JENSEN STONEWORKS

It was the worst contractor we have ever used in are home or business. People doing the floors were very sloppy and tried to hide there poor work. Things they broke they say they didn!t or said it was that way. Were always short of a tool and used ares.I had to cut doors to fit for as the two people they had left the company. The one they tried to cut they had to replace the door.Never did get the new floors clean had to hire other people to clean and seal floors.

Very efficient, very good, and overall, service went well! Timely and pricing was reasonable.

Good sales pitch and follow up until a down payment is received. The operation is disorganized and they fail to meet deadlines and schedules. They called me at 10am on the day of installation to tell me they would not be coming and that it woudl be another 4 days before it would be installed. They blamed an employee who had called out sick two days prior and they were not able to complete the work. My question is why do you wait until the morning of to call me and inform me? Very poor service from Mike Jensen and not service oriented at all. He had poor excuses for not calling me sooner and made little to rectify the situation. My recommendation is to save yourself the headache and go with someone else...It's not worth it.

The responded quickly to obtaining our downpayment and also wanted me to pay before the job was finished. The office argued with me about the lein release that I requested from them. No communication with the guys in the field. Mike and Nancy say one thing but then there is no follow up. It took three weeks of calls to get our dishwasher attached properly. We are still trying to get a broken travertine floor piece fixed that cracked. It cracked due to a void underneath the tile and needs to be repaired. This has been the most frustrating contractor experience.

Jensen employees arrived earlier than expected, which was okay since I was home. Everything went well until they moved the refrigerator. They tore my 3 year old vinyl floor in many places, but only told me about one place, the most visible. They did not complete a shim to hold my dishwasher in place (said they would return the next day) and would not let me turn on the water (said the grout holding the sink in would fail if wet) to see if I had a plumbing leak, which I suspected when I saw some water under the sink. The owner, Mike Jensen, who had received more than half payment the week before, tried to make me pay the rest and sign off that I was satisfied, which I refused to do. The next day a plumber appeared and fixed the leak I did have, the employees fixed the shim for the dishwasher, and tried to fix the flooring, which came up again. When I had Sears resurface my cabinets the installer asked me to stand by as he moved my refrigerator and showed me the multiple vinyl tears.