Stanley Steemer

.

unknown

unknown

unknown

unknown

unknown

Very smoothly, well done.

Great job!

I needed the carpeting cleaned in a house that I have listed for sale. I talked with Stephanie from Stanley Steemer who promptly answered my questions and sent Danny and John D over in a couple of hours.The carpeting was in the upstairs rooms of the house and the stairs coming down. They also cleaned a 5x7 rug in the living room that had a lot of cat hair on it. Both Danny and John D did an excellent job and behaved very professionally. They gave me a written estimate of the cleaning charge, along with charges for extras if I wanted them. When I only chose the cleaning, they did NOT try to pressure me into buying anything additional.Since they finished promptly and did such a good job, I then asked them to come to my current residence and clean the carpeting of my large master bedroom. There were some stains and bubblegum worn into the carpeting but they managed to get it out and clean my carpeting. I did have the scotchgard applied also. The guys worked hard and did a wonderful job. Their behavior is friendly but very professional.I am so delighted with Stanley Steemer for taking care of my dirty carpets so quickly.

I had a very bad experience. They are very deceitful. They advertise deceitfully. They did a very poor job, and nothing got cleaned. I am still fighting with them. Their behavior was terrible, and their response to my complaints was terrible. They get F for everything. I would never use them again in my life. The experience was upsetting, and it cost me a lot of money.

This is the second time I've used Stanley Steamer to clean my carpets, and this is the second time they've been prompt, professional and have done an excellent job. I will definately use again.

The techs showed up a little late and were very professional. They cleaned all my carpets and were very polite. I wish they would have spent a little more time on the cleaning. Other than than I was very pleased with the results, they removed all the stains in my 8 year old carpets.

They were on time. They did a good job. They professional, pleasant to have in my house.

.He knew we had furniture in the house and he wouldn't move anything around. Therefore, he didn't get underneath certain things and he only cleaned the open areas. He didn't do a thorough job.

They are very professional. They are usually on time and they do a good job. I don't know if the price is right or not but I get what I pay for. I think they have a good operation. They have clean trucks and the guys are dressed in uniforms. I have used them several times throughout the years.

It went fine.

They do a good job. I have three cats and a dog and Stanley Steemer has always been able to get the spots out. They move my furniture for me when they come out, which is nice.

Ordered CLEANING on-line. Estimate based on room size was 128.85. We have estimate. Confirmation e-mail stated, “Our Technicians will handle moving furniture and other items the day they arrive”. We have e-mail. We moved everything else. We have pictures. Company stated they would call and did not. Therefore, I was not available to supervise technicians. My husband was home. I was at the gym. My husband instructed technicians that we had removed everything except the beds. Technician stated they would move the beds. I arrived at 9-ish. Technicians were almost complete cleaning, de-odorizing, and stain guarding rug. I told them I had just requested a cleaning. It was too late. They charged us 242.10. We paid; they left. I realized they had not cleaned under the furniture. We have pictures. I called back and requested they send the crew back. I even said I would move the furniture. They said they would not send the crew back. I requested they send the crews back Monday 02/16/09. They said they could not guarantee anything. So I moved everything back in place. On Thursday, I spoke with Stephanie, and she offered to send a crew back. I told her it was too late. My house was back in order. I stated I wanted my money back. She refused

I was very pleased with their service. My husband noticed a difference in the air flow for our air conditioner. The gentleman were very courteous and polite. It did not take them very long. I was very impressed.

They did a terrific job. I wouldn't consider anyone else to do this work for me in the future. They are my yearly carpet cleaners. I would recommend them to others. Their prices were well worth it.

The end result was good, the carpet cleaning came out well, which I was pleased with. There was a little communication problem around the way. The people that came out to do the proposal said they were the ones who were going to do the work. However, two other workers came out to do the cleaning. We didn't appreciate this as the first workers were the ones that sold us the company at that time. The work was satisfactory and the end result was fine. The corporation seemed to be lacking in communication concerns.

The cleaning went very fast and the two man crew were courteous. However, they do not move furniture. They advertise that "Our technicians will handle moving furniture and other items the day they arrive." That is not the case. They will slide furniture if able to do so, but they will only steam clean around beds or other items they consider too heavy to move/slide. Consequently, if you have a bedroom carpet to clean, you pay a full room price but only get the carpet perimeter cleaned. Their ads should be very explicit as to what they will and would not do when it comes to cleaning the carpet areas under the furniture.

They did a wonderful job and it was well worth it. I felt it was a little expensive but, I will use them again next year. The workmen were very professional and accommodating.

I live in an area that frequently has experienced devastation due to hurricanes. The job this company had with me was a rather tedious one. When windows are blown into a home because of a natural disaster, it is amazing the damage that can be done to someone's home. This company removed all of the little bits of glass and remnants from the disaster. They thoroughly spot cleaned my carpeting and were extremely meticulous about what they did. As I recall they were quite punctual and very friendly to me. I was pleased with how my carpets looked at the end of the day and that was what was most important to me throughout this whole ordeal.