Response from Lyke's Drywall Services LLC
The customer is wrong about my service technician being 2 hours late because he was on time. He did have to leave the job to get a special power tool needed to perform the job so he went back to our shop that was 30 min away and 30 min back. During the duration of that trip, the customers husband popped a line on the plaster surface and started cutting it out, he was not obligated to do that he brought that upon himself. The original payment that the customer is referring to is one of our storefront ads that she prepaid with through Angie's List payment network that she indicates no additional merchant fees for using credit cards. When our job was complete, the customer told me that she wanted to use a credit card and i mentioned to her that it would be a 3.9 % merchant fee to accept credit cards, or you have the option to submit your debit card or check information free of charge. Our invoicing system is through Intuit Quickbooks which is a safe and secure format to pay your bill online, there was no reason for the customer to make assumptions that the format sounds unsafe to use, or hand us a personal check. The customer indicates that my service technician by the name of Greg did a poor job, well I can tell you that he has been on board with me for 5 years now and he has 28 years of experience he is the best employee i have! He is a true drywall professional and is very meticulous about the finished product plus he treats every customer with respect and is very courteous and punctual. The customer also mentions that i was harassing her multiple times, i can tell you honestly that is a LIE! I contacted the homeowner once our work was complete to let her know i was submitting an invoice online through quickbooks and at her convenience to take care of the payment matter in a professional matter. One week went by and I sent the customer a courtesy email as a reminder politely about her open invoice, she responded with harsh words indicating that I am unprofessional and harassing and that her job was not done accordingly... The customers husband told my service technician when the job was complete that he was very happy with it and it looked seamless! If the job looked so bad then why did we get paid in the end? I am too busy of a business owner to just sit around and email and text somebody "multiple times daily" about an open invoice and I don't question any of my guys work performance because we are the true elite drywall company in Jacksonville! We are proud of winning Angie's List Super Service Awards for 4 years in a row! In the end, this was a customer looking for reasons to give a service professional a hard time, had i known that this customer would have given us a difficult time, I would have respectfully declined to take the job in the first place!