Safelite AutoGlass

Great. They came to my office and fixed it quickly. Covered by insurance.

WARNING ABOUT SCAM ARTISTS. After AUTO GLASS AMERICA replaced my windshield they failed to honor a warranty failure. Luckily, my insurance covered the repair but the service and professionalism by Jesus and Safelite was night and day. Safelite process was fast and efficient. The pre-service contact was outstanding and innovative. The actual install was above reproach. Jesus confirmed the Auto Glass America installer damaged my car when they did the install and failed to connect the windshield heater back up. He also said he had seen the type of damage before and if it had happened on an Safelite repair, it would have been covered under a material failure warranty.

Safelite has a great website. A five minute visit yielded an estimate and a home appointment the following day. I was notified of the technician assigned to do the replacement. James contacted me prior to my appointment and asked if he could come out earlier since he finished his previous appointment early. He was exactly on time. It took about an hour and 1/2 to replace the damaged windshield with an exact replacement. He cleaned up all work related debris and packed the old windshield for recycle. The process couldn't be easier.

Very easy to get appointment. My Service Person was timely and able to answer my questions. I would definitely use them again.

The man who came out was really prompt, kind, and professional. He called before arriving, and I knew who to expect. I felt safe having him work in my driveway, and the windshields looked great when he was done. He even vacuumed out the interior before leaving. The cost was covered by insurance, so I can speak to the fairness of the price.

They did excellent job on the car. Original Acura glass was used and it looks same it was before the crack. Cost 0 after the insurance (covered 100% in FL)

I contacted my local Safelite office via my insurance company to replace a windshield. This was on Thursday May 19th. An appointment was made for between noon and 5:00 p.m. for May 23rd. I received a text message confirming the appointment on Friday and an email to the same effect on Sunday. On Monday I received a voice mail around 1:30 letting me know that a technician may or may not be arriving. I called back and was told that if no one was out by 3:00 that no one would be showing up. I was incredulous and tried to argue that an appointment was an appointment and how could they do this? I mentioned that I made this appointment directly through my insurance company. I was then told, and may I be struck down by a 100 lb lump of frozen poo ejected from a passing jetliner if I’m lying, that certain insurance companies were priorities and mine wasn’t one of them. Then I was told that I could either wait and see if someone showed up or cancel and make another appointment for Thursday the 26th. When I protested I was told that I always had other options. I then questioned what would prevent them from canceling my appointment on Thursday. The response was that they only did that once to people. Yes, that is exactly what I was told. You’ll only get screwed over once. I called my insurance company and told them what happened and they got a representative from Safelite on the phone for a conference call (I was going to say for a three-way but that sounds weird). She apologized and explained that the problem was that they overbooked by 11 appointments. I’ll let that sink in a moment. I’ll refill my glass and wait a moment. Ok. I’m back. Let me repeat…Overbooked…By…Eleven…Appointments. Just for gits and shiggles let’s assume that each appointment takes 1.5 hours not including travel time. Let’s add an average of 30 minutes to each appointment for that. That’s two hours each or a total of 22 hours. Assuming an eight hour day they overbooked by almost three days. They booked the better part of a week’s worth of work for one day. Now, I’m no rocket surgeon or brain scientist but the math doesn’t seem to…ummm…carry the seven…add the three…oh yeah, add up. Here’s how I see it; this is a company that books all they can, decides which insurance company pays the most and does those first. If they can get to the dregs then they do those otherwise they figure those appointments will just find someone else. So, with all that said. Before using Safelite you absolutely must ask if your insurance company is a priority or if you will be set aside like a leper. You don’t have to use the word “leper”. “Yellow-toothed crack *****” could work or perhaps “stinky-fingered Ed” . Really, whatever works for you but make sure you’re a priority first. P.S. My insurance company is Liberty Mutual. They run a lot of commercials and have a spiffy website. If they’re not a priority, well I don’t know who is.

Simply, I was not treated like a paying customer.

I contacted the company and gave them the info to replace rear driver side window on Dodge sprinter. I was very specific about which side needed to be replaced and they assured me they would order correct part. work was scheduled for following Saturday and the technician would arrive between 8am to 5pm. The tech arrived around noon and found out his office ordered the wrong glass, it was for the passenger side rear door. He contacted his manager and found out they did not have the window in stock. (He told manager to order part,) I heard this conversation, and that it should be in by Wednesday. They would call me to reschedule work. I did not get a call on Wednesday so I called them, They told me part would be in Thursday. Thursday went by an no call. I called Friday around 2pm and asked to speak with a manager. The manager would not take my call but told the lady I was talking with to tell me the woman who orders parts was on vacation and part did not get ordered and it would take a week to come in.

Overall, they did a good job, but they left some glue on my car.

Their service turned out very good. The cost was covered by my insurance.

Easy Breezy experience! I called an made an appointment which they confirmed via email. We also received a reminder email the day before, and the technician called and gave us a 30 minutes heads-up on his arrival. Technician arrived and worked diligently until work was completed. He gave us a few instructions for care and explained the warranty. The inside of both vehicles was spotless. Very happy with the quality product and the excellent service. Thanks!

The technician was on time courteous and professional

Although Safelite provides on-site auto glass replacement, I chose to go to their shop to have this work done. That was a very good choice, as the technician was the most experienced and professional with over 30 years of experience. The shop waiting room was clean, the counter person friendly and helpful, and they took my car ahead of the scheduled time, and completed the work ahead of schedule. I think that there is a very good reason that Safelite has such a good name in their industry. Their motto is to not just satisfy but to delight their customers.

My parents were in town visiting from out of state. On the road trip the windsheild cracked due to large trailer kicking up debris. My first step was Angie's list. Safelite worked with our auto insurance and honored the deductable through the insur. carrier. The staff at Safelite did an awesome job.... Thank you!!!!!

Less than a week after the glass was replaced, my rear view mirror fell off while driving! I called them immediately, and they made me wait a week until the technician could come out to fix his error. And they would only give me a noon to 5 pm time slot, so I would have to wait around for them all day to fix their mistake. Stay far away from Safelite.

I visited their website which walks the customer through a process to determine if the window needs to be replaced or can be repaired and then gives a quote. The website is very user friendly. We scheduled the date online for our repair at our home and received a confirmation email and reminder emails. The day before our repair, we received a call to verify the window of time for service and he told us the technician would call us the next morning. Jeff called early in the morning and was actually able to move our service time forward. He arrived on time and explained exactly what the repair entailed. The repair was done in about 20 minutes. Jeff was very careful, putting a towel on our car and cleaned the windshield when he was done. He reviewed the warranty paperwork with my husband. We can see a slight mark where the repair was made, primarily because we know where the original chip was located. We are happy with the results and would definitely call them again.

The service technician was on-time and professional. Safelite coordinated payment with my insurance company, so I didn’t have to do or pay anything. It was a very easy process.

Safelite made everything so easy. I called them to make an appt for replacing the windshield. They got all info necessary including my insurance which they then connected me to an agent. They came to my house during the 4 hr. time frame given. The tech that came out did a wonderful job. I've had the windshield replaced one other time in another state and was never very happy with the quality of the glass (had some small flaws). No flaws in this one. Hope I don't need them again but if I do I will definitely use this Safelite again. P. S. They brought new windshield wipers and replaced my old ones. This was asked about during the initial phone call for the appt.

Evyerthing went great with them. It was a simple experience. It was covered by insurance.

Safelite worked with out insurance carrier and we did not need to spend a dime. I would recomend calling them before the appointent to confirm that insurance was approved as they needed to have a 3 way call between me, them, and the carrier to get this completed. Wayne came out and replaced the windshield with what looked like the exact same windshield. Cannot tell this was not from the dealer. Great job.

Rirst the provider filled the crack in my windshield with resin. It held for awhile, but when the crack began to expand, they returned promptly and replaced the windshield. No problems since. Cost was zero because in Florida a cracked windshield must be covered by insurance with no deductible.

My experience with Safelite AutoGlass was terrible. They were punctual and had good prices, but everything else about them was terrible. The quality was awful. They were supposed to clean all of the glass out of the car door and they were supposed to clean out the car. The car was broken into. Somebody had punched out the glass and there was tons of glass everywhere, all over the car. They were supposed to sweep that out and make sure the glass was out of the door. I wasn't here when they did the work. The guy replaced the glass and said his vacuum was broke and left. My wife cleaned out the car. They were supposed to do that. We can still hear glass in the door. I would have made him go get another vacuum, if I had been there. He didn't do his job. I didn't find out that my wife was the one who did the cleaning until a couple of months later.

I was very pleased with the service. The work was done properly and the repair was barely visible. The technician also professionally cleaned all the windows in the car and was very courteous.

Made the appointment, confirmed time frame, came on time, fixed the problem. No problem.