MY COMPUTER TECH

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My Computer Tech was here longer than an hour but he only charged me an hour. I have no concerns whatsoever. He cleared up every issue that I had. He even did a few other things. He cleaned out my entire computer. My computer would come up with a blank screen about every third screen that I went to. I thought I had a virus and he came out and diagnosed it and it was my wireless router. He got me a new one. He sold me like a $75 router for $50. He told me that he had a $50 one with him and it turned out that he had the next step up and he still gave it to me for $50 and that cleared up all my issues. It helped with him cleaning out the computer and the speed and I am totally thrilled with my computer now.

After my friend's PC was zapped during a lightning storm, she came to me for help because I'm the informal neighborhood 'techy'. Based on advice I got over the internet, we reseated the graphic card which solved the problem briefly. However, when the problem reappeared shortly thereafter (6 beeps and inability to boot), I contacted My Computer Tech. Roland spent at least 30 minutes discussing the issue over the phone, verified what I already knew, and provided some other possibilities. He was very upfront about the problems that could occur from this sort of electric strike and made sure that I (and my friend) understood that there was a great probability of multiple components being affected. While we could have tried to dabble some more, my friend decided to trust Roland with her PC, which he picked up later that day. After running detailed diagnostics, he contacted us with the news that both the system board and graphic card (a cheap one) needed replacement and strongly suggested we replace the power supply as well. Based on what we had read elsewhere, this seemed like the best plan, so my friend agreed. This all occured during the Fourth of July week, so there was a slight delay while Roland awaited receipt of the new system board, but he stayed in regular contact with us regarding the status. When finished, he delivered the repaired PC and hooked it up to the monitor, keyboard, mouse, and network to ensure it all worked correctly. My friend is very pleased with the work and notices a definite difference with the higher quality video card. We both felt that the price (which included an AARP discount) was fair. I'm glad to know that there is a reliable PC professional so close to my home and will definitely contact My Computer Tech next time I encounter a computer problem that exceeds my own abilities to resolve!

Initially, Roland tried to perform virus removal over the phone and failed... came to my home on 11/29/2011 to remove virus What was supposed to be a simple virus removal turned into a hard drive crash caused by Roland the tech. He said it was going to eventually crash because of the age of my computer... that was absurd. There was nothing wrong with the hard drive. Saying it was going to eventually crash is like intentionally crashing your vehicle and saying it was going to happen eventually. Anyway, everything was lost, but fortunately, it was recovered. Roland took the CPU from my home and changed the hard drive. I asked him if a new video card and additional memory would help, and he said it would. He charged me for a video card though he said he took an old one from his daughter's computer. The CPU was returned to me on 12/4/2011. The video card worked initially, but after several days, the card failed every time after 15-45 minutes of use. I informed Roland of this, and he said to open the CPU and put a fan on it. It was not a useful or practical solution. I then texted him about the issue and instead of calling me and working things out, he said if I wasn't happy then he would put my old card back in. That wasn't helpful and he NEVER called to discuss though I tried communication several times. That's not working things out with the customer -- it's dictating terms. I don't like being treated that way as a customer and would not use his services again. When you cause a hard drive to crash and put the customer's saved files at risk, well, that's not professional. Problems/issues are going to happen, but they're to be worked out between the tech and the customer -- not dictated by one party or the other.

Roland is polite, professional, very knowledgeable, and responsive. He came within a few hours of my call and diagnosed the problem. It turns out that my hard drive wasn't bad, but it had some small "bad spots" on it, which Roland programmed the computer not to use. He would have had the computer working for me the same day, but we noticed that my CD drive was not reading Roland's boot disks properly and I asked him to replace the CD drive (he had to get parts and take my computer to his shop for that). He brought the computer back the next day fully functional, all for less than $100.00. Much cheaper than buying a new computer, which is what store-front repair shops invariably try to get me to do. I've used Roland several times for this and other computers, and my experience has been the same each time. I wouldn't think of using anyone else.

He charged $60 per hour plus parts. He did what he said he was going to do when he said he was going to do it. His price was competitive. The quality of his work was excellent. He did exactly what he said he was going to do and it worked. I would definitely use him again.

I found them on Angie's List and he did very well. I will use them again in the future.

Due to a failure my computer had lost all access to data on the hard drive. Despite my having worked in information systems for over 30 years, it has been a few years since I've used any of the recovery tools I have. Getting the data recovered and the computer working again quickly was vital, and so I decided to turn it over to someone who does this day to day. Roland Milligan responded to my call immediately, showed up exactly at the time he said he would, gave me a very reasonable quote for repair and desired improvements, and estimated when he would finish the work and return my computer to me. He returned the computer exactly when he had promised, and had done a great job of recovering everything and installing the improvements. He had also replaced a DVD/CD drive that was failing at no additional charge. Getting work done when promised, at a very good price, and having it done as well and better than expected is great. I hope I never need his services again; but I would not hesitate to call My Computer Tech again if I do need a repair, and I have already recommended Roland Milligan to other people. He also builds computers, and I will probably have him build my next new computer.

He's handy, inexpensive, knowledgeable and is a nice guy to get along with. I recommend him and his professionalism is better than most. I will use him again in the future.

They were very prompt and professional. One time he was late and he called and let me know he was late and he would come. He was very professional and very helpful. He fixed the problem as well. He does personal service and comes to the house. He was very helpful while explaining what the issue was and what the options are. The service was as advertised. He was punctual, the one time he was late he called to explain why he was late.

Roland was fantastic! Called in late afternoon. Knew I needed to be repaired asap. Wife came out immediately and picked up. Reason: Roland tried to trouble shoot over phone and requested I shut computer as he knew there was a serious problem. Returned computer late next day. Found several virus's and as stated before found one in the hard drive which he had never seen before. What impressed me the most was he took the time to send out the virus to a company to determine what type of virus. What makes him different from the other companies is he answers your phone calls or if on telephone with another customer, will return call quickly. In this industry it is all about service! Total cost was $150.00 and well worth it. Roland has become MY Computer Tech!

Was a positive experience from start to finish.

Sent email inquiry to My Computer Tech (Roland) describing the symptoms of the problem I was having, asked a couple questions and for a guesstimate on repair cost. Received prompt response from Roland with estimated cost based on the root cause of the problem (he described several possibilities). Decided to have Roland do the repair and was very happy with the result. Roland repaired the problem for the amount he had estimated the repair cost to be, and included several software apps and virus protection software for no additional charge. He delivered the repaired desktop to my home, reconnected all the peripherals (i.e. speakers, printer, etc.), demonstrated that the computer was now working properly and showed me how to use the software he installed. I am always very 'picky' when selecting a service provider, but was very happy with this experience. I highly recommend My Computer Tech, and of course Angie's list as well!

Roland called saying he was on route, repaired a glitch in my PC and set up the dual boot system in less than an hour..His knowledge and operating skill with Microsoft systems seems endless His fee strikes this senior citizen as astoundingly low..In addition he is one extremely nice guy.

He was in my neighborhood so he actually picked up the laptop and, when he was finished repairing it, he brought it back to me. He was very personable, did a great job, and the price was more than fair.

Roland did a fabulous job. Got us back on-line and saved all our stuff.

I live relatively close to My Computer Tech so I dropped my laptop off and left it with Roland's wife Kathy and gave her the details of the problem. I wasn't expecting to get my laptop back for several days but to my surprise Roland repaired it and Kathy delivered it to my home the same day. I will use My Computer Tech for any future problems.

I had install the card in my husband computer for a wireless net working system. I was having a problem with the 2 computers to see each other. He came in and fix the problem where I left off. Sometimes it is hard to pick up were an other person has done some of the work. He was able to step in and fix the configuration problem. Roland checked both computers to make sure they were in good work order. He also told me things I could do to make my using the computer easier. I will tell my friends about the very good service Roland gives

Though Mr Milligan reported problems,I (the user) had none. As a side note, a competitive company wanted $275.00 for the same job.

Job 1: Problems w/my desktop. I contacted Mr. Milligan through e-mail & he promptly got back to me. He scheduled an appointment that was convenient for me. He came to my house & listened to all of my concerns. Then he started his 15 point "tune-up" on my PC & laptop. It took abt 90 mins. We decided I needed more memory, he had to come back to install the memory, he was out of stock of that particular memory card. He was very clear in his communication w/me (it is hard for me to understand tech language). But he made me feel comfortable. He also installed a folder with a monthly cleaning I need to do to help make my computer perform better. I thought that was a really nice touch! He guarantees his work & if I were to have any problems in the future, he would assist me. Job 2: Mr. Milligan was amazing. He was extremely knowledgeable & helpful. He stood behind his word & made my computer work very well. It took him 2 trips -- but he did what needed to be done -- AT NO ADDITIONAL COST!

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