Description of Work: They clean the grout in my kitchen and laundry room. And after I saw the excellent work that they did I have scheduled the rest of the house
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Debbie T.
04/2015
5.0
carpet cleaners, ceramic tile, floor cleaning
+ 1 more
unknown
Description of Work: I added treatment of the entire house for pets and stains. also I had the grout in the tiled areas cleaned. This is why more than the advertised price. However the extra treatments were very reasonable. I would recommend this company
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$377
TJ J.
04/2015
2.0
carpet cleaners, oriental rug cleaning
+ 0 more
Not well
Description of Work: I called on Saturday to schedule an appointment for rug cleaning. The representative who answered the phone was very personable. He was articulate and asked questions about the size of the rugs. I asked him when the first available appointment was and he said he could get me in as early as Monday. I scheduled my appointment for 4:30pm on Monday. Around Noon Today (Monday), I called to ask how much it would cost, so I could stop by the ATM, and get the exact amount. The representative who answered this time was not as friendly as the first, however, he informed me that he'd have the field service person contact me. By 4:45pm, I still hadn't heard from the field service representative. Around 4:50pm, I called back to find out where the carpet cleaners were because they still hadn't arrived for our appointment. The third representative was very friendly and told me that she would have a field service representative contact me. It's 6:32pm. No one has shown up to clean my carpets nor have I received a call from any field service representative.
Rating Category
Rating out of 5
responsiveness
5.0
punctuality
1.0
Response from Bartram Carpet Tile & Hardwood Cleaning
It appears that there was a miscommunication. Angie's List customers get the choice of 3 appointment times. Our company then selects one of those times as your slot. Once we select your slot we confirm the appointment time with the customer. There was no appointment time selected by the customer and there was no payment made, as Angie's List customers prepay for their work and therefore have no need to go to an ATM etc... We appreciate your feedback and will work to see that this type of miscommunication doesn't occur again in the future. Thank you, Jason Artiste
Ethel H.
02/2015
5.0
carpet cleaners
+ -1 more
unknown
Description of Work: Very professional and personable. My husband was home during the time the work was being done and he was quite pleased.
Rating Category
Rating out of 5
Yes, I recommend this pro
$99
Debbie B.
02/2015
5.0
carpet cleaners
+ -1 more
unknown
Description of Work: Cleaned carpet
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Thomas M.
01/2015
4.0
carpet cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Betty H.
01/2015
4.0
carpet cleaners
+ -1 more
unknown
Description of Work: I DON'T RECALL WHEN THIS WAS DONE OR HOW MUCH IT COST. I WAS SATISFIED WITH THE SERVICE. HOWEVER NO NOT INTEND TO USE AGAIN. HAVE USED ANOTHER COMPANY WHICH I PREFERRED.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Craig K.
12/2014
5.0
carpet cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Anne K.
12/2014
4.0
carpet cleaners
+ -1 more
unknown
Description of Work: They steam cleaned the areas the were supposed to. I moved the furniture in preparation. I was told it would dry in about 2 hours....NOT! The carpet was soaked and it took 2 days to dry. I was not happy about that, but the carpet looked fine -- just very wet and I had to put towels down to absorb the extra water.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
$99
michael C.
12/2014
5.0
carpet cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Louis S.
10/2014
4.0
floor cleaning, hardwood floor, carpet cleaners
+ 1 more
.
Description of Work: Cleaned three bedroom carpets.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Danilo E.
10/2014
5.0
carpet cleaners, hardwood floor
+ 0 more
unknown
Description of Work: Everything went according to plan. Great service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Jacqueline S.
10/2014
4.0
carpet cleaners, hardwood floor
+ 0 more
unknown
Description of Work: Arrived promptly & cleaned stairs, living room & dining room carpets. Although the carpets looked fine when they were finished, they had a problem removing an old cat stain in the DR. The spot looked wet when they left and it still looks wet, weeks later. Unfortunately, it looks worse now. I know that stains are difficult to remove so I really am not sure it is fair to judge them based on that. Other than that they did a good job.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$99
Response from Bartram Carpet Tile & Hardwood Cleaning
We have a 3 day policy on all cleanings. Even though it's been a while, we'll still honor the policy. Just let us know when's a good day and time and we can work on the issue. Thanks for your review. Bartramcc@gmail.com
Jorge B.
09/2014
5.0
hardwood floor
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
jean G.
09/2014
5.0
carpet cleaners, hardwood floor
+ 0 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Margaret D.
09/2014
5.0
carpet cleaners, hardwood floor
+ 0 more
unknown
Description of Work: Cleaned carpets in 3 rooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Elizabeth G.
07/2014
5.0
carpet cleaners, hardwood floor
+ 0 more
unknown
Description of Work: Cleaned badly soiled carpets (2 toy poodles live here). Got out all spots and applied a beautiful scent. Also cleaned the hardwood floor in my dining/living room. When he finished, they looked as good as the day they were installed. Very pleased with the work and could not ask for more. Mr. Artiste, the owner, is a gem. Pleasant and professional. | |Will be using their services again the the next 2 weeks.
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*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Ceramic Tile,
Hardwood Flooring Sales and Installation,
Floor Cleaning and Waxing,
Flooring Sales and Installation,
Oriental Rug Cleaning,
Upholstery Cleaning
FAQ
Bartram Carpet Tile & Hardwood Cleaning is currently rated 4.3 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Bartram Carpet Tile & Hardwood Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa