Response from Auto Tech & Body
Hello Mr. [Member Name Removed], We are so sorry that we upset you by not being able to accommodate you with the detail of your vehicle when you came in on the 5th. You were scheduled on the 7th (please see Angie's List Messaging Center with your email - you had 3 choices 12/29, 12/30 and January the 7th- We scheduled you for the 7th). We apologize for the inconvenience. We also offered you to drop off the vehicle and that we will try to have it detailed by the 6th and you didn't like that either. We are sorry that you drive quiet a distance and were disappointed that we weren't able to take your vehicle in immediately. We try to be respectful of every one's time and we value every customer. We just didn't want to lower our quality of service to accommodate multiple "detail services". As we mentioned in our detail, it takes 4-6 hours and it would be hard - since we schedule 2/day to add a 3rd one. I am sure you understand that you want to get the service done right. We apologize for any inconvenience. We tried to contact you so many times that day on the phone number you supplied on the message center and couldn't leave a message. We are here to earn your trust, to earn your business and to make sure you become our customer not just for one service but for any service you may need on your vehicle. It was not our intention to have you leave unsatisfied or unhappy. Again, we are here to be of service and we ask you to give us and our team of professionals another chance. See below messaging we received from Angie's list: [Member Name Removed] 12/28/2015 Dear Auto Tech & Body, I just purchased a service from your company. Please review the details below and respond within 2 business days to schedule the service. Scheduling Member suggested dates to schedule service: Afternoon (PM) on 12/30/2015 Afternoon (PM) on 12/29/2015 Afternoon (PM) on 1/7/2016 Note from [Member Name Removed] PM, for me is 12-4 please. #954-536-4101 Item Price Qty Total $99 for Auto Detailing Services $99.00 1 $99.00 Order Number: 2496234 Ordered On: December 28, 2015 Item ID: 403187 Member Info: [Member Name Removed] [Member Information Removed] beach,FL 33064 Coupon Code: AutoDetail-2496234-1 Auto Tech & Body 12/30/2015 Hello [Member Name Removed], It was a pleasure speaking with you. I have you scheduled for the 7th of January to drop off your vehicle around 9:30am and pick up around 4 or 5pm that day. Our address is 429 North Dixie Highway, Pompano Beach, FL 33060. Please call us if you have any additional questions or concerns. Best regards, The Team at Auto Tech and Body 954-946-9730 Auto Tech & Body 1/5/2016 Hello Mr. [Member Name Removed], We tried to contact you with the phone number you provided and was unable to. We have you scheduled on the 7th for your detail per the email sent on the 30th of December. We would love for you to bring in your car on that day. I will keep you on the schedule. Please call us if you have any questions. Best regards, The Team at Auto Tech and Body 954-946-9730