relacement of 2 water pressure valves for an additional cost of $605. The fix ( using another service) was a simple adjustment to the water level in the tank. I felt Zurn Plumbing focused on upselling vs fixing.

They came quickly, found the leak quickly, stayed several hours to fix, and charged us a VERY reasonable price for the repair. We've used them several times, and have always been satisfied. They also give good advice for avoiding a problem in the future.

they are professional, punctual, knowledgeable, well prepared, polite, thorough, you name it, they are perfect. the only thing is they seem quite expensive. they have a price list for each job performed. if i remember correctly fixing the leaky toilet cost over 100 dollars, and blowing out the sewer line was over 600. but i suppose you get what you pay for.

Start to finish it was very fast and the toilets now work great.

Quick response time, professional, friendly and honest plumber. Overall-excellent experience.

I was concerned that my water heater might need replacement (I was getting rust from my pipes when I ran my hot water). I called Zurn Plumbing assuming that I would need to set up an appointment, wait at my home, get an estimate and pay for the appointment. Instead Marcin at Zurn Plumbing talked with me at length over the phone about the rust problem, explained what he thought caused it and how to handle it on my own, and explained why he did not think I should replace the water heater at this point. I am very grateful for his time, his honesty, his help in diagnosing and dealing with the problem, and his integrity. When my water heater needs to be replaced I will definitely use Zurn. Mark Bussey