Synergy

The experience was horrible from start to finish. The sales representative did not disclose the interest rate the equipment would be applied towards and they hide the breakdown of the costs for each item. The interest rate was 10% on equipment. This is not a beneficial service when you may select AT&T or ADT and not pay interest on equipment!

I had a contract with them that I couldn?t get out of. I used them till 2013. I had no choice! I started in 2011 and had a 2 year contract. It was $39 or $49 a month. I had a problem with the alarm going off for no reason and every time the alarm went off the police would come. If the police come more than a couple times within a period, they charge you too. So, I actually had to cut the wire so the alarm wouldn?t go off. So, I had no alarm for probable 18 months of the 2-year contract. It was either too sensitive or had a short in the wiring. It was a complete waste of money!

unknown

The alarm was fine. I had very little issue over the years. I used to recommend this company. But this is a caution regarding watching the back end of the monitoring contract. Maybe these companies all do this the same but that doesn't make this any more ethical. I called Dynamark to cancel the contract when i was moving and I was informed that there was a $99 "early cancellation fee". So i said 'oh that's not possible. It's not early. You've been monitoring this alarm for 8 years and i haven't signed anything since it was installed." " Oh...it automatically renews if you don't tell us otherwise. The only way to avoid it is to get the new owner to take over the contract." So apparently the best way they've found to get continued business is to blackmail their clients rather then to trust their goodwill and reputation. With this setup unless you cancel well ahead of your move date on the contract renewal date, i'm not sure how one would avoid this $99 fee in any scenario. I suppose if you knew you were moving in August and your renewal was in January and you were organized enough to keep track of that you could cancel in January, 8 months before your move. I don't know. I am constrained by the bounds of logical thinking so utter lunacy sometimes eludes me. Annnnd....they weren't satisfied with $99 either. Two mos. later I received a monitoring bill from them and when i called figuring it was a simple error, i was informed that because I didn't send them their email back confirming my cancellation which i'd done by phone they'd continued to bill me for an alarm that sits in a house which i no longer owned for two more months so now I owe them another $90. The absurdity is actually laughable when you think about the complete absence of common sense here - a charge for services that were verbally cancelled and truly acknowledged to have been cancelled because we argued over the cancellation fee for the contract that can't logically BE cancelled. Aside from the questionable legalities of this, is the fact that they don't take their customer relationships very seriously, another reason you'll want to consider doing business here. So over 8 years i paid over $4,000 in monitoring fees but my feeling is that wasn't enough and they need to squeeeeze whatever they could out of me. At this point I've paid nothing and I'm actually having the matter reviewed because while I know shysters like this count on people not wanting to go to the time or expense over $200, I really feel that someone has to step up and start hitting back at this type of unfair business practice. I, ironically, avoid the likes of ADT because i wanted a company that is more local and then this happens. So keep track of your contract if they install your alarm and monitor it. Because the back end is costly. When you're assessing system costs, I suggest you add that $99 to it unless you are a very organized person.

Bottom Line: Stay away from this company at all costs. No matter what the salesman/system designer tells you, they are not capable of delivering what they promise, do not fix their mistakes and refuse to refund monies as promised. They are not custom installers but, more akin to butchers. I was introduced to Dynamark Systems by our Builder as their Low Voltage Subcontractor. Dynamark was to provide a list of standard items and also offer extras and upgrades for additional monies during and after construction completion. I contacted Dynamark's representative well in advance of our design center appointment to discuss what I wanted to accomplish and to understand what would be provided by Dynamark during the construction phase. I had several email exchanges, phone calls, exchanging of preliminary plans and equipment that lead up to a face-to-face meeting, in the model home, prior to our design center appointment to go over every detail and aspect of what I wanted to accomplish. I did this to establish a solid relationship before work started and to feel comfortable about purchasing equipment and having them complete the installation post construction, after closing. Based upon my meetings with the system designer, we seemed to hit it off and be on the same page. We had many conversations, emails, text exchanges and everything seemed to be going in the right direction. I was made to feel very comfortable and assured that everything I was asking for was routine work for them. Dynamark was to provide Flat Panel Pre-Wiring at 4 locations, Cat5 & RG6 runs to every room including the low voltage Demarc Box, 2-Channel Music Pre-wiring in 4 locations and a 7.2 Home Theater Setup in the Great Room including two (2) in-wall subwoofers that required me to to pre-purchase the backboxes for installation during construction. Plans were drawn up with detailed notes about placement and every aspect of what Dynamark was to provide. During the pre-drywall inspection I met with the system designer to go over the raw install. I found several wires contracted for missing or in the wrong location, flat panel pre-wires in the wrong location...notes were taken, pictures taken, emails sent. I was assured the install techs would get things straightened out. The subwoofer backboxes were not installed according to the plan and were in the wrong location. Pictures were taken, plans circled and sent to the system designer who was to have them moved prior to drywall. Several weeks passed and pictures began to circulate prior to final inspection. Not only weren't the subwoofer backboxes moved but, almost all other wiring/flat panel issues were ignored as well. No explanation was given nor did there seem to be any sense of urgency to get things right. It became clear that Dynamark really oversold it capabilities a one mistake lead to another and to another. Fast forward to 45 days past closing and I have finally given up fighting with Dynamark for a refund of the subwoofer backboxes that were installed in the wrong location and not according to the signed agreed upon plans. Even though the charge is several months old I am now attempting to have this credit card charge disputed as I have every email, text etc. from the system designer promising that a refund is coming but, has not. Thanks to Dynamark, I now have to hire a competent contractor to come in and perform the work I already paid for. BUYER BEWARE. Please do not get suckered in like I was. I can not recommend Dynamark for anything but, guaranteed disappointment.

Dynamark pre-wired our new home for security and a couple rooms of speakers. I had intended from the beginning to reach out to them regarding installing some in-ceiling speakers and when I spoke with Shawn, he also let me know about their security system offerings. I had already scheduled an install with ADT, but Shawn was able to meet ADT's install price and offer monthly monitoring that was far less than ADT. The installers they sent for both the speakers and the alarm system were great. The alarm took a while to install, but I'm very happy with the result. It is very simple to operate and the alarm.com product Dynamark uses for remote monitoring and management is fantastic. Glad I chose Dynamark over ADT!

unknown

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I should of done more research on this company before deciding to use them, the experience has been and was absolutely horrible. The sales rep Mike was all talk when he sold everything and made promises to always be around and answer any questions and handle any problems that would arise. It all started out OK, until we moved in and started having issues - Mike would not return phone calls or texts. The company as a whole would not answer any calls or messages left, this is a company of over 70 employees and we had to call over 12 times before we were able to actually talk to someone. The original install started on 4/3/15 and it is now 5/29/15 and they still are not completed. We have gotten every excuse from the manufacturer sent the wrong parts to technicians are sick and can't make it out today. They have been to our home over 14 times and still have not completed the installation for a job I was promised would be completed in three days!!! STAY FAR AWAY from this company!!

I wouldn't use them in the future.

unknown

Otis is a great rep for the company -- extremely upfront and honest guy. I really appreciate that he answers all my texts if I have questions or issues with the system. The tech that installed my system, Paul, was incredible. He was so respectful of myself and my property, and made sure we understood everything about our new security system. Very pleased with everything...including pricing! No install fees, no activation fees, and still cheaper per month than the big guys.

Everything went well. The technician showed up when expected. He did an excellent job with the installations and was very neat and tidy. He explained everything very well. I was very satisfied.

I had such a problems with them in beginning. I have been stuck in my contract. My alarm has gone off 3 times and they have never called. They said they would know soon enough if something was wrong. In the agreement I have to wait 5 years before I can go with someone else. Ross is rude, it is his company. The man that came out and did some work was very good.

I moved into a new home in February and the first day I was there the representative from Dynamark came to hawk an alarm system to me. I never owned a home before so I was taken in by his pitch, but I told him my one big concern was that I would forget to disarm the system or that it would go off by accident and the police would come out for no reason. This was the representative's opportunity to tell me honestly that if that were to happen two times in a 365 day period, the police would begin charging me. While I was away on vacation the alarm system went off, because of the motion detector inside the house. The police came out and I received a letter from them saying that if it were to happen again, I would be charged $75. I called Dynamark about the incident and the representative said, and quot;Oh the motion detector is probably too sensitive. Someone should come out and check it out.and quot; I never heard from them again. I have been home from vacation for over a month and I have not turned on my alarm because I am afraid it will go off again when I am not home and I will be charged by the police department. So I am paying Dynamark $42 a month for nothing. I called them last week to say that I wanted to disconnect the alarm because I am not using it and a very nasty woman told me that if I want to disconnect the alarm I would have to pay for the three year contract in full. I was not informed of the fact that I was signing a three year contract at the time I had the alarm installed. This company uses the tactic of deceit by omition and they do not deserve the priviledge of serving the community. In addition to the above mentioned problems, when the workman came to install the alarm, he left my patio door open slightly. I didn't notice it until I began to see alot of flying insects in the house over a period of about a week. When I realized the door was slightly ajar I tried to close and lock it, but I couldn't because it requires alot of strength to close and lock. I called Dynamark and told them that their worker had left the door open and that he possibly had even broken the door, and could they send someone out to look at it. The representative told me to call the builder. I called the builder and told him that I thought the door might be broken because I couldn't lock it, he came right out and secured the door for me. I am providing this example to demonstrate that from the first dealings with this company they have been unresponsive and dissmissive of my concerns.