The delivery driver did not deliver the product until 9 pm which was 1 hour over the 8 pm time limit. When the mower arrived, there was rust all over the engine and steering column. There was dirt all over the mower, leaves and other debris on the blade panel, and scratches and scuff marks on various areas of the mower. When I contacted the corporate office to report the problem, I was directed to the store manager. When I spoke with the store manager, I was told "I don't see the problem with dirt on the mower. It's going to get dirt on it when you use it." When I brought up the concern that with the amount of rust I was concerned the equipment was left outside, the manager stated all of their riding lawn mowers are stored outside in the elements until they are shipped to the customer. My order was allowed to be returned, but it could not be replaced and it could not be guaranteed the next mower I purchased wouldn't be left outside (which store employees admit storing the mower outside ruins the quality and lifetime of the mower). This was the worst customer service and product care I have ever experienced from any company. I do not reccomend buying a riding lawn mower from home depot unless their handling of the product changes.
Description of Work: John Deere E100 Riding Lawn Mower
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$1,789.93
Jeffrey Z.
02/2016
3.0
appliance repair
+ -1 more
The service was okay. There was nothing special. The follow-up and timeliness should have been better.
Description of Work: They did the dryer repair.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$100
Mary T.
12/2015
5.0
doors, replacement windows
+ 0 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$9,000
Eric S.
11/2015
5.0
home improvement stores
+ -1 more
unknown
Description of Work: date of service was 11/28/2015
Rating Category
Rating out of 5
Yes, I recommend this pro
Albert D.
06/2015
5.0
carpet installation
+ -1 more
It was excellent. Everything went great. They started in the morning and were finished by the end of the day. The carpets looked great!
Description of Work: They installed all new carpet in the whole house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frank D.
06/2014
5.0
home improvement stores
+ -1 more
Called Home Depot contracing service for new water heater. They gave reaonable price for heater and installation. Also a date for installation was given. The contractor called before arriving to verify the work and asked what county and town I lived in to see if any permits were required. He arrived on time and installed the new water heater quickly and efficiently. He had all the parts, equipment and tools needed for the job. The job was like a new install. H replaced critical valves and safety vents. He stated that some installers like to reuse these parts to lessen thier costs. The installer answered all my questions about proper operation and maintenance of the water heater. He ensured he left the area of the install clean and removed all used parts from my home. The installer was good natured and very professional.
Description of Work: Home Depot contractors installed new 52 gallon electric water heater. 250.00 for install and 400.00 for water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
john B.
03/2014
5.0
custom cabinets, appliance sales
+ 0 more
I was very happy with what they did, and that is why I bought my cabinets from them.
Description of Work: I used them to buy a refrigerator. I have also used them to buy cabinets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$579
JOHN A.
02/2014
5.0
water softeners, Uncategorized
+ 0 more
It went fine. People were professional and things were now installed. The guy came and installed it but nobody asked me for any money yet. I did three estimates and theirs were the best. The quality was good.
Description of Work: I used Home Depot for water softener. They installed it yesterday.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
ronald V.
09/2013
5.0
doors
+ -1 more
It was very good. He was very professional, knowledgeable, and he was prompt.
Description of Work: Home Depot of Clermont installed decker doors for us. They finished last Saturday.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
ronald V.
09/2013
5.0
flooring contractor
+ -1 more
They did a really good job. It was a special that Home Depot had where it's $449 for the installation for the whole house as long as you purchase the flooring that was at least $1.49 or more per square foot. They had to be a special order flooring so we were a little disappointed they told us it would take about 5 business days but it really took 10 business days to get the flooring in. Everything was exactly as we expected it. The product was like the sample that they gave us and the gentleman that came to install the floor work was very professional and did a great job.
Description of Work: Home Depot of Clermont installed laminate flooring throughout the whole house. They finished it last Saturday.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$449
Denise R.
01/2013
5.0
heating & air conditioning/hvac, home improvement stores
+ 0 more
It was quick and easy.
Description of Work: Home Depot contracts with Delta Mechanical which appears to be a nation wide company with a local office just about 11 miles away. The office here in the area was very responsive and helpful. The price was very low compared to four other local private company estimates. [Sears wanted $10,000.00, for example, for the same size unit {not a Trane} and similar options.] We did not have that kind of money. This company appears to be supported by Home Depot in terms of promising on the phone to force the local company to be responsible, if problems develop later, but I say "buyer beware." No one can force Home Depot to live up to any verbal agreement and the warranty on a unit is limited to what TRANE will actually do for you if the product develops an issue. TRANE has no listed contact information on its website, just for your FYI; in addition, my exploration of TRANE responses to customer complaint was scary in terms of their lack of follow through or helpfulness. All and all we did find the men that installed this unit polite, but not that knowledgable about their own contracts, company policy, understanding what was desired by the office, installation standards. He also claimed to have been "in fast food before this job." I say you should find someone or a company that has a fabulous reputation for these types of installations, but good luck, we never did find one in Ocala, Florida.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$4,300
Claire K.
01/2013
5.0
replacement windows
+ -1 more
It was an absolutely satisfactory experience.
Description of Work: They replaced the windows in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Mary V. L.
07/2011
1.0
home improvement stores
+ -1 more
They had horrible customer service. No one would help me. All the workers were standing around in a circle and when I walked in, they scattered.
Description of Work: I purchased an item from them.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
RALPH W.
06/2006
3.0
water heater repair
+ -1 more
HD advertises that if you buy a water heater by 2PM, it's installed that day. I bought on a Thursday evening over the phone after not being able to find anyone in the store who would stop doing personal business to talk. I requested install on Monday. The people on the phone were pleasant, knowledable efficient. I got a call on Friday from the contractor who actually does the work. Can't come on Monday. I was able to understand through a heavy foreign accent. Ok, change my whole schedule. On tuesday, I was reaching for the phone to say no one is here they call me to tell me I AM NOT AT MY HOUSE. HD gave them a 10 year old address! OK, gave address, this is strike 2 because the dude says we had Monday free all day! Installer comes, does job leave mess in my yard and trash in my garage. Strike 3. Why do people use pliers when a tube nut wrench is the correct and available tool? The only benefit to paying $200 for a "professional" install was getting the old unit carted off to the dump.
Description of Work: Intalled water heater.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$520
JEANETTA S.
05/2005
5.0
custom cabinets
+ -1 more
THE TEAM WAS VERY HELPFUL IN ASSISTING US TO BUILD OUR NEW VANITY CABINET. ONCE DELIVERED, THERE WERE SOME FLAWS IN THE WOOD ON THE FRONT DOORS. THEY TOOK THE PRODUCT BACK RIGHT AWAY AND ORDERED A NEW CUSTOM VANITY WITHOUT ANY HESITATION. THEY WERE VERY GOOD TO WORK WITH.
Description of Work: WHILE RENOVATING OUR GUEST BATHROOM, WE REPLACED THE CABINET WITH A THOMASVILLE CHERRY CABINET.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
JEANETTA S.
05/2005
5.0
countertops
+ -1 more
WE HAVE DEALT WITH THIS COMPANY MANY TIMES AND ALWAYS HAD GOOD OUTCOMES. THEY WERE VERY HELPFUL IN GETTING THE COUNTER TOP ORDERED AND ONCE DELIVERED, MADE ALL PRECAUTIONS TO MAKE SURE IT WASN'T DAMAGED.
Description of Work: WE TOTALLY RENOVATED OUR GUEST BATHROOM AND REPLACED THE TOILET, CABINET AND MARBLE COUNTER TOP.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardware & Home Improvement Stores,
Doors,
Windows,
Cabinet Making,
Appliance Sales and Installation,
Water Filtration and Softening,
Water Heaters,
Heating and Air Conditioning,
Flooring Sales and Installation,
Countertops and Backsplashes,
Carpet Sales and Installation,
Appliance Repair
FAQ
Home Depot is currently rated 4.2 overall out of 5.
Sunday: 8:00 AM - 8:00 PM
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 6:00 AM - 10:00 PM
Home Depot accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Home Depot does not offer free project estimates.
No, Home Depot does not offer eco-friendly accreditations.
No, Home Depot does not offer a senior discount.
No, Home Depot does not offer emergency services.
No, Home Depot does not offer warranties.
Home Depot offers the following services: Cabinet Making, Countertops, Hardware & Home Improvement Stores, Heating & A/C, Water Heaters, Windows