GREENWAY DODGE CHRYSLER JEEP

It went terrible they were very rude and unprofessional all the way through getting work done when the body work was done I went there there was lent in it there was drips in it to this day it's still on crooked the wheel well there scuffs in the paint they keep telling me to bring it back another time been there three times already when I drove it off the lot they said they did alignment on it I never got paperwork showing it was done I requested three times they still can't come up with the alignment read out because the alignment was never done it pulls to the right ever since I drove off the lot I file a complaint with the Better Business Bureau and Department of regulations they told me to bring it back down there that they would fix the paint work which every time I keep going there to tell me to come back next week and also the alignment they refuse to do it again after they said through the Better Business Bureau the service director George said he would redo the alignment and he did not do it today when I was there they're very rude very unprofessional and they tell you lies they tell you what you want to hear to make their company look good on the Better Business Bureau or all the complaints they act like they're going to take care of the situation when you go back down there they don't do anything

They are always great with me!

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The price was free because this is where I bought the car. I was happy with their responsiveness. I am going to keep using them.

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I made an 8am appointment to take my fiat in for 4 problems, all of which were covered under my warranty (check engine light was on, daytime headlight was out and the car was telling me to replace it, there was a noise when I hit the brakes, and the sound system was not turning off with the car). After explaining these issues twice, the person assisting me showed me the paper that he was taking notes on and asked if it was accurate. He had only written down 2 of the problems so I had to explain the other 2 again for a third time. He then told me that he would call no later than noon to give me an update on the car. I called him at 1:00 because he had not called me. He told me that the mechanic needed to look up the history on the computer to find out what was going on with the check engine light, and did not mention any of the other 3 problems. I asked about them and he said that the mechanic needed to look into those also . From the phone call I gathered that the car had not been looked at yet. He said he would call back around 2:00 and give me an update. I never received a call and called him again at 3:45. I was told that he was currently on the phone and that I could not speak with him. I then called back at 4:45 and he told me that he couldn't find any problem with the check engine light. I asked him about the other 3 problems and he said that he couldn't find any problems. I AGAIN explained my problems and he looked at the car while he was on the phone with me and immediately figured out the problem with the headlight and sound system. He then asked if I could leave my car there for another day and he would look into the brake noise. Basically the car was there all day and they didn't fix anything. At that point I told him not to do anything to the car. I have an appointment with the fiat dealership in winter haven; I would rather give them my business.

I wish I had followed my instincts and left. I love the car, but if you want a Fiat, buy it at Fields. Test drive was fine, but they were EXTREMELY pushy. I almost walked out twice, and should have because I feel I didn't get the best deal. I could only afford the test drive model. Even though it had less than 150 miles on it, they sold it to me as "used". I did not realize until we got to the paperwork that this meant the lemon law does not apply. They made it seem like the only difference was in the kind of financing I could get. Now I am also not sure that the 30,000 service part of the manufacturer's warranty will apply, I guess I will find out when I go to get my first service. The manager was really slimy. I mean SERIOUSLY so. Kept trying to flatter me and talked all this BS. He did this thing where he came up with this weird strategy of how I could buy the car and pay for the first 6 months and then refi it to get the payments down to where I really wanted them. He tried to pressure me into post-dating a $1000 check for a down payment, when I told him the medical reimbursement I was waiting on wasn't approved yet and might be significantly less than that. When I said I'd just wait until the check came in and hope the car was still here, he told me he wouldn't be able to give it to me at that price. Which is when I should've walked out anyway, because the car would have more miles on it by then and there's no way anyone would pay more for it. The slimiest part was when we first sat down to do the paperwork, some of the documents were blank and they wanted me to sign anyhow. Also, I realized after I finished the paperwork and got in the car that they had misrepresented the mileage on the paperwork. The paper said there were 6 miles on the car, when there were over 100. I am really mad at myself for not walking out and going to Fields, or at least calling Fields while I was there to see if they also had a tester I could buy. I feel that the price I paid was too high and they took advantage of the fact that I didn't know all the right questions to ask about the whole used vs. new thing, as well as the fact that I didn't have a car to drive to work and wanted to buy that day. Don't even think of buying a car here unless you're an expert negotiator with lots of experience in buying cars, or have a friend with you who can negotiate for you. The car is a great car, I just wish I'd gone to Fields instead.

They are good and I would continue to take my vehicle to them in the future.

They told me I could get service anywhere so I went to my local dealer and said they did not see that information anywhere. The dealership never sent my money into the company that I purchased them from. I have the paperwork and everything, they just won't return any of my calls now. Bottom line I purchased these from the dealership and they won't honor the paperwork. They are just taking money from people. This dealership is bad news, stay away.

I took it to them on 9/9/09. They said it was a crankshaft sensor that had to be replaced. He told me to sit down because there were other things that needed to be done to the car. I only had 23,380 miles on it. He told me that all the work was going to cost 2500.00. He mentioned a long list of things which included 4 new tires. One of the tires I know only had 10,000 miles on it. He also said I needed an alignment, air filter, a front lower arm bushing, a battery cable harness, a rear wheel cylinder was leaking, a transmission service, front brakes, and a tune up as spark plugs were worn out. I told him to only fix the crankshaft sensor. That ended up being 393.50. I found that on the worksheet, they had written my birth date on it which I found odd. On 12/19/09, the same thing happened to my car and it broke down again. This time I took it to another dealership. They called me and told me a camshaft sensor was the problem not the crankshaft sensor. They told me to call Greenway and see what they would do about this repair. I called Greenway and they were not willing to do anything about it. I feel like they were taking advantage of me as a senior and woman and I will never use their services again. Since then, they offered me a $50.00 credit towards a $400.00 bill. I said I wanted the money as I did not want to continue to return back to them for any future services. He still only wanted to give me the credit.

The experience was a complete disaster. I never had such an unpleasant dealing when having a car serviced or repaired. It is unimaginable that they have no customer service skills. When I tried to contact various managers about the problem, they kept referring me to the service adviser who was the problem in the first place. A bit of communication and honesty would have gone a long way.