Crawlspaces and More

Terrible company. Called several times to get a quote after inspection was performed several days ago. Shouldn’t have to hound a company for a quote. Imagine if they do the work and there’s an issue probably would take weeks to get a response, pathetic

Work was not performed as outlined in the contract. Plastic was only laid on the floor and not attached to the walls as outlined. No lights were installed as outlined. They installed a 50 pint dehumidifier when a 70 pint was specked. Dehumidifier is a home interior model costing $250 and not a commercial model which I was charged $800. Did not block vents so I was just dehumidifying the outdoors. I had to redo all their work to get it right. I held back $250 of payment until they made it right. They neve came back or called. Also my home now smells like a basement over 5 weeks later. They said it would only smell for a few days. Very disappointed and not professional. I would not recommend them.

Our house has some water damage issue in the first floor and basement. The company sent Landon to our house. He is very kind, smart and knowledgeable person. He inspected the house and honestly explained that he did not see any house foundation issues. The water leaking issues were caused by pipe broken. He said "If you house has any foundation issues, please contact us". We will definitely use them for any foundation related repair jobs in the future.

While they were quick about reaching out initially, we have yet to hear back as to when they can start on the work.

It's hard to provide a single number review for this company. They did the job we needed as expected at the price quoted.... and it appears to have been done well. Now to the other side of the coin. Follow up support has been difficult and now impossible. They provided a LIFETIME rodent warranty with their work. We had issues with rodents in the crawlspace about 1 year later and after repeated attempts to contact them they finally came out and did some work to remedy the situation. Now about 1 year after that, we have rodent issues again. I have tried to get Jim or Jordan to return my calls, emails, texts, and messages left with an answering service for the last 2 months. I have heard nothing back. At this point all I can do is leave a below average review and hope that they will notice and contact me. So as of this writing my advice is... if you are looking for "satisfactory" work with NO guarantee of warranty service after the job is done... then these folks may work for you... BUT... if you expect that warranty issues will be taken care of after the job, then it may be best to avoid this company. UPDATE: they did contact us, came out and took care of the situation today.... and hopefully we will not have any contact issue in the future.

I waited a few months before posting my review to test the finished product. All I can say is incredible from start to finish to performance! Jordan and Jim are two of the most honest people I have ever met. The estimate process went so smoothly. No pressure, no overselling and scare tactics I had with other large companies. Jordan listened and offered real solutions. In fact they turned out to be over $15K less than the next bidder. Jim who also owns the company and his crew showed up on time. Worked their butts off and explained exactly what and why they were doing certain things.Just another level of transparency. They put in french drains, concrete walls to support the compromised brick ones in the basement. Then two new sump pumps one is a no power required backup, a pump to remove the washing machine water into the sewer line instead of the sump pump. The also wrapped the basement, crawlspace, installed a new crawlspace door. All in two days! The house is so much nicer and dryer. My AC does not run as often, the basement is dry. We used to get water after every rain storm. We have had several heavy downpours and not one single drop of water! I highly recommend them. Fair and honest people!

Jordan and Jim both were wonderful resources of information. They even thought of solutions for a floor damaged by the high humidity below in the crawlspace that a flooring company had not thought of and said was brilliant. The encapsulation was performed by a very skilled and educated crew, and they left the job site clean of trash and debris each day. Soon after the encapsulation, I listed my home for sale, and the buyer's home inspector said that it was one of the best encapsulations he'd seen. Strongly recommend this company.

Jim and Jordan were both professional and honest. They worked with us on installing an interior french/foundation drain around half of our basement into an existing, outside sump pump and did not try to oversell us on adding a second sump pump (as other companies did). Their crew were all polite, efficient and hard workers and left the area clean and finished off in a professional manner. For years, every time there was sustained rain we would have water seeping into our basement. Since their installation, we have had sustained rain a number of times and the foundation drain has worked very well. No more water in the basement. I would highly recommend them.

From beginning to end, we were incredibly impressed with Crawlspaces and More. They were the fourth company we interviewed for the project, and were very knowledgeable and thorough. They addressed all concerns and questions no matter how small. I felt that they truly wanted what was best for me as the customer and stand behind their work.

A great company. Even better than expected. Everyone was terrific, friendly, respectful, accommodating, honest. Our crawl space looks clean enough to eat there. The job was patiently explained in full detail and completed in a timely manner as promised. They did not try to oversell additional services. Couldn't be happier. Would highly recommend them.

First, Jordan is awesome. He knows exactly what he is talking about and how to get a plan together to eliminate water leaking, dripping and/or flooding. His presentation is professional and acurate. He provided a detailed report and diagrams of the proposed solution. Jordan’s solution of installing a Smart Shield system inside the wall of my basement apartment was much more cost effective than attempting to fix the leak from outside. The cost for a external repair was 3 to 4 times more than fixing internal. The crew was incredibly efficient and knowledgeable. These guys understand “water flow” and know their job. Finally, Jim followed up to confirm my satisfaction in the completed project. I am happy to say after more than a month not a drop of water has penetrated my basement apartment. The guys at Crawlspace and More are the best you can hire for a job done right. I am over the top satisfied!!!!

Everybody we met or spoke to on the phone were great! We had reached out to a few other companies, but they couldn't come out for several weeks. Jim came out right away, assessed the job and work was scheduled within a week. His team was very friendly, worked fast, and cleaned up well. Jordan and I text and spoke on phone a bit about job and he always got back to me right away. I felt very taken care of by them and it's obvious their customers matter. I would highly recommend them and would use them again (hopefully we won't have to!) I think their price was probably fair (I did a little research and it seemed to be). Even when talking to them about things that weren't necessarily about that particular job, they were well-informed and took the time to discuss. Overall awesome. :)

We hired this company to fix a leak in our basement over the summer of 2017. Everything looked great until this year when we had a ton of rain and the basement was still leaking. Crawl Spaces and more warranties their work for life of the house, and yet I couldn't reach them to come out and fix the still leak in my basement. It took me two weeks to get a hold of someone, and Jordan TEXT me not CALL me telling me he couldn't talk to me but would be out the following week to look at the leak. Jordan did show up like he said. Said yes it is a leak, and that it is covered under the warranty. Said he could be back with me the following day on a time they could come out the following week. Well never heard from him. Text him since he has a block on his phone for incoming calls, and he texts me back to never ever contact him again. What kind of company does this?!?!? Obviously one that takes your money and does a half way job. I couldn't believe it. I have never hired a company that has spoken to its customers this way. DO NOT HIRE this company. Or else you will end up being disrespected and still have a leak in your basement.

Jordan was fantastic to work with! I had several companies come out and give me estimates to remove old insulation, remediate the mold, and encapsulate the crawlspace. His offer was by far the most reasonable estimate, and he was willing to work within my budget. His work was done on time, and it looks amazing! I would HIGHLY recommend using him and his company again.

Can't say enough wonderful things about the professionalism, responsiveness, and attentiveness of this company! I asked for a quote by accident through an Angie's List suggestion and thought our location was out of their work area. When I wrote and apologized, they said that they did actually do work in our area and that they would be coming that way to do another job and could come by to give us an estimate. Jordan was so nice, helpful, and provided us with an amazing estimate and suggested ways to fix our crawlspace mess. His report came quickly and included lots of pictures and explanations that were very helpful! He followed up several times to see if we had questions and was very patient while we were deciding what to do. The decision to use another company was a VERY difficult one!

My interaction with Jordan Gast (and later with the owner Jim Briley) was first rate. Jordan was very knowledgeable, thorough and helpful in designing a solution. He also allowed me to pester him at several later times with questions and concerns. The work done (with the company owner actually participating in the project) was absolutely first rate. They left the site having created a beautiful addition to the yard that I believe will provide the drainage relief that was needed. The owner actually spent several hours digging under a buried rock to ensure optimal drain pipe placement; it would have been very easy to just run the pipe over the top of the rock but he insisted on getting it right. I believe that Jordan and Jim are both honest and competent in their work. I would not recommend anyone but them for work of this nature. I stated NA on the pricing question because I got no other quotes with which to compare because I was completely satisfied about using this company after our first meeting. We are 100% satisfied with the results.

Would definitely recommend these guys for professionalism, punctuality, price and quality of work. Won’t oversell you, super friendly and easy to work with and end product was to our liking - I’d say they even over-delivered. This is the type of work nobody wants to pay for if they don’t have to, but if you have to, give these guys a call.

On the initial visit, the drainage system was installed in our basement within a day. After a week there was water intrusion. I have to say after contacting them, the response was very quick and professional. They came out and corrected the drain backup outside and for the last several months, the system has held up nicely and the basement no longer floods after passing storms. This company goes above and beyond the call of duty!!

Jim came out and reassessed the problem, developing and implementing a solution on the spot. Work is guaranteed for 20 years and I have no reason to expect I’ll ever need to use that warranty. But it gives great peace of mind to have it.

Jim and his team far exceeded our expectations with respect to the work they did, and customer service. They were extremely accommodating and finished everything on time and on budget. I look forward to working with him again, and will gladly refer anyone I know to Crawlspaces and More.

The work Crawlspaces LLC performed very thorough services. They provided a very clear estimate that was followed without "surprises", answered a million questions and provided follow up to make sure I was happy with the results. I would recommend them to anyone needing their services and not hesitate to hire them again for additional services.

Jim, Jordan and the crew did an exceptional job on all the work. Work as done in a couple of days and extremely professional. We are very pleased and would hire them again, no question.

Where do I begin? They did an amazing job. They were always on time, they worked so hard and made my crawl space useable. I can actually store things down there now. Jim, the owner, was here everyday making certain everything was going well. It was refreshing to work with a company that cared for your home as if it theirs. I highly recommend this company for all your crawl space and basement needs. They are truly amazing!

Very professional. Works was done as promised and they were very communicative through the entire process. Provided substantial follow up to ensure work was completed properly.

They were a hundred times cheaper than three other providers, for the same thing, pretty much. We were like, and you're gonna do what? We walked it through twice; my husband was under the house in the crawlspace making sure they're gonna do X, Y, and Z just like the other quotes. So we went with them.