FLOORS DIRECT

Very professional. From purchasing to installation could not have asked for better service

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They were knowledgeable, the delivery was punctual and they did a great job. The installer, Allen was particularly professional.

They had to come out several times to correct their mistakes. It was not a good experience and I would not use them again in the future.

We chose them because we thought the carpet price was very good for the quality of carpet we were getting and we liked dealing with Steve at that store. He was extremely helpful and patient with us in our goings back and forth and assisting in setting up a schedule to do it. We were able to choose the type of carpet, texture and colour we wanted. They were very responsive and came out when they were supposed to.

They did a great job from start to finish. We have received many compliments on the floors since installation.

I have chosen to look elsewhere for a carpet supplier, because although the gentleman who spoke with me on the phone was friendly, I did not get the impression he really knew his product, and when the pricing structure seems all "loosey goosey," it makes me wonder what else will turn out to be all "loosey goosey."

Well Done!

it went well, we really liked the owner, it was nice using a small, local business that has been around for awhile. from start to finish we were pleased.

We had purchased new furniture which had a delivery date of Sunday, August 19th. Decided at the last minute to replace carpet in the master bedroom before the new furniture. I had looked at a few places and then went to Floors Direct on Monday night, August 13th. I picked out the carpet which was what was considered to be quick delivery and also the pad. They came out the next morning to measure and gave us a price. We ordered the carpet that day and had it installed on Saturday the 18th. Even found a coupon on their website so I upgraded the padding at the last minute. The whole experience was smooth and professional and the price was right! Would definitely recommend!!

Things went smoothly. Salesman was helpful in picking out the carpeting. The guys that came to measure and then install were on time. Took a day to tear out the old stuff and install the new and haven't had any problems so far (less than a month). They also placed some remnants as door mats.

Did not use

Everything went well.

Only hiccup was the shade of carpet I chose and was told was in stock turned out not to be in their warehouse. I was given option to special order or to come in to showroom see if another color that they did have was to my liking. I chose the alternate color and had carpet installers there with in a few hours..

They were very helpful and answered all of the questions that we had. They did a good job. We didn't use them because we got a better price somewhere else.

Flooring Direct was unable to complete my installation due to lack to information.

I had purchased carpet from this company before. The sales person, Steve Arnold, had a polite, no pressure, matter of fact approach. He told you the facts about the different carpets, regardless of price (example - stating facts about lower price carpets being equivalent in value to other higher priced carpets). He stood back and allowed you to browse without standing over you, but was always close enough to answer your questions without you having to hunt him down. When it came to price, he pointed out products that were on sale, and then worked to reduce the price even more. Then once I showed him the estimate provided by Home Depot, he called the ownership and not only met their price with a higher quality product, but worked to beat it. He told me he would work the price down to $2.39/sq foot installed, and he did just that. Once I made my selection, he worked with me and got the house measured, and installed quicker than he had originally estimated. He asked if I was happy with the previous installers, and when I said yes, he got the same crew to handle the measure and installation.The installers were professional, arriving and starting on time. They wasted no time once they began, and took care to insure they didn't damage anything. They asked before getting water from the refrigerator, asked to use the restroom, and were polite and diligent. There was no small talk between them, only work. The carpet seams were invisible. They did an excellent job.I will most definitely use them again on any future flooring project.

The carpet selection at Floors Direct was very good. Also, they were the best in price competition. They beat out Lowe's carpet sale to get our business.

MY OVERALL EXPERIENCE WAS REALLY GOOD. I WENT TO THEIR SHOWROOM AND PICKED OUT MY CARPET. BROCK THE SALESMAN WAS VERY HELPFUL IN PICKING OUT MY CARPET. THEN HE HOOKED ME UP WITH AN INSTALLER WHO WAS VERY NICE, AND DID A WONDERFUL JOB INSTALLING MY NEW CARPET.