ROLL-A-GUARD

They were professional, thorough on their installation, and provided tips on how to maintain the shutters operationally.

Install of 3 hurricane roll down shutters

Great service. Everyone was very professional and shutters are awesome! Thanks!

It took a bit longer to complete the work than I expected, but then, I was not in a big hurry and they were backed up with hurricane work. One of the storm shutters was making a loud screeching noise. They felt it was the nature of the materials and their newness until I sent them an audio/video of the problem. They immediately returned and resolved the problem which had to do with a slight instillation error. They did confirm that they had hired a new installer to do the job and that he is no longer with the firm. We have used them in the past and will continue to do so as they are a family owned business that stands behind their work.

They did a great job with installation. Cleaned up the debris from the old hurricane shutters. Staff are very friendly and accommodating. I would highly recommend them.

Professional, friendly, knowledgeable, fast, neat, awesome company

I had Roll-a-guard install hurricane shutters for me. I was very impressed with their professionalism in preparing the estimate, getting permits and submitting all papers required for my condo HOA. The work was done in a timely manner and done well. I would highly recommend them to anyone needing this service.

Very good. Quick response, on time, very professional, reasonable cost. Highly recommend to homeowner or bisiness

Installed hurricane fabric on my home

I was given excellent service by office manager, Cassidy, who promptly arranged for a visit to our home, and a satisfactory proposal. The company owners directly participated in the process at our home. A contract was signed on 3/28/19. The shutter was constructed with delivery and installation took place on 4/16/19. The two installers did a great job, much to my satisfaction.

Love the product, the staff were great!

Just fine. I put them up recently and it was easy and I felt secure.

Excellent. At all levels of the business. Sandra, Andy, Kyle,Gabe and Cassidy. Punctual and upfront about all the expected work. Cassidy was available every time I had questions. Believe me I had a lot of them!. Always took the time to explain, very knowledgeable. If she did not have an answer she made sure she asked and later communicated with me. Installation and permits were done right. There was a problem with one of the shutters , but even though they were busy, the problem was fixed the next day. Cassidy took care of all the scheduling. They are amazing! They did what they said they we going to do and with excellence. No doubt about recommending this company.

Very well. They did all I asked. I plan to have them back to do more window shutter next spring

They did the job as asked and were very helpful. I plan to have them do some more shutter is the spring

The whole process of working with this company has been positive. The initial contact was with Cassidy who demonstrated the products, answered questions, and managed the process from start to finish. She was very pleasant to work with and kept us informed throughout the job. The crew from Roll-A-Guard - Gabe, Charlie, Mike, Jacob and Josh - did an excellent job of installing our shutters. They were serious about their work and very professional. As a group, they worked well together with no bickering or horse play. They were also very neat, careful with our property, and respectful of the condo rules and regulations, The crew worked closely with the condo maintenance man to get the lift positioned to reach our third story apartment with minimal disruption to the other residents and with no damage to the exterior of the building. After completing the installation, they cleaned up the work areas, walked us through the operation of the shutters, and answered all of our maintenance questions. I would highly recommend this company; you can't go wrong with the best. There is a reason that they have all of those Angie's List Awards.

We asked for a quote after Hurricane Irma. At a time when their competitors were quoting gouged pricing, it was refreshing to speak to a contractor that was not looking to take advantage of a homeowner. They came to our house and gave us a fair quote. Due to their workload, they were also very upfront about the time that it would take to complete the install. As time moved forward we consistently spoke with the same person, Cassidy, and arranged for an install date and time. The craftsmen came on time and completed the work as expected. In Florida it is difficult to find a contractor who will first come to your home and then do the work as expected. Everybody we dealt with at Roll-A-Guard was professional and friendly. Cassidy coordinated everything with the county building inspector as well. We were able to just need the work done and they did it all for us. I would recommend Roll-A-Guard any day, every day of the week.

It went well and was completed in one day despite the need for the workmen to stay after 5 PM. I appreciated the attention to details , even saving a small cross from the front door area where they also installed a hurricane shutter. Preparing the work area , clearing away furniture, plants, loose rugs we had done prior to the work. That will help them and is recommended. This company is great and in high demand. It is worth the wait. Patricia Mickler

They were extremely professional and helpful. Unfortunately we have a unique situation for which no product was appropriate for the window we were most concerned about. If we decide to purchase protection for our other windows we would definitely use this company.

very well they were pleasant to deal with

I called to have someone come out and give me an estimate, and I was told someone would call me within 24 hours to set up an appointment. No one ever called.

I previously posted a review because I had difficulty in reaching Roll A Guard After that review but before it posted I received a call from them in response to my last call. After speaking with the manager I truly believe my calls fell between the cracks. They went out of their way to get someone to the house as soon as possible. Their quote was fair and in line with others. Only problem is that I had a window they could not deal with because of the way it was constructed. I am sorry I could not work with them.

Roll-a-Guard's actual work was done well, and the service technicians were professional and efficient when they arrived to do the work. My main complaint was the difficulty in scheduling an exact date & time for the work to be performed. I waited over two months due to the backlog of repairs, but then would get a call with less than an hour's notice that they were close by and could they do the work then. I was never given the option to schedule a specific date & time until at least six attempts at scheduling had been made.

very well. We would hire them again. We recommend their services.

Absolutely flawless. Andy and his team came, hoisted the shutter to the 4th floor condo unit installed it, completed the electrical hook up and cleaned up in approximately 4 hours or so. When they left it was like they were never there. The price was more than reasonable and on par with other estimates we had received. The shutter was worth every penny especially for the peace of mind it gave us during this past hurricane season. I have to apologize to Andy and Sandra as this review should have been written soon after the job was completed in June but my procrastination got the best of me. I would recommend Roll-A-Guard to anyone considering a shutter.